Connells Survey & Valuation Reviews 

2,196
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,680 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the professional and friendly demeanor of the staff, noting how polite and helpful they are throughout the process. People appreciate that surveyors are knowledgeable, thorough in their work, and are respectful of the consumer's property and space. However, some customers mentioned instances where the service felt half-hearted or where specific requests, like attaching photos of issues, were reportedly refused. A few reviewers also shared negative encounters pertaining to short visit durations or difficulty in receiving prompt correspondence.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their punctuality, professionalism,... See more

Service

People report positive experiences with service, highlighting punctual, polite, and professional surveyors.... See more

User experience

Consumers find user experience to be very positive, highlighting professional and thorough surveyors.... See more

Customer service

Customers had positive experiences with customer service, consistently praising the friendly, prompt, and... See more

Customer communications

Clients share positive opinions on contact, noting that the booking process is easy with numerous dates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Welsh speaker which is important to us as we converse naturally in Welsh. Very friendly gentleman was in and out in no time and was no bother. Booking process was easy, they contacted me and was give... See more

Company replied

Rated 5 out of 5 stars

I was very impressed with this firm & would highly recommend them. They are speedy with their email queries, they let you know exact timings & answer your questions quickly. The gentleman that came... See more

Company replied

Rated 5 out of 5 stars

The young man was very good at replying to my questions. I was very impressed with his manner and knowledge of surveying. I would have no hesitation in recommending him. He conducted the survey extre... See more

Company replied

Rated 5 out of 5 stars

Very personable, professional and explained what would be happening during her visit . We received a text the night before with an 2 hour window appointment time . The surveyor called 10 mins prior... See more

Company replied


Company details

Written by the company

Connells Survey & Valuation provide survey and valuation services in the residential property sector. When you come to Connells, you can expect high quality expertise and friendly property advice. Regulated by the Royal Institution of Chartered Surveyors (RICS), our people are qualified, experienced and always professional. We pride ourselves on a thorough and fuss-free experience that’s delivered to meet your needs. Our clients can rely on our advice and value our professional views. Our services are available throughout the UK with our surveyors living nearby, so you benefit from expert local knowledge and can make informed decisions on your home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,196)

1,944 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alastair was professional and polite…

Alastair was professional and polite from the start. He patiently answered our questions, was respectful to our home, and generally provided an excellent service. Thank you Alastair 🙂

July 29, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

We're delighted you thought our service was excellent.

Rated 5 out of 5 stars

Very professional

The surveyor was very courteous and polite and on time for the appointment.
He brought his own ladders for the loft and over shoes to protect walking on the carpets.
Overall the visit was done and dusted in no time at all.

July 29, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great review.

Rated 5 out of 5 stars

Extremely pleasant surveyor

Extremely pleasant surveyor, well informed and professional service, very quick firm to deal with, had a survey and offer within days of leaving it with my agent, could not the process at all, especially at a stressful time for myself.

July 27, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thank you for the great review.

Rated 5 out of 5 stars

Valuation

Quick, polite, efficient and explained what he was doing

July 29, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great review.

Rated 5 out of 5 stars

The surveyor was pleasant

The surveyor was pleasant, courteous and very professional.
He arrived and completed his survey in a very professional manner.

July 29, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

We're pleased you found us to be professional.

Rated 5 out of 5 stars

Professional service

Numerous online (text/email) messages including video instructions were received prior to the on site assessment of the property clearly explaining what was required and to be expected on the day of the representatives visit. Finn arrived early in the allotted scheduled time slot and was both courteous and considerate explaining fully how the assessment was to be conducted and the follow up process in terms of reporting to the mortgage lender and the possibility of accessing a copy of the valuation through them. An excellent professional time efficient service.

July 29, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thank you very much for the excellent review.

Rated 5 out of 5 stars

Recommended

Very pleasant experience.

Polite, personable and on time.

July 29, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the 5 stars and recommendation.

Rated 5 out of 5 stars

We found your surveyor most no professional

We found your surveyor most
Courteous and efficient, very polite on their approach many thanks, Mr. And Mrs George Rix
What’s me recommend you?

July 29, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great review.

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable and was on time for the appointment

July 29, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the positive feedback.

Rated 5 out of 5 stars

Hamza was very polite and excellent on…

Hamza was very polite and excellent on his job. Also explained everything according to requirements. He did fantastic job . Well done and keep going my brother.

July 28, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great feedback.

Rated 5 out of 5 stars

Punctual. Pleasant. Polite. Professional.

Punctual, pleasant, polite and professional— your representative couldn’t have been more accommodating or efficient.

Thinking of using him ourselves.

July 28, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the feedback. Just let us know what we can do to support you - https://www.connells-surveyors.co.uk/our-services/surveys/

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