Conkauk Reviews 1,572

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality, durability, and excellent value, often noting that items are well-made and exceed expectations. Many consumers highlight the efficiency of the delivery service, describing it as super fast, prompt, and often arriving earlier than anticipated. The overall service, from initial inquiries to order fulfillment, is consistently commended for its helpfulness and professionalism. However, some customers also noted issues with product quality, specifically mentioning damp, warped, or knotty wood in some planters, and a lack of pre-drilled holes. A few people experienced damaged goods upon arrival, such as broken lids or split containers, and some reported inaccuracies or delays with delivery communications from third-party carriers. There were also isolated instances of missing parts or incorrect items being delivered, though these were often resolved by the company.

What people talk about most

Product

Users describe positive interactions with product. Many customers are delighted with the quality, finding... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Quality

People report positive experiences with quality, often praising products as well-made, sturdy, and exceeding... See more

Order

Consumers find order to be a positive experience. Many reviewers praise the ease of ordering and the quick... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the quick and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Just purchased 30 meter of fencing to secure our garden boundary. We have a rescue dog that likes to go exploring. Really impressed with the fencing. My Husband liked how easy it was to install.... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5/5 Stars Great Price & Fast Delivery! I was really impressed with these Natural Himalayan Yak Chews from Conkauk. The price was very reasonable compared to other brands, and the delivery was... See more

Company replied

Rated 5 out of 5 stars

Ordered a lovely little mug online, having never heard of this company before. The mug was well priced and lovely when it arrived. Delivery was super quick. Would definitely recommend and would order... See more

Company replied

Rated 5 out of 5 stars

Practical information given when ordering by telephone. Quick delivery from date of order. Product now in situ, easy to assemble and hopefully will be in use for many years to come!

Company replied

Rated 5 out of 5 stars

Having never ordered from this site before I am very pleased 😀 not only with the product- which was better than expected - but also the service and delivery time. Thank you 😊 would recommend and wi... See more

Company replied

Rated 5 out of 5 stars

I have bought these products before they are very well made and a great price, the delivery is very quick and the tracking is very good and keeps you informed about the delivery. I bought 6 x 14in han... See more

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Rated 5 out of 5 stars

Ordered netting for my veg, to keep pests off it. Order neatly packaged and delivered promptly. Very satisfied with product and thought it was reasonably priced. They had a good selection of netting a... See more

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Rated 5 out of 5 stars

Delivery was speedy and efficient. The product, ‘Algiclearpro’ is excellent. We have used it on badly stained paving and walls and the results have been impressive. This is our second purchase of the... See more

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Rated 5 out of 5 stars

This was easy to put together and very good heavy quality wood. Heavy to move once complete, if you go for a large one, so this needs to be taken into consideration.

Company replied

Rated 5 out of 5 stars

Bought a pdotwolf double sided raised planter for our strawberries. Easy to assemble and excellent value. Arrived in a couple of days. Highly recommend.

Rated 5 out of 5 stars

Good product, well made and I look forward to using it in my garden. the elevated raised bed platform is much more sturdier than I had expected.

Rated 5 out of 5 stars

Love this product, using it as a bet to keep leaves out of a pond. Sturdy, also limits light a little so I’m hoping it helps reduce algae. Overall good product, would recommend.

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Rated 5 out of 5 stars

Product as described. Delivered on time in good condition. I have used this provider on a number of occasions. Only quibble is the cost of delivery.

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Rated 5 out of 5 stars

Very good website, easy to find the items required. Quick check out (returning customer). Very reasonable delivery charges. Quality products.

Rated 5 out of 5 stars

We ordered some panels and due to a logistics issue (3rd party delivery), some of it arrived later than expected. However, i just wanted to write this review to say how excellent Conka was with their... See more

Company replied

Rated 5 out of 5 stars

The items in my order were good quality, sold at a good price and delivered on time. Would certainly recommend and I will be back if they stock what I’m looking for.

Company replied

Rated 5 out of 5 stars

Very pleased with item bought just what I needed for my wall tubs, well packaged and speedy delivery would buy again from this seller.

Rated 5 out of 5 stars

Friendly & professional advice from Harry. Goods turned up on time and now our puppy 🐶 has a safe space to play in. Recommend in a heartbeat.

Company replied

Rated 5 out of 5 stars

Pleased to be able to get the another cover for my grow garden frame after a break in supplies so we'll done and thanks

Rated 1 out of 5 stars

I'm surprised Conka has such good reviews(possibly it's just their planters that are abysmal). I bought an 8x2 planter from them recently. It arrived in good time and was very well-packaged... See more

Company replied

Rated 5 out of 5 stars

Reliable supplier with goods as described, delivered promptly in good condition. I have used this supplier a number of times without issue.

Rated 5 out of 5 stars

Great service with speedy delivery and fair prices, highly recommend and will be buying from again.

Rated 1 out of 5 stars

Not what I thought I was ordering, photo and site description led me to believe this was a pack of fittings not one single unit

Company replied

Rated 5 out of 5 stars

The staff at Conkauk know the products that they sell and deliver on promises made with regards to specification and delivery times

Rated 5 out of 5 stars

Very friendly and extremely helpful. Great product supplied, with quick delivery. First class all round. +++++

Company replied

Rated 5 out of 5 stars

I have ordered from this company a few times and even when they was called pdotwolf. Their service is second to none and very helpful and friendly. The lady who answers the phone is a credit to the co... See more

Rated 5 out of 5 stars

Items were available at a great price, were well packaged and delivery time was good

Company replied

Rated 5 out of 5 stars

Had an issue where my first parcel ended up being lost in transit by the delivery company, but Conka were really quick to respond and send out a replacement with a different delivery service.

Company replied

Rated 5 out of 5 stars

Product exactly as described and well manufactured with quality fittings. Brilliant portable pen for a small animal.

Company replied

Rated 2 out of 5 stars

My salt bucket arrived and the lid was all broken and the box had loose salt in it ! Luckily I opened the box on plastic but I have now had to keep it inside the shed which defeats the purpose of buy... See more

Company replied

Rated 5 out of 5 stars

Very good quality and well priced metal trellis for a Clematis.Very pleased and will shop at Conka again.

Rated 5 out of 5 stars

.I purchased a 1.2m dog fence and I must say that the quality more than exceeded my expectations. It came with all the necessary fittings and was a breeze to erect. A small mistake with my order wa... See more

Rated 1 out of 5 stars

Purchased a 20L tub of eco grit. It arrived the next day but the tub was damaged. A split on the bottom and on the side. I didn't realise this until I had taken it out the box and carrie... See more

Company replied

Rated 5 out of 5 stars

Good price delivered on time good quality exactly what I needed.

Company replied

Rated 5 out of 5 stars

Excellent product at a good price. Very well packaged too

Company replied

Rated 5 out of 5 stars

Very surprised at the high quality of the fencing

Company replied

Rated 5 out of 5 stars

Well made and priced very good, reduced cost the more you purchase

Company replied

Rated 5 out of 5 stars

Very good despatch. Good quality trellis for my roses. Thank you.

Rated 1 out of 5 stars

I am still waiting for half of my order to be delivered. What looked like a warehouse error meant that a pack of 2 plant saucers were sent instead of 2 x a pack of 2. Despite two e-mails to enquires,... See more

Rated 4 out of 5 stars

This is 5 stars for the product/supplier but knocked one off for the delivery. Arrived quickly, well packaged and as described on the site which was easy to use. Communications via email from the deli... See more

Company replied

Rated 3 out of 5 stars

Order 3 different size beds. The larger bed had joiners missing so I called and they were delivered. However, if you followed the instructions there wouldn’t have been enough screws and some planks ne... See more

Rated 4 out of 5 stars

Initially delivered wrong product. After a call to a very helpful customer service agent, a correct replacement was promised within 3 days. The replacement arrived as promised in time and as ordered.... See more

Company replied


Company details

  1. Pet Store
  2. Garden

Written by the company

Here at CONKA UK we pride ourselves on delivering high quality products and a high quality service at an affordable price. We are a customer centric company with a care first approach committed to exceptional customer service, with knowledgeable staff, responsiveness with a willingness to go the extra mile to meet the needs of our customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

When you return an item you have to…

When you return an item you have to sort out your own return with a courier and pay for it. I brought a garden bed / planter for £180 and had to pay £60 to return it which I won’t get back. Awful.

April 11, 2026
Unprompted review
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Rated 5 out of 5 stars

5🌟 service

Ordered our dog fencing on the Tuesday and it arrived Thursday 👏can not fault the quick service 5🌟. Spoke to someone at customer service by the name Harry,again 5🌟 very polite and very helpful. Definitely recommend these guys. Well pleased with the service and product . Definitely recommend

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Dog guard

Bought this for our rescue dog who doesn't like being shut in her crate . Product perfectly matched the website description. Is high quality whilst being lightweight and assembly took less than five minutes. Very happy.

February 23, 2026
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Rated 5 out of 5 stars

Exactly what we needed to keep our 2…

Exactly what we needed to keep our 2 little dogs secure when we are using our touring caravan. Light weight compared to other things we've tried and easy to put together saving time and stress. Easy to order and delivered on time

January 26, 2026
Rated 5 out of 5 stars

Good product

Good product, well made and I look forward to using it in my garden. the elevated raised bed platform is much more sturdier than I had expected.

January 26, 2026
Rated 5 out of 5 stars

Great price, quality and service

.I purchased a 1.2m dog fence and I must say that the quality more than exceeded my expectations. It came with all the necessary fittings and was a breeze to erect.
A small mistake with my order was immediately put right.
Thanks, Courtney!

January 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Just purchased 30 meter of fencing

Just purchased 30 meter of fencing to secure our garden boundary. We have a rescue dog that likes to go exploring.

Really impressed with the fencing. My Husband liked how easy it was to install. We went for 1.5m high as our dog is a big boy. We did purchase some metal rods to secure behind each post as we were a bit concerned about how stable the posts would be given they are only sat in the ground 35cm. Especially with our 34kg Oatie jumping up against them.

All in all a very positive experience from email enquires, purchasing, delivery and seeing the fence in situ. Would highly recommend.

January 18, 2026
Unprompted review
Conkauk logo

Reply from Conkauk

Hi Rhienna,

Thank you for your wonderful review!

We’re thrilled the fencing has helped keep Oatie safe and that the installation was straightforward.

It’s great to hear that your experience from enquiry to delivery was positive, and we’re so glad you’d recommend us.

Many thanks,
The Conka Team ✨

Rated 5 out of 5 stars

Conka Hanging Baskets and Wall Tubs.

I have bought these products before they are very well made and a great price, the delivery is very quick and the tracking is very good and keeps you informed about the delivery. I bought 6 x 14in hanging baskets, 6 feeder spouts and 4 wall tubs the colour is a nice dark green and are solidly made. I am very happy with them and look forward to filling them and the plant display they will give. Thank You.

January 13, 2026
Unprompted review
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Reply from Conkauk

Hi Alan,

Thank you so much for taking the time to leave such a detailed and thoughtful review.

We’re delighted to hear that you’re happy with the quality, value, and colour of the products, as well as the fast delivery and tracking updates.

Many thanks,
The Conka Team ✨

Rated 5 out of 5 stars

Great seller

Excellent communication, delivered on time, great quality.

November 24, 2025
Conkauk logo

Reply from Conkauk

Hi Deborah,

Thank you for the amazing review - we appreciate the feedback!

Many thanks,
The Conka Team ✨

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Rated 2 out of 5 stars

Damaged

My salt bucket arrived and the lid was all broken and the box had loose salt in it !
Luckily I opened the box on plastic but I have now had to keep it inside the shed which defeats the purpose of buying a lidded container

November 24, 2025
Conkauk logo

Reply from Conkauk

Hi Andrene,

We’re truly sorry to hear that your item arrived in this condition. We take great care in packaging our products and always do our best to ensure they’re well protected during transit.

Our Customer Service team would be more than happy to help resolve this for you. Please don’t hesitate to get in touch at info@conkauk.co.uk, and we'll be able to assist you.

Many thanks,
The Conka Team ✨

Rated 5 out of 5 stars

Good service

Good service, thank you

November 24, 2025
Conkauk logo

Reply from Conkauk

Hi Mary,

Thank you for your 5* review! We appreciate the feedback.

Many thanks,
The Conka Team ✨

Rated 5 out of 5 stars

Lovely little mug, great service

Ordered a lovely little mug online, having never heard of this company before. The mug was well priced and lovely when it arrived. Delivery was super quick. Would definitely recommend and would order from them again any time.

November 17, 2025
Unprompted review
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Reply from Conkauk

Hi Andrea,

Thank you so much for your kind words!

We’re delighted to hear that you loved the mug and that the delivery arrived quickly. It means a lot to us that you’d recommend our company, and we’d be thrilled to welcome you back anytime.

Many thanks,
The Conka Team ✨

Rated 5 out of 5 stars

Recommended

The items in my order were good quality, sold at a good price and delivered on time. Would certainly recommend and I will be back if they stock what I’m looking for.

November 4, 2025
Unprompted review
Conkauk logo

Reply from Conkauk

Hi there,

Thank you for taking the time to share your feedback! We’re thrilled to hear you were happy with the quality, price, and delivery.

We look forward to welcoming you back soon and helping you find exactly what you’re looking for!

Many thanks,
The Conka Team ✨

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Rated 1 out of 5 stars

No help

Purchased a 20L tub of eco grit. It arrived the next day but the tub was damaged. A split on the bottom and on the side.
I didn't realise this until I had taken it out the box and carried it through my home to my back garden. Contents going onto a brand new carpet.
The box was a normal box with no packing inside to protect the contents and no fragile label.
So I contacted them on messenger but received nothing. I then contacted live chat and was told I would get a replacement.
Chased it up on messenger again to actually receive a response from Natasha saying I should have had a email and she would give the person a nudge.I then received a email by Courtney that I could have a new empty container. I was extremely disappointed with the comments and communication .
Asked if I opened the box in front of the driver as a witness? Who does this? What driver would stand and wait for you to open parcels to make sure its OK?
How they don't ordinally cover any damage to the items within the recipients home. The tub arrived damaged.
That the contents will be in the bottom of the box still.
The tub is split in 2 separate areas. The contents are escaping, and I have asked for a replacement and for the damaged one to be collected.
Nearly £100 for a damaged tub ? I have not opened the lid so I have no idea about the condition of the grit. It could have been in the warehouse damaged and went unnoticed causing the inside to be useless for when the time comes when it would be needed.
I have now asked PayPal for help as the live chat has vanished and I've received no response when I asked for it to be sorted today.

Reply
The replacement should be a 20L tub including contents.Not a empty tub with 5L. Courtney does not listen. Your policy for damaged products is not being used.

October 16, 2025
Unprompted review
Conkauk logo

Reply from Conkauk

Hi Nicola,

Thank you for taking the time to share your feedback, we’re very sorry to hear that your experience hasn’t been as positive as we’d hope.

Our customer service team has been in touch and arranged replacement products to help resolve this for you. We truly appreciate your patience while we worked to resolve this issue.

Kind regards,
The Conka Team

Rated 5 out of 5 stars
Conkauk logo

Reply from Conkauk

Hi there,

Thank you for your feedback!

We’re glad to hear you find our service and product reliable. Your support is appreciated.

Many thanks,
The Conka Team ✨

Rated 4 out of 5 stars

First class ordering and delivery system.

Easy to follow website and ordering system.
Delivery was on day and time as specified.
Product has not been used yet,hence unable follow comment on product.

September 30, 2025
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Reply from Conkauk

Hi there,

Thank you for your great feedback!

We’re delighted to hear that you found our website and ordering process easy to use, and that your delivery arrived on time.

Enjoy using your product once you get started, and we’re here if you have any questions along the way.

Many thanks,
The Conka Team ✨

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