While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the speed and efficiency of repairs, often noting that devices are returned in like-new condition. Many consumers appreciate the protective packaging used for delivery and the helpful, courteous staff who go above and beyond. The overall quality of the repairs and products is frequently commended, with many expressing satisfaction with the quick turnaround times. However, some customers also noted issues with communication, mentioning a lack of updates during the repair process or uncertainty about what repairs were performed. A few people were dissatisfied with the delivery service, citing missed collections or items not being returned with all original accessories.

What people talk about most

Service

Users describe positive interactions with service, highlighting its speed and efficiency. Many customers... See more

Product

Customers consistently note positive experiences with product repairs and replacements. Many reviewers praise... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and convenience of... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the repair quality,... See more

Based on these reviews

Rated 5 out of 5 stars

Brilliant!! My ps5 was collected the courier had special box for it so didnt need send in original packaging, box was lined with foam so it was safe from being damaged while in transit it was collecte... See more

Company replied

Rated 5 out of 5 stars

Amazing experience! First time using this service. My son's Xbox controller broke, and organising sending it for repair through insurance was very quick and easy. It was collected from my doorstep a f... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for such a quick turnaround and fixing and returning my son's PS5 within only 3 days of collection. PS5 was returned very well packaged. It's obvious Console Doctor take care with pe... See more

Company replied

Rated 5 out of 5 stars

My Xbox 1 power supply failed and Console Doctor had it back to me fully working within 24 hours! Was really pleased as originally thought it may end up in the bin! Saved me a fortune as the repair wa... See more

Company replied


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

290 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

X box

Quick pick up and repair all within a week

April 2, 2026
Unprompted review
Console Doctor logo

Reply from Console Doctor

Thanks for the 5 stars!

Rated 5 out of 5 stars

Easy to book a repair

Easy to book a repair.
Console was repaired and returned quickly

April 2, 2026
Unprompted review
Console Doctor logo

Reply from Console Doctor

Thank you! The feedback is much appreciated.

Rated 5 out of 5 stars

Excellent repair and so speedy

Excellent repair and so speedy. From posting to returned it took 5 working days. This is the 4th I’ve now used Console Doctor (one for PS5 controller and others for fault iPads) and I honestly cannot fault the service I’ve received - absolutely flawless every time.

April 13, 2026
Unprompted review
Console Doctor logo

Reply from Console Doctor

Much appreciated! We aim to keep it that way!

Rated 5 out of 5 stars

Brilliant service

Brilliant service, i have Sky Protect, once Sky contacted console doctor I quickly got a DPD label, I packed up my controller and sent it off, Console doctor, found the issue, fixed it, tested controller, and sent it back to in a matter of days. Also very well packaged. Throughout I received email updates too which was very helpful.

April 13, 2026
Unprompted review
Console Doctor logo

Reply from Console Doctor

Glad to hear it! Please reach out if you need any assistance in future!

Advertisement
Rated 5 out of 5 stars

Awesome services

My controller came back looking like new. I’m really grateful. These guys are experts.

April 11, 2026
Unprompted review
Console Doctor logo

Reply from Console Doctor

Thank you so much!

Rated 5 out of 5 stars

Fantastic service

Fantastic service, arranged pickup of broken console and was sent back within a couple of days fully working and had been cleaned, so a massive thank you from me

April 2, 2026
Unprompted review
Console Doctor logo

Reply from Console Doctor

You're welcome! Thanks for the feedback.

Rated 5 out of 5 stars

Prompt collection and return

Prompt collection and return of quest 3 controller, fully repaired and working perfectly. Great communication and everything went smoothly as planned.

April 2, 2026
Unprompted review
Console Doctor logo

Reply from Console Doctor

Happy to hear it! Thanks for taking the time to write this!

Advertisement
Rated 5 out of 5 stars

Picked up my boys VR

Picked up my boys VR, kept in touch with when it would be fixed and returned. The VR is now back, thankfully and working better than ever, we have a very happy boy again. Would highly recommend.

April 9, 2026
Unprompted review
Console Doctor logo

Reply from Console Doctor

Glad to hear it! Thanks for taking the time to leave this review.

Rated 5 out of 5 stars

10 stars

10 stars
They care for customers

April 10, 2026
Unprompted review
Console Doctor logo

Reply from Console Doctor

We do indeed! Thanks for the review!

Rated 2 out of 5 stars

No communication at all

We sent our ps5 off to be repaired after frequent overheating warnings. Arranging collection was easy and straightforward.
I took just over a week to be repaired but it was over Easter bank hols so to be expected. However once the device got to destination we received no other updates from console doctor until we got a message with a DPD delivery slot and the device was sent back to us. We have no idea if it was repaired, whether any faults were found.. nothing. Also the device showed as online most days it was at the repair centre which in its self isn’t too suspicious but it also showed a new game downloaded and 111 hours played, which is odd because no-one in my house had ever heard of this game before.

April 9, 2026
Unprompted review
Console Doctor logo

Reply from Console Doctor

Hi, I'm so sorry to hear this. It is strange that you did not receive any updates from us during the repairs process. Automated messages are typically sent when we receive an item, complete the repair and when we post it back via DPD.

With regards to the console's activity, we have to fully test the devices we receive to ensure the repairs that we have carried out are successful before we post anything back. A large part of this testing procedure involves leaving it to run games for a set amount of time as a stress test. We tend to use our own test accounts to download and run games for this purpose and I can only apologise that this was not removed after the fact.

If you have any further queries or concerns, please email us at contact@consoledoctor.co.uk.

Advertisement
Rated 5 out of 5 stars

Brilliant!

Brilliant!! My ps5 was collected the courier had special box for it so didnt need send in original packaging, box was lined with foam so it was safe from being damaged while in transit it was collected on wed and it was back to me by sat, I needed HDMI port fixing, they also cleaned the ps5 inside and gave me a new HDMI lead! Fantastic service 10/10 its like a brand new console. It arrived back safely packaged in air tight bubble wrap. No issues at all. HIGHLY RECOMMEN!!!

March 4, 2026
Unprompted review
Console Doctor logo

Reply from Console Doctor

Glad to hear it! Please reach out if you need any assistance in future!

Advertisement
Rated 1 out of 5 stars

Ps5 after a week stick drift again

Ps5 after a week stick drift again

April 4, 2026
Unprompted review
Console Doctor logo

Reply from Console Doctor

Hi, I'm sorry to hear that you're still having issues with your controller. We would be happy to look into this further so please email us at contact@consoledoctor.co.uk and a member of our team will get back to you as soon as possible.

Rated 1 out of 5 stars

Disappointed

Hi, I have my son's meta quest insured through D&G. My son is Autistic with developmentmental delay hence why I insured this £500 item. It was collected by DPD after I explained my son has broken one of the controllers for this item and it is now unusable as I am unable to purchase new controllers. I spoke with D&G who assured me this would be rectified. The item was returned as I sent it. My son was extremely distressed at this and my only option is to purchase a whole new meta quest. I need a controller as the device is not operational without the 2 remotes.

March 27, 2026
Unprompted review
Console Doctor logo

Reply from Console Doctor

Good Afternoon,

Thanks for the feedback and I'm sorry to hear this. We do test Meta controllers with our own headsets following repairs so this may just be a pairing issue that we would be happy to help you with.

So we can look further into the matter, please email us at contact@consoledoctor.co.uk and a member of our team will get back to you as soon as possible.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look