I was sent the wrong product and no one…
I was sent the wrong product and no one would help me with returning it.
Reply from Conti Borbone
Good morning, Ms. Kallman, I'm sorry to see this negative review about us when the error wasn't ours. In the email we received, you didn't express a desire to return the product; it simply stated that the product didn't arrive personalized.
So, I took the time to explain the correct procedure for receiving the customization for your order.
I also emailed you before shipping the photo album to make sure it wasn't personalized, but I didn't receive a response.
If you'd like a print on your album, you can send me the album in question and we'll add the print. Otherwise, you can still return the album and we'll refund your purchase.
Good morning Mrs. Kallman, I'm sorry for the inconvenience but unfortunately there was an error on your part in executing the order.
Your order:
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Order with customization:
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When ordering, under the customization you need to save with the appropriate button:
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At checkout, there is an order summary where you can check if everything is correct:
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Also, to be fair, when I see that a custom order has been placed, I send a security email to ensure someone hasn't forgotten to save, as in your case.
I'm attaching the email to which I haven't received a reply:
Good morning, Mrs. Mary Gray Kallmann, Your photo album order is almost ready. I noticed that you haven’t selected any engravings for the spine of your album—is that correct? If so, I’ll finalize the order and ship it to you.
Best regards,
Angelo Marchesi
I'm sorry for what happened, but I do everything I can to ensure our customers are always happy with our work.
Best regards
Angelo Marchesi
