Poor communication and lack of accountability
Poor communication between contractors, especially the joiner and plumber, were obvious early on however issues were noticed and resolved during the ensuite refurbishment. Serious issues such as a leaking shower and cracked flooring appeared within months. It took 3 months just to get someone to inspect, and the subsequent response was dismissive. Repeated requests for documentation related to the project have been ignored company wide. Very disappointing service, with non existent accountability. Issues still unresolved several months later, even though problems occurred and were reported within warranty period. Feel very let down especially after using this company due to prior good reviews.








