Ben Morris is a star, I had been trying to secure a date for my exam to get my green card. I had rung Pearson Vue several time and visited there office and it was hopeless, the staff had no idea what... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have found booking with relevant courses so simple and the team members are very responsive via email and so helpful. Leo Smith who I emailed recently was prompt in responding and a date change was... See more
Company replied
Very helpful assistance and very quick in replying to your emails. Harry bethell helped me through all the courses and final exam to get my green card, can't fault this company and would highly recom... See more
Company replied
Due to a technical issue, I was unable to proceed using the App, so I called and spoke with Anna James. There were no long wait times or passsing from agent to agent. Anna got straight on with sorting... See more
Company replied
Company details
Written by the company
Construction Worker Support (CWS) is a trusted provider of construction training and certification support services across the UK, recognised by many customers for our reliable service, helpful guidance, and responsive customer support. We assist customers with CSCS card applications, CITB Health, Safety and Environment (HS&E) test bookings, online health and safety courses, vocational training, and National Vocational Qualifications (NVQs). Our goal is to make accessing construction training and certification services simple, convenient, and hassle-free. Whether you are starting your career in construction, applying for a CSCS card, or looking to advance your qualifications, we provide clear guidance and support throughout the process. We value our customers' trust and feedback and strive to deliver a smooth, positive experience through transparent communication and customer-focused service.
Contact info
The Type Building, 1st Floor 11 Chimney Walk, Stratford , E15 2TP, London, United Kingdom
- 020 4587 7099
- support@constructionworkersupport.com
- www.constructionworkersupport.com
4.4
Excellent
857 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Exceptional experience
Being brand new to the industry by way of my role as a specialised search and rescue technician working on a prestigous construction site in Suffolk, I was very grateful to the team employed within construction work support desk. They enabled me to navigate my way through to successful completion of everything I needed to gain access and work safely on site. The after care service was also exceptional and I would 100% recommend this organisation and gladly say their assistance would be beneficial to all users... THANKYOU
July 10, 2026
Unprompted review
Brilliant service from start to finish
Brilliant service from start to finish! They were extremely helpful, quick to respond and got everything sorted in no time. The whole process was smooth and hassle-free, and the customer service was excellent. Really appreciate how efficient and friendly they were. Would definitely recommend them to anyone!
Kevin was really good help
October 29, 2026
Unprompted review
CSCS CARD
i had to change my appointment several times
the responses were immediate and really helpful
generally the all round care and attention was excellent
September 16, 2026
Unprompted review
Reply from Construction Worker Support
Hi Irvine, thank you for sharing your experience! We understand that changing appointments several times can be frustrating, so we're pleased our team was able to respond promptly and provide helpful support throughout. Your kind words about the care and attention you received mean a lot to us. Thank you for choosing Construction Worker Support!
A big thank you to the Support…
A big thank you to the Support Construction Workers team, especially Scarlett James and Andy, for their friendly, professional, and speedy service! They made my CITB booking and CSCS card application completely hassle-free. Truly grateful for your help — highly recommended! ⭐⭐⭐⭐⭐
October 20, 2026
Unprompted review
Reply from Construction Worker Support
Hi Abayomi, thank you so much for your lovely feedback! We're delighted to hear that Scarlett and Andy made your CITB booking and CSCS card application smooth and hassle-free. We'll be sure to pass on your appreciation to them. Thank you for your recommendation and for choosing Construction Worker Support!
Extremely disappointing experience from…
Extremely disappointing experience from start to finish.
I was initially contacted by a sales representative who advised me on the appropriate card and qualifications required. I followed that advice, completed the relevant CITB test and paid £65 for a CSCS White PQP card application.
Despite providing all the necessary documentation, I then spent considerable time going back and forth with customer support, repeatedly being told I was ineligible and directed towards an alternative "ESS" card, with additional charges requested.
I ultimately had to research the official CSCS eligibility requirements myself and provide direct links demonstrating that my professional IET membership was explicitly recognised for the card I had originally purchased.
Only after repeatedly challenging the incorrect advice was my application finally submitted to CSCS.
While I appreciate that the application has now been progressed, the overall experience has been unnecessarily frustrating, time-consuming and poorly managed.
For a company charging a premium to provide professional guidance and application support, I would expect its representatives to understand the eligibility criteria and provide accurate advice without customers having to do the research themselves.
Significant improvements are needed in staff training, communication, transparency of charges and customer service.
**Very poor experience overall, despite the eventual progress.**
October 15, 2026
Unprompted review
Reply from Construction Worker Support
Hi Brad, we're genuinely sorry that your experience was so frustrating and that you had to spend so much time clarifying the eligibility requirements for your application. We understand your concerns regarding the guidance provided, communication and additional charges, and we appreciate you taking the time to share your feedback.
We recognise the importance of providing accurate guidance and a smooth application process, and we will carefully evaluate your case. We will also contact you within the next two days to discuss your experience and assess whether we can offer compensation for the inconvenience caused.
Customer satisfaction is our utmost priority, and we want to ensure your concerns are heard and addressed appropriately. We appreciate the positive feedback our team receives, as it reflects our commitment to supporting our customers, and we're sorry that your experience did not meet the standard we strive to provide.
Highly Recommend - Matthew Watson
Matthew Watson has been extremely helpful in obtaining CSCS cards for my colleagues and keep me updated / informing me of what was required.
October 15, 2026
Unprompted review
Reply from Construction Worker Support
Hi Jade, thank you for your kind feedback! We're delighted to hear that Matthew has been helpful in arranging CSCS cards for your colleagues and keeping you informed about the requirements. We'll be sure to share your appreciation with him. Thank you for trusting Construction Worker Support!
Joseph smith has been very helpful
Joseph smith has been very helpful , all communication , good I’m a happy customer
October 14, 2026
Unprompted review
Reply from Construction Worker Support
Hi Paul, thank you for your feedback! We're pleased to hear that Joseph has been helpful and that communication throughout the process has been good. It's great to know you're happy with the support you've received. Thank you for choosing Construction Worker Support!
great customer service
i had a few issues getting dates, the type of card i needed and payment, Maria Perry helped me via email and helped make the application smooth and easy.
October 10, 2026
Unprompted review
Reply from Construction Worker Support
Hi Jaxxon, thank you for sharing your experience! We're glad Maria was able to help you navigate the appointment dates, card requirements and payment process, making your application smoother and easier. We'll be sure to pass your kind words on to her. Thank you for choosing Construction Worker Support!
make the process easy and straightforward
Kevin made the whole process easy for us. In a busy working environment it was great to just hand over all the details and let the support team do the leg work for us. Highly recommend.
October 9, 2026
Unprompted review
Reply from Construction Worker Support
Thank you for your wonderful feedback! We're delighted to hear that Kevin and our support team made the process straightforward and took the administrative burden off your hands during a busy working schedule. We appreciate your recommendation and look forward to supporting you again whenever needed.
Matthew Watson helped me with my issue…
Matthew Watson helped me with my issue regarding my card and I couldn’t be more happier with the customer service.
October 8, 2026
Unprompted review
Reply from Construction Worker Support
Hi Jordan, thank you for your kind review! We're pleased to hear that Matthew was able to resolve your card-related issue and provide the level of customer service you deserved. We'll make sure your appreciation reaches him. Thank you for choosing Construction Worker Support!
Great Help
Having completed and passed the CSCS test my appreciation goes to @josephsmith for promptly and politely getting me on to the right card. Great help to close the CSCS process down for another 5 years!
October 5, 2026
Unprompted review
Reply from Construction Worker Support
Hi Pjt, thank you for your kind review. We’re delighted to hear that Joseph was able to help you promptly and professionally once you completed your CSCS test, and get you onto the right card. It’s great to know he helped you complete the process smoothly. Thank you for choosing Construction Worker Support, and we wish you all the best for the next five years.
Excellent service from Andy Williams…
Excellent service from Andy Williams atConstruction Worker Support,very helpful and quick response time. many thanks.
October 5, 2026
Unprompted review
Reply from Construction Worker Support
Hi Glyn, thank you for your lovely feedback. We’re really pleased to hear that Andy provided such helpful and efficient support, with quick responses throughout your experience. We’ll be sure to pass your kind words on to him. Thank you for choosing Construction Worker Support.
SCUM ,SCUM STAY AWAY!!!
Stay away from them, they took my money for Cscs card and blocked my phone number as no card ,so I was chaise them, they sent email for additional details as apparently my details don’t match. I called to CITB and all my details ther are correct and I can apply for CSCs instantly. Tried ring them from different number and I couldn’t get through and on second attempt from different number they blocked my other number with generic message there is problem with the application , the other number never was applied for CSCs so SCUM , SCUM
October 3, 2026
Unprompted review
Reply from Construction Worker Support
Hi Sylwester, thank you for taking the time to share your experience. We’re sorry to hear about the frustration you experienced while your application was being processed.
We have looked into your case and reviewed the circumstances around your application. We genuinely hope that our team has been able to assist you to the best of our knowledge and provide the guidance needed to move things forward.
We are also currently experiencing a technical issue affecting parts of our service and communication channels, which has unfortunately caused some disruption. Our team is actively working to resolve this and get everything back on track as quickly as possible.
We’re here to assist you, and we appreciate your patience and understanding while we work through these issues. We also value your feedback and will continue reviewing how we can make the process clearer and smoother for our customers.
My advisor Ben Morris was first class…
My advisor Ben Morris was first class helped me through the process of re- booking my test
October 2, 2026
Unprompted review
Reply from Construction Worker Support
Hi Gordon, thank you for your kind review. We’re delighted to hear that Ben provided first-class support and was able to help you through the process of rebooking your test. We’ll be sure to pass your appreciation on to him. Thank you for choosing Construction Worker Support.
This Indian scamers took my money and…
This Indian scamers took my money and didnt send me cart and didnt give my money back
I strongly recommend nobody to call them first of all they took me 65 pound wich is double amount of what the cscs card cost
Second they block my nomber and I cant call them to ask for my refund please people when you hear the Indian accent voice from this company just ignor them and never use this scammers
September 18, 2026
Unprompted review
Reply from Construction Worker Support
Hi Angel, thank you for sharing your concerns. We’re sorry to hear about your experience and understand how frustrating it can be when you’re waiting for an application or refund update.
We’d like to reassure you that Construction Worker Support is a legitimate third-party support provider for CSCS applications and CITB test bookings. Our service provides additional guidance and assistance throughout the process, and our pricing and terms are clearly outlined before purchase.
We are currently experiencing a technical issue affecting parts of our service and communication channels, and we apologise for any difficulty this may have caused when trying to contact us. Our team is actively working to get everything back on track as soon as possible.
Please be assured that we are here to assist you. We would be happy to look into your case, check the status of your application and address any outstanding concerns.
We genuinely value your feedback, and the many positive reviews we receive from customers are a testament to the level of support and assistance our team strives to provide. We hope to have the opportunity to assist you further and improve your experience.
Great customer support
Ethan was helpful and patient in helping with my application. Responding to my queries swiftly and clearly
September 17, 2026
Unprompted review
Reply from Construction Worker Support
Hi Nick, thank you for your kind feedback. We’re delighted to hear that Ethan was patient, helpful and able to respond to your queries clearly and promptly. We’ll be sure to pass your kind words on to him. Thank you for choosing Construction Worker Support, Nick.
Be wary Don’t use this company
Odd company not sure they’re real. Paid for the cscs test and card. No email confirmation of payment. Charged way more than I should have paid for the trst and the card and they never booked my test until I chased them up. now they’re not answering the phone so it looks like I lost the £65 for the cscs card even though they said to call them when the test was complete . Learned the hard way. Paid more than would have if I had gone to the official site. Do not use this company I think they are a scam. Paid £110 pound in total when I think it should have bin around £50-60 for the 2 if I had of researched a bit better. Gutted
Have received a reply on trust pilot last week to contact the company and hopefully get the cscs card I have already paid for and not received, but still having problems getting through on the number they provided. Hoping they’re going to reach out and send me my partners card before I take things further to the ombudsmen
September 30, 2026
Unprompted review
Reply from Construction Worker Support
Hi Dawn, thank you for taking the time to share your experience. We’re sorry to hear about the frustration you’ve experienced, particularly with the delay and difficulty getting through to us.
We’d also like to clarify that Construction Worker Support is a legitimate third-party support provider for CSCS applications and CITB test bookings. Our service includes additional guidance and assistance throughout the process, and our pricing is presented before purchase.
We are currently experiencing a technical issue affecting some parts of our service and communication channels, and we sincerely apologise for the inconvenience this may have caused. Our team is actively working to get everything back on track as quickly as possible.
Please be assured that we are here to assist you and would genuinely like the opportunity to look into your application, check the status of your test and card, and help resolve any outstanding concerns.
We value your feedback, and the many positive experiences shared by our customers are a testament to the level of support our team aims to provide. We hope to have the opportunity to improve your experience as well.
CON ARTISTS
Don' get scammed! They call you back before you even finish your appliction and press to pay even before you submit your qualifications.
Charged me £110 (CSCS + CITB) saying i pay VAT on top, so twice as much.
The invoice states only one position of £110 total without any fees breakdown. Pressed me to pay quickly to book the CITB test due to last available place. When I showed up for the exam there were so many free places I could take the earlier exam. Their website is down so you are not able to upload qualifications so I applied on the legit CSCS website, paid another £36 and got the cart overnight.
Apply to your payment cart provider for a dispute, you may be able to get your money back.
Edit: I have just read their generic reply. It's an insult. I doubt any of those positive reviews are genuine.
September 22, 2026
Unprompted review
Reply from Construction Worker Support
Hi Vi, thank you for sharing your experience. We’re sorry to hear that you were unhappy with the process and that you felt pressured when making your booking.
We’d like to clarify that Construction Worker Support is a legitimate third-party support provider for CSCS applications and CITB test bookings. Customers can always choose to apply directly through the official providers, while our service is designed for those who prefer additional guidance and support throughout the process. Our pricing is displayed before purchase.
We are also currently experiencing a technical issue affecting parts of our website and service, which may have contributed to some of the difficulties you experienced. Our team is working to get everything back on track as soon as possible.
We are here to assist and would be happy to review your particular case and address any outstanding concerns. We take your feedback seriously, and the positive feedback we regularly receive from customers is a testament to the support our team strives to provide.
Great support worker- big shout out to…
Great support worker- big shout out to Adam Thompson, very helpful.
September 28, 2026
Unprompted review
Reply from Construction Worker Support
Hi Sean, thank you for your lovely feedback. We’re delighted to hear that Adam was so helpful and provided the support you needed. We’ll be sure to pass your kind words on to him. Thank you for choosing Construction Worker Support.
Knowledgeable & helpful
Despite my awkwardness using apps, online downloads etc, Oscar guided me through every step even when we had a couple of hiccups, very helpful chap and quick to respond to queries, highly recommend them if your having trouble accessing sites which i was .
September 28, 2026
Unprompted review
Reply from Construction Worker Support
Hi Lynne, thank you for your wonderful review. We’re delighted to hear that Oscar was able to guide you through each step patiently, especially when you encountered a few difficulties with the apps and online downloads. We’ll be sure to pass your kind words on to him. Thank you for choosing Construction Worker Support, Lynne.
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