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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and counselors for their exceptional guidance, extensive knowledge, and supportive approach throughout the process. Many people highlight the clear, detailed instructions and the structured program, which makes the homeownership journey understandable and manageable. The customer service is frequently noted as patient and responsive, ensuring a positive and seamless user experience. However, some customers also noted that the program is detailed, can be challenging, and requires significant time and effort. Reviewers suggest that patience and commitment are essential to navigate the in-depth requirements effectively.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their helpfulness, patience, and... See more

Customer service

Customers had positive experiences with customer service, consistently reporting outstanding support and... See more

Service

People report positive experiences with service, with many expressing extreme satisfaction and gratitude for... See more

User experience

Clients share positive opinions on user experience, with many describing it as very helpful, informative, and... See more

Instructions

Customers consistently note positive experiences with instructions, highlighting that explanations are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What made my experience with NACA great was the consistent support and guidance I recieved from my counselor named Dwayne Jordan. He took the time to explain each step of the process in detail, ans... See more

Rated 5 out of 5 stars

NACA is helping me learn a lot about the home buying process. The counselors are very helpful, competent, and explain things really well for everyday people who are new to the home purchase experience... See more

Rated 5 out of 5 stars

The NACA program is so beneficial! The process can go as fast or slow as you’d want depending on your ability to gather all the required documentation and response-time to your counselor. I have one o... See more

Rated 5 out of 5 stars

My experience with NACA has been excellent. The program really helps families who want to achieve the dream of buying a home without the traditional obstacles of down payment or closing costs. My coun... See more


4.8

Excellent

TrustScore 5 out of 5

168 reviews

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4.8

All reviews

(168)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Because of the current pandemic I…

Because of the current pandemic I haven’t been able to visit the Las Vegas office but no worries! Video meetings have been scheduled and completed in a timely fashion. My counselor and I have been able to accomplish everything needed so I can successfully become a home buyer!

July 17, 2021
Unprompted review
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Rated 5 out of 5 stars

Naca is very good

Naca is very good, the local office in Las Vegas is so helpful,good customer service good guidance on for home buying. Arlene James

December 12, 2020
Unprompted review
Rated 5 out of 5 stars

Great Counselors

My NACA counselors have all been courteous, knowledgeable and thorough. They’ve accommodated us during COVID 19 and we are able to look for the home of our dreams without providing the down payment required by other private lenders. Thank you NACA!

April 12, 2020
Unprompted review
Rated 5 out of 5 stars

SO glad I found Consumer Advocates!

I lost my kitty to cancer last year after a long battle and $10k in vet bills. I have been trying to find pet insurance for my other kitty and 2 rescue kittens. I asked everywhere, but no one could give any confident recommendations and instead I heard more about horrible companies. Finally, someone recommended Consumer Advocates and the reviews I needed were right there! Consumer Advocates ratings laid-out the options so I could make a decision. Pets live longer and cancer is one of the leading causes of death. Still in mourning, but now I can rest easier knowing my companions are covered. Coverage and peace of mind. Thanks Consumer Advocates!

February 11, 2015
Unprompted review
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