Been going to Consol in Farnborough for a while now (used to go to the Camberley branch too) and honestly I love the place. The staff are friendly, the beds and equipment are modern and clearly well... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Big shout out to Liz at the Sidwell street branch on Exeter. She always greets me with a smile and a chat helping navigate the check in pricing offering advice. The salon is always spotless and do wel... See more
I always have a positive experience in the Camborne shop. Nothing is too much trouble for the staff, they are friendly and very knowledgeable about their products etc. the shop is always clean and ti... See more
Company replied
All the sunbeds are kept really clean and tidy, the girls know so much about all of the different tanning products and know exactly what to recommend!!
Company replied
Company details
Written by the company
Recognising a niche in the market for high-quality tanning facilities, Consol came from Denmark and set up in the UK in 1996, rapidly expanding their no appointment necessary, hassle-free concept into over 54 locations throughout the South and Midlands. With the latest world-class sunbeds and our own advanced tube technology, Consol operates every bed to the safe limit of 0.3. The result is a deeper, darker and longer-lasting tan that is built up professionally, responsibly and safely. With QR code log in and opening hours of 7am until 10pm, 7 days a week, Consol offers convenience, high quality and peace of mind.
Contact info
United Kingdom
- 08000 88 60 90
- helpline@consol.eu
- www.consol.eu
3.7
Average
105 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been using the Comercial road…
I have been using the Comercial road branch in Swindon a while now. It is always clean and tidy each cabin is checked regularly,little touches like the bows on the blue roll. Lauren and her team are amazing Lauren is knowledgeable and will go anove and beyond explain different creams and after care etc you never feel rushed Lauren always asks how was your bed again a nice gesture, the rest of the staff are wonderful too I always feel so welcome and its a happy vibe 😀
October 26, 2026
Unprompted review
Reply from Consol
Thank you so much for your lovely review! We are delighted to hear that you always feel welcome and enjoy your visits to our Swindon studio. We will be sure to pass your kind words on to the team. Thank you for your continued support, and we look forward to seeing you again soon! ✨
Advertisement
Sid well tanning studio Exeter city…
Sid well tanning studio Exeter city centre amazing service and good tanning beds.
Anne is very helpful
October 20, 2026
Unprompted review
Reply from Consol
Hi Eve, Thank you so much for your lovely review! 😊 We are delighted to hear that you enjoy our tanning beds and the service at our Sidwell studio. It is wonderful to know that Anne has been so helpful. We look forward to welcoming you back again soon! 😊
All the sunbeds are kept really clean…
All the sunbeds are kept really clean and tidy, the girls know so much about all of the different tanning products and know exactly what to recommend!!
October 19, 2026
Unprompted review
Reply from Consol
Hi Alice, Thank you for your lovely review!
We are so pleased to hear you are enjoying your visits and that the Studio Team have been able to help you find the perfect tanning products!
We really appreciate your kind words and look forward to welcoming you back again soon! ☀️
Kind regards,
Consol
Molly the manager at the new Farnham…
Molly the manager at the new Farnham studio was so lovely she was welcoming, friendly and helpful. She made the whole experience so enjoyable, not to mention the cleanliness of the studio was immaculate They also have some great products in the vending machine!🫶🏽
October 13, 2026
Unprompted review
Reply from Consol
Hi Andrea,
Thank you so much for your lovely review! We are delighted to hear that Molly made you feel so welcome and helped make your visit to our new Farnham studio such an enjoyable experience. It is also wonderful to hear your positive feedback about the cleanliness of the studio and our vending machine products. We will be sure to pass your kind words on to Molly and the team.
We look forward to welcoming you back again soon!
Kind regards,
Consol
Reply from Consol
Hi Lauren,
Thank you for your review! We are pleased to hear that our opening hours are convenient for you.
We appreciate your feedback and look forward to welcoming you again soon!
Best wishes,
Consol
Advertisement
I use the Bracknell market street…
I use the Bracknell market street Consol regularly and always find the staff very helpful and polite. The manager Sophie is always very helpful and informative.The shop is always very clean and well looked after.
October 13, 2026
Unprompted review
Reply from Consol
Hi Claire,
Thank you for sharing your positive feedback! We are delighted to hear that you consistently enjoy your visits to our Bracknell studio. It is great to know that Sophie and the team provide such helpful and friendly service and that you are pleased with the cleanliness of the studio. We will be sure to pass on your kind comments to the team.
We really appreciate your continued support and look forward to seeing you again soon
Kind regards,
Consol
100%
All the staff at Bracknell consol are really helpful and friendly. Bed always seem to be cleaned well when staff have been in there
October 8, 2026
Unprompted review
Reply from Consol
Hi Louise,
Thank you for taking the time to leave us such a positive review! We are so pleased to hear that our Bracknell team have been friendly and helpful during your visits. It is also great to know that you are happy with the cleanliness of our tanning beds, as maintaining high standards is very important to us.
We really appreciate your support and look forward to welcoming you back soon!
Kind regards,
Consol
I always have a positive experience in…
I always have a positive experience in the Camborne shop. Nothing is too much trouble for the staff, they are friendly and very knowledgeable about their products etc. the shop is always clean and tidy. I love switching off and going for a sunbed.
October 7, 2026
Unprompted review
Reply from Consol
Hi Rebecca,
Thank you for your lovely review! We're so pleased to hear you always have a positive experience at our Camborne studio. Our team will be delighted to hear your kind comments about their friendly service and product knowledge.
We appreciate your support and look forward to welcoming you back for another relaxing visit soon ☀️
Kind regards,
Consol
Had a great experience in Newton Abbot…
Had a great experience in Newton Abbot Consol with Chelsea, she was very helpful and kind.
October 11, 2026
Unprompted review
Reply from Consol
Hi Kaylee,
Thank you for your wonderful review. We're so pleased to hear that Chelsea provided such great service.
Thank you for your support, and we look forward to welcoming you back soon.
Kind Regards
Consol
Advertisement
What’s the point in having self service…
What’s the point in having self service checkouts when every one I’ve been in the staff come over and start pressing buttons and trying to sell you stuff.
I don’t even know what other you offer because I never get a chance to look and before you know it they are taking your payment.
October 8, 2026
Unprompted review
Reply from Consol
Thank you for your feedback. We're sorry to hear about your experience and understand how this may have felt. Our team aims to be helpful, but we appreciate that some customers prefer more time to browse and explore our services at their own pace.
If you'd like to discuss your experience further, please contact us via helpline@consol.eu or by calling us on 08000 886090 with details of the studio you visited.
Took my credit without any notice email…
Took my credit without any notice email or anything. I dont really use the beds much but I would usually top up my credits with a offer so I'd get a better deal, wish I hadn't now. £20 taken away from my account, feel like ive been robbed. Apparently its in terms and conditions, the stuff nobody reads, its a joke, I never write reviews usually but honestly can't believe this is a thing . I emailed them and got nothing offered to me to reimburse them, just said well that's the terms and conditions. Seriously dont use them.
October 1, 2026
Unprompted review
Reply from Consol
Hi Michael,
Thank you for taking the time to leave a review. We're sorry to hear you're disappointed with the expiry of your credits, and we completely understand how frustrating this must feel.
While our credit expiry policy is outlined in our terms and conditions, we'd be more than happy to reinstate your expired credits as a gesture of goodwill. Please contact our customer service team on 08000 886090 with your account details and the studio you use, and we'll be happy to look into this for you.
Liz at the Sidwell branch is an…
Liz at the Sidwell branch is an absolute superstar! I left some sentimental jewellery in the shop and she worked tirelessly to ensure they were returned to me. Cannot fault her nor her service one bit!
September 22, 2026
Unprompted review
Reply from Consol
Thank you for taking the time to leave such a lovely review. We're delighted to hear about the exceptional service you received from Liz at our Sidwell studio. We look forward to welcoming you back soon.
The ladies at sidwell street are…
The ladies at sidwell street are amazing and nothing is ever too much trouble ive forgotten the lady name but she is always working through out the always smiling and lovely lady and very welcoming
September 22, 2026
Unprompted review
Reply from Consol
Hi Lauren,
Thank you so much for your lovely review! We are delighted to hear that our Sidwell Street team always makes you feel welcome and goes above and beyond to provide a positive experience. Your kind comments about their friendly and helpful service are greatly appreciated, and we will be sure to pass them on.
We look forward to welcoming you back for another relaxing visit soon ☀️
Kind regards,
Consol
Advertisement
Avoid
Avoid, Completed the 12 Month Top Up scheme, won’t credit account with 30 minutes free, said I didn’t have a tanning session that month, although you did top up credit.
SCAMMERS
September 21, 2026
Unprompted review
Reply from Consol
Hi Paul,
Thank you for your feedback. We are sorry to hear about your disappointment and understand your frustration. We would like to clarify that our Loyalty Streak Scheme rewards customers with a star each month when they purchase a tanning session, rather than adding credit to their account.
We apologise for any confusion regarding the scheme and appreciate you bringing this to our attention.
If you would like to discuss this further, please contact us at helpline@consol.eu or call us on 08000 886090, and our team will be happy to look into this for you.
Kind regards,
Consol
Newbury Store/new customer
I have visited console this week as a new customer in the Newbury branch. I have to say I have been impressed with Polly who helped me navigate my bookings and has given me guidance and assistance. She is a credit to you all. Such a consiencious, kind, and helpful young lady. Thank you Polly, keep up the good work.
September 18, 2026
Unprompted review
Reply from Consol
Hi Victoria,
Thank you for taking the time to share your lovely feedback! We are delighted to hear that your first visits to our Newbury studio have been so positive. It is wonderful to know that Polly has made you feel welcome and provided such helpful guidance. We will be sure to pass on your kind words!
We really appreciate your support and hope to see you again soon ☀️
Kind regards,
Consol
Good because i trace my enimaes acc
September 10, 2026
Unprompted review
Victoria Lydia hann
Victoria Lydia hann
This is about truth and the cold hard facts of truth that you and even trust pilot must see because where are we if your company can fob someone off for the truth. Your console.eu website is either ai or incompetent kids behind a keyboard not taking complaints seriously. Well I'm serious..
It's people and companies like you that run a mock on normal people thinking you cant take hurty words get us little people shut down for what is dying in this country and it's called free speech. Well you can't and there is no harmful content I'm speaking fact about your shop and you need to except it and do something about it. This is no vedetta against a single person I'm saying that this victoria is so money driven with so many interests when does she get the time to think about everything and I'm calling it out.
So after being flagged by you my complaint was put back up for which I thanked trust pilot for you now after nearly a week decide to tell me you want to look at this properly which absolutely is a disgrace and proves you were going to do nothing at all and fobbed me off.
As I'm a member you have my email address how about you be bothered to do something because you literally caught me on the day I was going to put reviews about all Victoria's other business interests just to get her attention because obviously she's somewhere else doing something else and also to trading standards.
I emailed you and you couldn't be bothered so how about you email me or the complaints to Victoria"s other companies and trading standards will be sent.
you called my bluff and it will not work.
Your Cheltenham shop and the way you've ignored me this week is an absolutely outrage after what I walked into last week.
I'll await your response
Or are you telling staff quick quick get the shop back up together.
That won't wash
September 10, 2026
Unprompted review
Advertisement
Consul has taken my credit balance
I used Consol for topping up my tan when I went abroad. As I have been unwell then my wife was unwell, we have been unable to go away for quite some time, so not been able to use the sunbeds.
I have seen today that Consol has deleted my credit balance of £20+ (Approx) stating that the credit balance has expired.
So what they have said that as I hadn't used Consol for some time they will remove my balance and keep it.
What a bunch of thieves !!
August 25, 2026
Unprompted review
Reply from Consol
Hi Neil, we are sorry to hear you are unhappy with the experience you had with Consol.
If your account is not used for a number of years, your account would be deactivated, as stated on our terms and conditions. If you would like someone to investigate this further for you, please contact our helpline team on helpline@consol.eu.
Thank you.
I tried 3 times on different days and…
I tried 3 times on different days and times to park at farnhams consol and each time the allocated spaces were filled and no where to park ,not enough spaces as the parking is shared with other businesses. The first time I drove in and was met with a car looking for spaces and had to reverse all the way back then was met with a car coming in, a nightmare.
August 11, 2026
Unprompted review
Reply from Consol
Hi Jemma, Firstly - thank you for the review. You are right - there are limited allocated spaces at this studio, so parking can be tough when it's busy. We encourage customers to find nearby parking if there is none available outside the studio. All the best, Consol.
Not able to use bed without app
Not able to use bed without app. That's crazy. I need to record video, send photo and ID to use a tanning bed. I know you are trying to be modern but that's too much
July 31, 2026
Unprompted review
Reply from Consol
Hi Anna, thanks for your review. All our app procedures are to enforce our strict 18+ policy to be in line with the law. We ask for identification to prove your age and ensure everyone's safety at our studios. All the best, Consol
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.