We clearly state on our site that Convergial™ is not an agency or a freelancer that works for hire. Convergial™ is a website builder company where we sell website solution developed by us through a monthly subscription plan. As such, when someone purchases a monthly subscription plan of our website solution, they become our customer, not clients.
Before a customer purchases a monthly subscription plan of our website solution, we give them a demo showing exactly the website that they are going to get. The customer, Selena Yates was shown the website she got before she purchased a monthly subscription plan of our website solution. Upon checking our record, we see that the customer, Selena Yates was happy with the website that we built for her when she purchased a monthly subscription plan of our website solution two months ago.
As a part of our website solution, we take care of the website we build for our customers to provide our customers a hassle-free experience of our web technology products and their associated services. Anytime a customer needs something changed, updated, or added to their website, they just need to tell us about what they need to add or change, and we do it for them. Before the customer Selena Yates purchased a monthly subscription of our website solution, we clearly communicated to the customer Selena Yates that she needs to contact us and tell us what she wants anytime she wants something changed or added to the website we built for her.
Our records show that the customer Selena Yates sent us an email with text contents of an affiliate article followed by affiliate product numbers of the affiliate products she wants to add to her article on May 1, 2023. She did not tell us that she wanted the products to show up in a certain way at that time.
How affiliate advertisements of affiliate products will show up on an affiliate site is dictated by the Affiliate Program Provider, not us. As such, we added the text contents and affiliate products according to what is allowed by the Affiliate Program Provider of Selena Yates using the best industry practices of inserting affiliate links and products. On May 7, we sent her a preview of how the article page look, and we also clearly communicated to Selena Yates about the rules and restrictions of her Affiliate Program Provider and its effects on how the affiliate products would show up on her article page. We clearly told her that Affiliate Product Advertisements are directly generated from her Affiliate Program Provider and they will show up how her Affiliate Program Provider wants, not how we or anybody else wants.
Instead of telling us what needs to be changed, the customer Selena Yates just went into the website console that we provided to her for the website we built for her and she made sure to delete the whole article page permanently before contacting us. She then contacted us to just complain about us without first telling what she didn’t like and wanted to be changed on that article page. She also wanted to cancel her subscription of our website solution. As such, we promptly canceled her subscription of our website solution.
Upon further inspecting the issue from our internal log and communicating with the customer, we see that the issue is not in the article page as affiliate advertisements are directly generated from her Affiliate Program Provider, not us. The issue is rather with her understanding of how a website works and how the affiliate program of her affiliate program provider works. For example, a part of sentence will become bold when an affiliate link is inserted into the sentence which this customer does not understand. When the customer Selena Yates didn’t like the affiliate links inserted into the words of her article, she could have simply told us to remove them instead of doing what she did.
