“Even though my first package was missed during delivery, customer service resolved it immediately and sent a replacement right away. I received it before I needed it — great recovery and support!”
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The time of delivery was wonderful! When I tried to print off the receipts, I wasn’t able. As I was leaving the country, I needed them before I left. I got the darn bot😡. No help at all I finally... See more
Company replied
I had ordered wrong contact lenses (minus instead of plus). Got a full refund and was able to order the right set. (They we're not returnable) Had a similar issue on a different website and they refus... See more
Company replied
I am so grateful for Kits (contacts express) customer service. I ordered contact lenses for my daughter and unfortunately they were stolen off of my porch. This is a big expense not covered so when th... See more
Company replied
Company details
Information provided by various external sources
Buy Contact Lenses in Canada -- shipped from Canada at the best Canadian price. Buy discount contacts online in Canada that are the same as you get from your doctor, at a much lower price.
Contact info
United States
- contactsexpress.ca
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Contact express always impresses me
Contact express always impresses me. They ship quickly, never have wrong shipments and always get a nice gift!
October 13, 2025
Reply from Contacts Express
Thank you so much for the 5-star review! We’re thrilled to hear you had a great experience with KITS. We really appreciate your support!
Advertisement
Trustworthy, Canadian Company — Great Service, Fast Shipping!
I was hesitant about ordering from Contacts Express at first, but after seeing positive reviews across different websites, I decided to try them out. My contacts arrived in just a couple of days, and when I ran into a small issue, their Customer Service team was easy to reach, friendly, and very helpful. They sorted everything out right away. Great experience, highly recommend!
November 18, 2025
Unprompted review
Reply from Contacts Express
Thank you so much for the 5-star review! We’re thrilled to hear you had a great experience with KITS. We really appreciate your support!
Always a happy customer!!
I have been pleasantly surprised by my most recent order with contact express. I find that the prescription is done so well that I am able to see more clearly using my Contacts, than with my glasses. I continue to be impressed by the high-quality of contact lens that I receive every time I order from Contacts express.
October 11, 2025
Reply from Contacts Express
Thank you for taking the time to leave us a review! We’re so happy to hear you had a positive experience with KITS. We truly appreciate it! 😊
Did not refund me for lost package but…
Did not refund me for lost package but the customer service rep forced a replacement. What will i do with it since i did not get it on time. Worst customer service.
November 12, 2025
Unprompted review
Reply from Contacts Express
We’re sorry this experience fell short of expectations. We’d like to take a closer look and see what happened. Please send us your order number or the email address associated with the order so we can review the details and follow up appropriately.
Reply from Contacts Express
Thank you for taking the time to leave us a review! We’re so happy to hear you had a positive experience with KITS. We truly appreciate it! 😊
Advertisement
Reply from Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
Fast and easy
October 8, 2025
Reply from Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
Reply from Contacts Express
Thank you for your wonderful review! We’re delighted to hear everything went smoothly and that you’re happy with your experience. It means a lot to our team!
The time of delivery was wonderful BUT
The time of delivery was wonderful! When I tried to print off the receipts, I wasn’t able. As I was leaving the country, I needed them before I left. I got the darn bot😡. No help at all I finally got in touch with the office and got the receipts the day before I left. That was not a good thing.
October 3, 2025
Reply from Contacts Express
We’re glad to hear the delivery was quick, and we’re sorry getting your receipts was more difficult than it should have been. We understand how stressful that was with your trip approaching, especially when the automated support was not able to provide what you needed. We’re glad our team was ultimately able to get the receipts to you before you left, and we appreciate your feedback about the support experience.
Advertisement
Reply from Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
Contacts delivered on time as expected
September 27, 2025
Reply from Contacts Express
Thank you for your wonderful review! We’re delighted to hear everything went smoothly and that you’re happy with your experience. It means a lot to our team!
Reply from Contacts Express
Thank you for your wonderful review! We’re delighted to hear everything went smoothly and that you’re happy with your experience. It means a lot to our team!
No communication
I was quite content with the ease of placing the order. Very smooth process. However it was the waiting. Almost 2 weeks passed before I heard any news or updates. I ended up contacting them to find out what was going on as this was very unusual, at least for me. I had never experienced delays this late before. Yes I realize my contact lens prescription is a special order but there was no communication whatsoever. When I finally contacted them, I was told that the company had a back order of my brand of contacts and that it should arrive at the end of the month. Enter in the factory of the actual delivery to me would be longer. I was not happy. I needed my contacts. If I had known of the delay beforehand, I would not have placed my order. But imagine my surprise when I asked to cancel my order that my order was shipped. I received them the next day. The contacts are fine. It's the lack of communication and the delay that I didn't like
October 18, 2025
Reply from Contacts Express
We’re glad the ordering process was smooth and that the contacts ultimately arrived and worked well. We’re sorry, however, that you were left without updates for so long. We understand how frustrating it was to be told the lenses were backordered, only to then learn the order had already shipped when you asked to cancel. Clearer communication throughout the delay would have made a significant difference, and we appreciate you sharing that feedback.
Advertisement
Price was the most competitive
Price was the most competitive. Check out was simple and contact lenses were exactly as advertised and arrived within 2 business days! Highly recommend.
September 24, 2025
Reply from Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
Trusted Shop
I was a little worried it might be a fake shop.
Especially since the shipment tracking didn't work at all.
The item (sunglasses) actually arrived. It even took only a few days to get from Canada to Germany.
Trusted Shop.
October 16, 2025
Reply from Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
Reply from Contacts Express
Thank you for taking the time to leave us a review! We’re so happy to hear you had a positive experience with KITS. We truly appreciate it! 😊
Reply from Contacts Express
Thank you for taking the time to leave us a review! We’re so happy to hear you had a positive experience with KITS. We truly appreciate it! 😊
Advertisement
I never received my order
I never received my order. I tried to contact. I was in able to speak to anyone
October 13, 2025
Reply from Contacts Express
We’re sorry you did not receive your order and had difficulty reaching someone for help. We understand how frustrating it is to be left without your package or a clear response. We appreciate your feedback and regret that the support experience added to the frustration.
Reply from Contacts Express
Thank you for taking the time to leave us a review! We’re so happy to hear you had a positive experience with KITS. We truly appreciate it! 😊
great service
October 10, 2025
Reply from Contacts Express
Thanks so much for the kind words and 5 stars! ⭐ We’re so happy you’re loving your KITS experience. We appreciate you choosing us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.