Good to deal with on the phone - James Patterson did an excellent job walking me thru uploading my photo & emailing it to Contacts Direct; super patient man. Please tell him I said that! :) He also... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was worried when I clicked re-order without updating to the current prescription values that I was going to be sent the wrong contacts. I contacted customer service through email who told me that i... See more
Company replied
This company is amazing! The customer service is absolutely topnotch! The agents were kind and patient with me and resolved my issue and got my contacts to me quickly! I will NEVER use any other servi... See more
Very pleased with the experience,was able to use my insurance and it even cost less than when I used LensCrafters. I tried 4 times to order the same contacts from LensCrafters and they kicked my presc... See more
Company replied
Company details
Written by the company
Order quality contact lenses online with or without insurance benefits with ContactsDirect. Shop today and receive free shipping with any order of contact lenses.
Contact info
Luxottica Place 4000, 45040, Mason, United States
- contactsdirect.com
4.2
Great
3K reviews
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Received contacts quickly
May 3, 2026
Easy and fast
May 4, 2026
Prices are great
Prices are great, turn around time was awesome, shipped and arrived fast. I'll continue to do business with them.
May 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had a valid prescription but I wasn’t…
I had a valid prescription but I wasn’t alllowed to fill a one year prescription. It was February and my prescription expired in November.
May 5, 2026
Reply from ContactsDirect
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: CDSocialCS@ContactsDirect.com
Contacts Direct was so easy
Contacts Direct was so easy, from order to delivery!
I’ve used them for a second time and will continue to!
May 3, 2026
I've been ordering my contacts here for…
I've been ordering my contacts here for about 5 years and have always been happy. This time I was pleased again except using my insurance benefits is no longer allowed for some reason. ??
April 29, 2026
The online order process was smooth and…
The online order process was smooth and straightforward. Everything was as expected.
April 13, 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Very easy to order!
May 3, 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Great Experience!
Its UI makes it easier to purchase any product by detailing all specs and details needed as well as verifying quickly with the insurance company how much will the product cost. I will definitely purchase my next order here!
May 2, 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
It was very easy to upload my…
It was very easy to upload my prescription and get it verified. It was also very easy to sync with my insurance and the delivery was very fast.
May 4, 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
The website was very easy to navigate.
The website was very easy to navigate.
The price of contacts was competitive.
Contacts were delivered quickly.
May 4, 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Fast delivery excellent prices and…
Fast delivery excellent prices and great customer service! Thank you
April 27, 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Your customer service team is amazing!
Your customer service team is exceptional! Anytime I've had questions or a small problem, they were quick and very friendly with helping out! You have a very well run company.
May 1, 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Product hasn't been shipped
May 2, 2026
Reply from ContactsDirect
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to CDSocialCS@ContactsDirect.com.
Ran into technical issues with a…
Ran into technical issues with a discount code, but customer service was helpful
April 20, 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
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