conversion.design Reviews 

33
•
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I’ve bought a lot of digital products over the years, and my experience has generally been great—clear product descriptions, no hidden requirements, and fair refund policies when things didn’t work ou... See more

Company replied

Rated 1 out of 5 stars

I purchased the product, but its quality is so poor that it could have been created after just two hours of browsing. The money-back guarantee is not honored, and the "consultant" gentleman doesn't re... See more

Company replied

Rated 5 out of 5 stars

I loved it so much I bought the Audit! The checklist is amazingly detailed and helpful. I decided the best way for me to quickly implement what I needed was to pay for an audit of a specific landing p... See more

Company replied

Rated 1 out of 5 stars

Totally useless piece of home prepared excel document. It is a scam and also there are no refund refund policy but only non valued replies via email. DO NOT waste your money for this because if you ha... See more

Company replied


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2.7

Poor

TrustScore 2.5 out of 5

33 reviews

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2.7

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(33)

1 review in the last 12 months

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Rated 1 out of 5 stars

40% Conversion drop - Paid $1750

I paid for the 2.5k USD conversion audit. And I got a good discount of 750 USD.

Things started fine, but Jaka forgot to include feedback on some of the most important parts of my website. Additionally, I had some clarification questions on the points he gave me. Not much, thread could get as long as 2 back and forths. As a result of this, he already moved fairly quickly towards "end of scope" arguments, which didn't feel nice. Especially because he took really long to respond, which delayed our audit by another 2 weeks.

Eventually after I implemented everything, I saw a drop of 40% in conversion on my most important KPI on my branded traffic. When I emailed Jaka, no response. I realized he wouldn't want to help, so I asked for the refund which he promised according to his website. 4 times. Zero response. He never got back to help. Nothing.

I don't care if things go wrong. But literally ignoring after the results of the audit show a 40% drop. And not providing a refund when a refund is widely promised across the website, is just highly unethical to me.

I would never work with this person ever again in my life. But at least he taught me it's possible to take high ticket sales without featuring trustpilot across your website.

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Outdated checklists, refused to provide a refund. This Jaka Smid doesn't really exist - just AI generated avatar. Avoid at all costs. You can get much better CRO advice just by using GPT.

May 28, 2025
Unprompted review
Rated 1 out of 5 stars

I want a refund.

I bought the product based on the description, but it really didn't live up to expectations. It's not what was advertised, as it doesn't explain how to improve; it's just a simple checklist. I want a refund.

April 26, 2025
Unprompted review
conversion.design logo

Reply from conversion.design

Hi Pablo,

Thank you for your feedback — I completely understand where you're coming from.

Just to clarify, the product is indeed presented as a checklist throughout the website, but I absolutely respect that it might not have met your personal expectations. No hard feelings at all — I'm more than happy to issue you a full refund.

Please just send me a quick email at jaka.smid (at) conversion.design, and I'll take care of it promptly.

Wishing you all the best,
Jaka

Rated 5 out of 5 stars

I must note that this is a very honest…

I must note that this is a very honest and professional seller. During the cooperation, I encountered a minor problem, which was resolved immediately and to my full satisfaction. As an experienced UX designer and developer of conversion e-shops, I can confirm that the offered product of design e-shop templates contains all the key elements that every quality e-shop should have. For those who are not sure what a product page should look like and what it should contain for maximum conversions, I highly recommend his design examples as inspiration as well as his checklist. A boxed solution such as Shopify or Upgates unfortunately, lacks a number of important features and design elements in its basic version. This can help you

April 5, 2025
Unprompted review
Rated 1 out of 5 stars

do not buy from him

I purchased the product, but its quality is so poor that it could have been created after just two hours of browsing. The money-back guarantee is not honored, and the "consultant" gentleman doesn't respond. He took my money—no one should buy this. PayPal is already working on getting my money back.

April 3, 2025
Unprompted review
conversion.design logo

Reply from conversion.design

I'm truly sorry to hear you had such a disappointing experience — that was never my intention.

First, I want to assure you (and everyone reading) that we always honor our money-back guarantee, as clearly stated on our website. If you haven't received a response yet, I sincerely apologize — it's possible your email got missed or filtered, which is entirely my responsibility.

Please send me a direct email at jaka.smid (at) conversion.design, and I will personally make sure you receive your full refund without any further delay.

I genuinely appreciate your feedback — even when it's critical — as it helps me improve. Thank you for giving me the opportunity to make this right.

Wishing you all the best,
Jaka Šmid

Rated 1 out of 5 stars

Unclear requirements, no refund

I’ve bought a lot of digital products over the years, and my experience has generally been great—clear product descriptions, no hidden requirements, and fair refund policies when things didn’t work out. Unfortunately, this one was different. Nowhere on the website did it say that you need Figma’s pro version to actually use the Facebook ad template properly. I only found out after purchasing, which made the whole thing useless to me. When I reached out for a refund, they refused—something I’ve seen others complain about as well. It feels misleading and dishonest. If you don’t already have Figma Pro, don’t waste your money.

February 21, 2025
Unprompted review
conversion.design logo

Reply from conversion.design

Hi Andrea,

I'm truly sorry to hear about your experience. I completely understand how frustrating it must have been to feel misled. I want to clarify that you don’t need Figma Pro to use the template. You can simply duplicate the file into your Figma workspace and edit it freely—no paid plan required.

I appreciate your feedback, and I’ll make sure this is communicated more clearly on the product page to avoid any confusion in the future. If you’re still having trouble accessing or using the template, I’d be more than happy to guide you through the process. Just let me know how I can help.

Best,

Rated 5 out of 5 stars

Great tool for CRO

I love the checklist and I think it's a great value for the money. There are several tabs at the bottom of the spreadsheet with correlating pages to review. I like how the items are scored based on the potential impact on conversion. Great tool to use for CRO clients.

December 4, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM !

anyone bought this excel document can you put it link to see if a bad or good resource

December 3, 2024
Unprompted review
conversion.design logo

Reply from conversion.design

Thank you for your feedback. If I understand correctly, you haven’t purchased my checklist but still left a one-star rating. I kindly ask that reviews be based on actual experience to provide fair and accurate insights for others.

Additionally, sharing the checklist without permission would violate copyright laws, as it is my intellectual property. If you have any specific concerns or questions, I’d be happy to address them.

Thank you for understanding,

Rated 1 out of 5 stars

I want my money back

I want my money back, not worth it- Examples are really poor!

December 2, 2024
Unprompted review
conversion.design logo

Reply from conversion.design

Hi, Pablo!
Thank you for sharing your feedback. I’m truly sorry to hear that you didn’t find value in the checklist. While it has been loved by more than 20,000 users, who’ve found it incredibly helpful for optimizing their businesses, I completely understand that not every product will resonate with everyone.

Your satisfaction is my top priority, so I’ve gone ahead and processed your refund. I also want you to know that I’ll be working to improve the examples provided in the checklist to make it even more valuable for future users.

If you ever decide to give it another try or need assistance with anything else, please don’t hesitate to reach out. Wishing you all the best in your journey!

Warm regards,
Jaka

Rated 1 out of 5 stars

It's a scam, don't buy this product.

Don't give any refunds, no relevant screenshots for the checklist it's just not a finished/full product you will get. The website is great and the offer seems great, but the product doesn't meet the expectations of the product. So slow with responding e-mails. I think he is just using a bot or ai to answer e-mails. I summarized the points and asked for a refund.

Here is the response you will get: " I truly understand your concern, and I’m sorry to hear that you’re not completely satisfied. However, I want to clarify that our policy does not include a money-back guarantee unless there is evidence that you’ve invested time in reading AND implementing our checkpoints.

Given the nature of digital products, once purchased, you receive lifetime access. This means that if we were to issue a refund, you would still retain access to the product, which would be unfair. Additionally, honouring your request for a refund would be unfair to others who have respected our money-back policy."

October 6, 2024
Unprompted review
conversion.design logo

Reply from conversion.design

Hi Roald,

Thank you for sharing your feedback and for being transparent about your experience. I’m genuinely sorry to hear that the product did not meet your expectations, and I understand how this must have been frustrating for you.

The checklist is indeed a completed product, and while the majority of our users find it valuable, I acknowledge that it may not align with everyone’s needs. I’m a solo entrepreneur managing this business and my family commitments, which sometimes affects my response time.

Regarding the refund policy, I made the decision to implement a results-based guarantee due to past instances where the system was misused. This policy is outlined on our sales page, and it requires evidence of implementation for a refund. I fully believe in the value of my product, as it has had a positive impact on many users’ businesses, and that’s why I stand by this approach.
However, I want to make things right. I see that you received some additional digital products as part of your purchase, and I’m open to discussing further steps to address your concerns. If you’re willing, I’d appreciate the opportunity to connect and find a solution that meets your needs. Please feel free to reach out to me directly via email.

Thank you again for your feedback. It helps me grow and improve my offerings.
Best regards,
JAKA

Rated 5 out of 5 stars

Bought the ecommerce CRO checklist

Bought the ecommerce CRO checklist. Really helpful and insightful. The list gave a full checklist that helped me to audit my ecom store and now i have a tasklist to start improving it step-by-step.

October 3, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM !! They DO NOT give any refunds!!

Totally useless piece of home prepared excel document. It is a scam and also there are no refund refund policy but only non valued replies via email. DO NOT waste your money for this because if you happen to waste it you will never be refunded as it is Claimed on their website. I hope legal authorities take this review into consideration and have legal investigation on this person.

October 2, 2024
Unprompted review
conversion.design logo

Reply from conversion.design

Hey Eminağa,

Thanks for sharing your thoughts, and I’m really sorry that the product didn’t work out for you. I totally understand how that can be disappointing, and I want to help.

The E-commerce checklist is meant to be a helpful tool, and while many people find it valuable, I get that it might not be for everyone. As for the refund policy, it’s designed to make sure people are using the product before requesting a refund, and that’s why I ask for some proof of use. This helps keep things fair for everyone.

I really appreciate you bringing this up, and I’d love to find a way to make things right for you. If you’d be open to it, please reach out to me by email, and I’ll make sure to respond quickly.

Thanks again for your feedback.

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