Consio Reviews 

Written by the company

Consio is an AI-powered phone and messaging platform built for ecommerce brands on Shopify that want to turn customer conversations into measurable revenue while improving customer support. For support teams, Consio uses a 24/7 AI Voice Agent that answers inbound calls, resolves Shopify-related requests such as order tracking, delivery updates, product questions, and return policies, sends tracking links and order updates by SMS when relevant, and routes more complex conversations to the right human agent with full customer context already available. This helps brands stay available after hours, reduce repetitive support load, and improve response speed without adding headcount. For sales and retention teams, Consio provides a commerce-aware power dialer that helps brands reach high-intent segments such as abandoned checkouts, VIP customers, churn-risk subscribers, and high-AOV shoppers, either with their own team or with human agents trained by Consio. Agents can leave voicemails, send SMS during or after calls, and follow workflows designed to recover carts, save subscriptions, and increase repeat purchases. Every interaction is connected to Shopify, so brands can see exactly which calls, voicemails, and SMS generated orders, influenced retention, or increased lifetime value. Consio also integrates with Klaviyo, Gorgias, Kustomer, Richpanel, and Zendesk, adding AI summaries, transcripts, and measurable attribution to every conversation.See more