Consolidated Credit Canada Reviews 

6,934
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being patient, kind, and exceptionally helpful when guiding them through complex financial situations. People also genuinely appreciate the smooth and efficient debt management programs that successfully help lower monthly payments and significantly reduce daily stress. Clients note that the signup process is exceptionally straightforward and that representatives are always easy to talk to. However, some reviewers were not happy with communication challenges, mentioning persistent difficulties accessing the online support chat and unexpected updates regarding credit reports. A few consumers also expressed frustration about unexpected financial outcomes and various account management issues experienced throughout the process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their supportive, knowledgeable,... See more

Customer service

Reviewers mention positive feedback about customer_service, consistently describing advisors as friendly,... See more

Service

Consumers find service to be positive, helpful, and efficient in handling debt management. Reviewers... See more

User experience

People report positive experiences with user experience, highlighting how the simple and straightforward... See more

Payment

Customers report positive experiences with payment, noting that the process is easy and realistic. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bilel Chouaibi is truly amazing! From the very beginning, he was patient, kind, and took the time to explain everything in detail. My experience with him has been absolutely wonderful ,he isprofessio... See more

Company replied

Rated 5 out of 5 stars

My experience has been nothing but amazing. I was hesitant and scared to talk about my financial situation but after speaking to Keirston , he made me feel at ease. He was empathetic, kind and list... See more

Company replied

Rated 5 out of 5 stars

They have been a saving grace for me; their service has been invaluable. Before contact Consolidated Credit I had over 30k in debt and even making over 1000.00 in payments every month, after 2 years m... See more

Company replied

Rated 5 out of 5 stars

Honestly i don't think I'd ever get out of my 60k in credit debt without consolidated credit. An incredible option for those of us in crippling debt. Also very kind, understanding staff.

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

About Consolidated Credit Canada

Written by the company

Call us today at 1-844-237-4812 to begin your path towards freedom from debt.

Consolidated Credit Counseling Services of Canada Inc. is a national non-profit credit counselling organization that educates consumers about personal finance and has helped over 500,000 Canadians tackle their debt. Consolidated Credit’s unbiased debt-counselling service offers alternatives to help people get their debts under control. Alongside consolidating payments, Consolidated Credit’s counsellors focus on education and understanding. Strategies include teaching basic, but vital concepts, such as how to budget, understanding credit, and how to manage money.

BBB Accredited Business

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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4.8

All reviews

(6,934)

139 reviews in the last 12 months

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Rated 5 out of 5 stars
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Luc,
We're delighted to have been part of your financial journey! Congratulations on getting out of debt, we hope this allows you to do even more in the future. We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!

Rated 5 out of 5 stars

Very Helpful

Great Communication

February 8, 2026
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Robert,
We understand the importance of fast, accurate communication and are glad that's what you've received! Thank you for taking the time to leave a review. Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

They have helped me balanced what I…

They have helped me balanced what I needed to get back on track as well as worked with me when payments were late

February 7, 2026
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Me,
We understand life doesn't always go to plan and are happy to be flexible whenever possible. We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!

Rated 5 out of 5 stars

Great experience

Great experience. Very professional, helpful & caring. Thank you.

February 4, 2026
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Susan,
Thank you for taking the time to share your experience with us! We're glad to hear you received the high level of service you deserve. If you ever recommend us to anyone, tell them to call 855-237-3337!

Rated 5 out of 5 stars

Great always very helpful staff if…

Great always very helpful staff if needed to move payments easy and fast to do would highly recommend.

January 21, 2026
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Reply from Consolidated Credit Canada

Dear Tracy,
We want to make our service as flexible and helpful as possible and are happy to do things like move payments when we can. We appreciate your feedback! We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!

Rated 5 out of 5 stars

Clear explanation

Clear explanation

January 20, 2026
Unprompted review
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Nyabyenda,
We're glad your counsellor was able to fully answer all your questions and provide the professional service you deserve! If you ever recommend us to anyone, tell them to call 855-237-3337.

Rated 5 out of 5 stars

5 Star Servce

I can not say enough nice words about the service I received today. My agent was understand and kind and although it's her job took a world of stress of my back and made sure I didn't feel like a complete failure. She was amazing I have never received service like that.

January 30, 2026
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Reply from Consolidated Credit Canada

Dear MEL,
It's a delight to hear your counsellor took some stress off your shoulders and treated you with the empathy you deserve! We're happy to be working with you. Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

Sean its a great customer service

Sean its a great customer service. I am so happy

January 30, 2026
Unprompted review
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Satender,
It's a pleasure to know you're happy with your service and program! Thanks for taking the time to leave a review. We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!

Rated 1 out of 5 stars

I was lied to about what I was being…

I was lied to about what I was being charged

January 28, 2026
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Sean,
We regret to hear about your experience but appreciate the feedback. We have strict guidelines for how costs and other financial disclosures are made during the enrollment process and will review your interaction to ensure they were followed. We'll contact you after this investigation. If you have any questions or want to discuss this, please contact client services at 800-656-4049!

Rated 5 out of 5 stars

Excellent customer service

Very helpful. Good explanations kind employees

January 28, 2026
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Shelly,
Welcome aboard! We're glad you received the high level of service you deserve. If you ever recommend us to anyone, tell them to call 855-237-3337!

Rated 5 out of 5 stars

Amazing team

Amazing team! It was do easy to sign up. I didn't have to worry about anything.

July 1, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Denise,
We appreciate your feedback and are glad the counselling and enrollment process were easy! We look forward to seeing the progress you'll make. Help your friends and family achieve financial security by referring them to us! Have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

Set up was easy

Set up was easy, and the people that I spoke with were fantastic! Great Empathy and Customer Service

January 20, 2026
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Reply from Consolidated Credit Canada

Dear Wendy,
We strive to deliver great service and a convenient, effective program and are glad those goals were met with you! Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

Respect.

I was never made to feel like a failure in life due to our circumstances. I appreciate the knowledge and compassion shown.

December 1, 2025
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Reply from Consolidated Credit Canada

Dear Jennifer,
We understand how easy it can be to find yourself in debt and how hard it can be to get out of. It's our pleasure to give you the fresh start you deserve and treat you with dignity. If you ever recommend us to anyone, tell them to call 855-237-3337!

Rated 5 out of 5 stars

he was really understanding and caring!

he was really understanding and caring!

January 14, 2026
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Reply from Consolidated Credit Canada

Hi Ashley,
We understand life doesn't always go to plan and we're pleased to hear your counsellor was professional and empathetic. Help your friends and family achieve financial security by referring them to us! Have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

Good response always 👍

Always with the positive response and good in understanding the requirements and help

January 12, 2026
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Chandan,
We strive to deliver a great experience and are glad you've received the high level of service you deserve. Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation!

Rated 5 out of 5 stars

Very satisfied

Very satisfied. I now have more money to spend than before and my debt is also being paid off

January 11, 2026
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Shan,
We're delighted to hear you're enjoying our service and that your program is helping you reach your goals. If you ever recommend us to anyone, tell them to call 855-237-3337!

Rated 5 out of 5 stars

Literally saved my life as I was…

Literally saved my life as I was drowning.

January 1, 2026
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Carly,
We understand how difficult it can be to live with debt and are happy to give you the second chance you deserve! Help your friends and family achieve financial security by referring them to us. Have them call 855-237-3337 for a free consultation!

Rated 5 out of 5 stars

Great Service

It was a great experience

January 7, 2026
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Jennie,
We're happy to hear you received the high level of service you deserve! Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

I’ve tried all kinds of resources and…

I’ve tried all kinds of resources and she was the only one who actually seemed to care and helped me out

January 7, 2026
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Ray,
We're pleased that your counsellor made a real, positive difference for you! We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!

Rated 5 out of 5 stars

Support

Support to me and good communication, even though my debt and economic problem

December 1, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Zhoar,
We understand how easy it can be to find yourself in debt and are happy to help anyway we can. Thank you for choosing us as a partner in your financial journey and for sharing your experience. If you ever recommend us to anyone, tell them to call 855-237-3337!

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