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I had the same experience as Robert. I have emailed for two days after they rapidly charged me 120.00 after a trial and I had send an email cancelling the day before. I have heard nothing from them after emailing several times. Very frustrating and out 120 bucks!!!!!!!!!!
I used Consensus.app on a trial for about a day. I did not knowingly sign up for a subscription plan. Around a year later, I was charged $107.88 with no warning or reminder that I was on an annual subscription or that it would renew.
As soon as I noticed the payment, I emailed support multiple times requesting a refund and an explanation. I provided them with all relevant details, including full name, email address, receipt number, invoice number, and payment method, which they illegally took from my card without warning. I’ve had no reply to any of my emails so far.
I’m based in the UK and I asked to cancel and refund promptly under UK consumer protections for online services/digital subscriptions. The lack of communication is the main issue here: if there’s a valid reason they can’t refund, they should at least respond.
Based on my experience, I can’t recommend this service due to the unexpected charge and the complete absence of customer support.
Avoid this scam company.
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