Condoms.uk Reviews 1,277

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, often noting the excellent value for money and competitive pricing. Many consumers appreciate the wide variety of products available, making it easy to find suitable options. The delivery service is frequently highlighted for its speed, efficiency, and discreet packaging, with many people receiving their orders promptly and well-packaged. Overall, the service provided is described as excellent, with a smooth and easy purchasing process. However, some customers also noted issues with delivery, experiencing delays or finding that the packaging was not always discreet, occasionally revealing the contents. A few people reported receiving damaged or opened products, and some found certain products did not meet their expectations regarding performance or sizing.

What people talk about most

Product

People report positive experiences with the product. Many reviewers praise the quality and effectiveness,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed, with many orders arriving... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the products, with some calling them... See more

Price

Reviewers mention positive feedback about price. Many customers praise the great and reasonable prices, with... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the great, fast, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really speedy delivery, discreet if you’re concerned about that (no indication of what the parcel contains at all). Helpful size guide, really pleased with product, will definitely buy from here again... See more

Rated 5 out of 5 stars

I have ordered on next day delivery extra pay amount.but it's been late for 3 days. I am really happy after discussion with customer service it's resolved with in 30 minutes and got refunded delivery... See more

Rated 5 out of 5 stars

Honestly the best condoms we’ve tried. These will indeed be the condoms we keep coming back to purchase again and again. They feel barely there and comfortable for both partners. The shipping fees to... See more

Rated 5 out of 5 stars

The packaging was ripped when it arrived because the envelope was so thin, you could see the contents, so discretion needs a lot more attention *****To add I've had a reply from them and they've agr... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

We stock a huge range of condoms, lubricants and accessories from the biggest brands in the business! Shop Durex, Mates, SKYN, Trojan and more with FREE Royal Mail 48 Tracked delivery on orders £25+. Otherwise, delivery starts at just £2.99. Discreet delivery on every order as standard.

Discreet delivery

We offer discreet delivery on every order as standard

Order to your home, office or any other address you have access to, with our discreet delivery guarantee. We use plain, generic packaging to send out every order.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolute dross

Absolute dross. This product couldn’t be stimulating if they hooked it up to mains electricity. Avoid.

August 18, 2025
Condoms.uk logo

Reply from Condoms.uk

Hi Shaun

Thank you for your custom, and thanks for taking the time to write a review for us.

We're sorry to hear there was a problem, we were not aware of the issue before reading your review just now.

Now we're aware there's a problem, our team have just emailed you to assist further. Please respond to our message when you have a moment, so we can resolve this for you.

Yours

The Condoms.uk Team

Rated 2 out of 5 stars

a bit too thick

a bit too thick , effect the feeling.

July 31, 2025
Condoms.uk logo

Reply from Condoms.uk

Hi Sh

Thank you for your custom, and thanks for taking the time to write a review for us.

We're sorry to hear there was a problem, we were not aware of the issue before reading your review just now.

Now we're aware there's a problem, our team have just emailed you to assist further. Please respond to our message when you have a moment, so we can resolve this for you.

Yours

The Condoms.uk Team

Rated 5 out of 5 stars

Well done

Well done, second time ordering from your company and the experience has been excellent, keep up the good work.

February 28, 2025
Rated 1 out of 5 stars

you sent it royal mail

you sent it royal mail, they are completely useless, i still haven't got them, now i have to go and pick them up when i can get to the stupid post office that shuts before i finish work, will shop elsewhere in future, do you customers a favour a use a different postal service.

August 12, 2025
Condoms.uk logo

Reply from Condoms.uk

Hi Robert

Thank you for your custom, and thanks for taking the time to write a review for us.

We're sorry to hear there was a problem, we were not aware of the issue before reading your review just now.

We are slightly confused, because we do offer delivery services from various companies on our website (not just Royal Mail), but you specifically chose and paid for the "Royal Mail 48 Tracked (Fully tracked with email updates)" service on checkout. If you did not want delivery with Royal Mail, why did you select and pay for this service on checkout?

Please respond to our message when you have a moment, so we can resolve this for you.

Yours

The Condoms.uk Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look