Condor Cycles Reviews 10,375

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection, competitive pricing, and efficient delivery services. Many highlight the availability of genuine and niche parts, often at better prices than manufacturers, and appreciate the swift international shipping with transparent handling of taxes. The service, including repairs and advice from staff, is frequently described as exceptional, with many noting quick turnaround times and helpful communication. However, some customers also noted occasional issues with delivery times, with a few experiencing longer waits than expected or problems with lost shipments. A small number of people were dissatisfied with receiving incorrect parts or products that did not meet their expectations, such as a bike accessory that proved faulty.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers are consistently pleased with the quality and... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight prompt delivery,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Price

Clients share positive opinions on price, with many reviewers highlighting good and competitive pricing,... See more

Order

People report positive experiences with order. Many customers praise the easy ordering process, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have made several purchases online without a single issue. Price good, genuine parts, efficient Royal Mail ( including next day) delivery but mainly they actually have the parts ...not just another... See more

Rated 5 out of 5 stars

Condor was the only source I could find for a Campagnolo Calima wheelset. Being located in midwestern USA, I was hesitant to order from an unfamiliar business in the UK. Online reviews and AI queries... See more

Rated 5 out of 5 stars

A great company to buy from with real heritage. Service and product selection is excellent with Campagnolo spares and tools a highlight. This purchase is for my Mallorca cycling week and having used... See more

Rated 5 out of 5 stars

I’ve shopped with Condor for several years now. When I review a Cycle store there are 2 pending questions. Reliability and trust worthiness. Condor has it in spades. They always have what I need in st... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store

Written by the company

Building bespoke bicycles since 1948. We offer a large selection of clothing, accessories and components, full workshop facilities and a fitting service.

Over 70 years of service — London's oldest premium road cycling store

Written by the company

Free returns
Free and easy returns on all UK orders.
Free UK delivery and free store collection
Get free UK delivery on all orders over £30 and free worldwide shipping on bicycle framesets. Our free click and collect service lets you order online and collect at your convenience. Orders are usually ready for collection within 1 hour of placing your order.
Interest free finance
We have a range of finance options available for various levels of spend.
Same day dispatch
We are proud of our customer first approach. Paid shipping orders placed by 2pm are dispatched the same day.

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Rated 5 out of 5 stars

Excellent as always

Excellent as always.

Easy to book service slot. Friendly and professional welcome and discussion to understand what I needed. Highest quality work. Fair price. Excellent value. Highly recommended.

March 28, 2026
Rated 5 out of 5 stars

Brompton rear wheel

I ordered a rear wheel from Condor Cyles for my elderly Brompton bicycle as no one else had one in stock. They dispatched it at once - in fact so speedily that when I realised about an hour later that I had made a small mistake in the delivery address, it was already on it's way! It arrived safely and I got my bicycle back much sooner than I had anticipated.

March 6, 2026
Rated 5 out of 5 stars

I’ve shopped with Condor for several…

I’ve shopped with Condor for several years now. When I review a Cycle store there are 2 pending questions. Reliability and trust worthiness. Condor has it in spades. They always have what I need in stock. Competitively priced and swift delivery.

March 6, 2026
Rated 4 out of 5 stars

Bit of a complicated one this - Trainer Purchase

Bit of a complicated one this. Checked to make sure if I ordered a Kickr2 trainer, the cassette could be replaced for one free-issued by me. Told that would be fine. On ordering the trainer, left a note in box for notes, saying not to send straight away, only when replacement cassete was fitted. One hour after placing the order, got a message to say trainer had been shipped. By that time, the cassette was on its way to Condor. Greg Needham was very helpful, in making sure when the Cassete arrived with them it was sent directly to me, so in effect there was no difference in the expected delivery, just had to fit the cassette myself. Obviously something went wrong with the notation system either by me or a software glich. Very good service though so very happy with the end result.

March 6, 2026
Rated 1 out of 5 stars

Your delivery service is extremely slow…

Your delivery service is extremely slow (it took 11 days to deliver) and the product is not what I expected. After mounting it on my Brompton T-Line, it just fell off after first ride while folding my bike - the screws are too short, there isn't much grip to the bike. After that experience I do not trust to use it again and it just sits on my table - I love my phone more.

March 19, 2026
Condor Cycles logo

Reply from Condor Cycles

Hi Helina,

I am sorry to hear this. I have sent you an email to get this resolved and look forward to hearing back from you.

Kind regards,

Sebastian Young
Managing Director

Rated 5 out of 5 stars

Full Service

If you are planning a cycling holiday there isn't a better shop in London to have your bike serviced. Andrea, the mechanic, provides you with peace of mind that everything is looked over properly. Adrian will make sure you have the right kit for the trip.

March 26, 2026

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