Conveyancing Expert Limited Reviews 321

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, professionalism, and helpfulness, often highlighting specific individuals who made their experience smooth and stress-free. Many people found the service excellent, appreciating clear explanations, regular updates, and the ability to speak directly with their solicitor. However, some people were dissatisfied with communication, noting difficulties in reaching the company by phone or email, and experiencing slow response times. A few other people also felt that there was no single point of contact and that their calls were not returned, leading to feelings of being ignored or lost in the process.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the team for being helpful,... See more

Service

Users describe positive interactions with service. Many reviewers praise the professionalism, efficiency, and... See more

Response time

Consumers find response times to be ambiguous. While some customers praise quick replies, clear... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the helpfulness,... See more

Customer communications

Clients share negative opinions on contact. Many reviewers report significant difficulties reaching the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both our sale and purchase were conveyanced by Team 7. We can't thank Nicola Lake and her team enough. Nicola guiding us through the whole process so efficiently and professionally. Nicola and her tea... See more

Rated 5 out of 5 stars

First-time buyer here and I was totally clueless. Conveyancing Expert were absolutely brilliant from day one. Rebecca and Zanthe handled everything – quick replies, explained every step in plain En... See more

Rated 5 out of 5 stars

We used Conveyancing Expert to deal with the sale of our late Mum's flat as executors of her estate. The sale was complicated by the simultaneous extension of the lease. However, Beccy and Laura took... See more

Rated 5 out of 5 stars

The service we received was great. We bought and sold a property and didn't have much idea what we were doing after living in the same house for 30 years. Sanduni was fantastic at navigating us throug... See more


Company details

  1. Conveyancer

Written by the company

Experts in Residential and Commercial Conveyancing. No completion no fee. No hidden fees. Special fixed legal fees. Special price beat guarantee on valid like for like estimates. Extremely Experienced With New builds and Repossessions.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

321 reviews

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Replied to 10% of negative reviews

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Rated 5 out of 5 stars

Team 4 were very professional in…

Team 4 were very professional in dealing with our recent house purchase. Attentive and everything dealt with efficiently and the whole process was made simple and straight forward. Nothing too much trouble. Thank you Helen Martin for overseeing the process.

March 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Very pleased with the service I…

Very pleased with the service I received from our case handler Ms Nazmoon Hoque in dealing with our purchase. She is very communicative, professional and honest, someone who really knows how to do a great job. She managed to complete our purchase within the deadlines I had, thereby saving us a lot of money. I was also happy with the service and support we received from Ms llke Sturman during the whole process of our property purchase. I would highly recommend.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

House Sale

Thank you so much Shelby for your help and expertise during what should be a very stressful time.
Your professionalism and helpfulness made the whole experience smooth and effortless. I would have no hesitation in recommending you to friends and family
Once again thank you

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Our experience with this company was great, our house sale took ages, there was always someone to answer any issues,easy to contact. I would recommend them .

December 17, 2024
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Rated 1 out of 5 stars

Stressful and difficult

Dealing with Conveyancing Expert has been awful, with the notable exception of Bethany Lawton, who was excellent - unfortunately, my only contact with Bethany was on the day of completion. I cannot recommend this company.

Numerous mistakes were made throughout the whole process, for example:

I was given incorrect information regarding the documents required during the onboarding process. As an example, I asked if my marriage certificate would be required, as my father's will was made before my marriage. I was told that it was not needed, then it was requested later in the process. This caused additional expense and inconvenience. When I subsequently raised this, I was advised that the Onboarding Team was new and inexperienced.

When the contract was initially sent through, it was incorrect. I had to flag the error to the person dealing with the case.

I was advised that the house was held as Joint Tenants when I had previously provided evidence that it was actually held as Tenants in Common.

I was asked to submit the same documents more than once - again, more expense and more inconvenience. When I spoke to a different person due to my solicitor's emergency leave, I was advised that different people saved documents on the system in different ways, so sometimes it was difficult to find those documents.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Sale of Property

I was selling my father's property and found the service to be efficient and straight forward. Any emails were answered quickly and all information was clear and straight forward. Thank you to Helen and her team. Would definitely use them again.

January 18, 2025
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Rated 5 out of 5 stars

Highly recommend

I had a good experience with this company: they replied timely, chased queries without being prompted and provided clear and concise updates.
They answered many queries that I had throughout the duration of the process.
Harley, Sophie and Rebecca were professional and friendly.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Chris M-G. The process was great when I had…

The process was great when I had queries along the way, Rebecca was great with answering everything and keeping me updated along the way. Had a few issues from the other side with hold ups. Rebecca done everything she could by pushing them. And finally exchanged and completed which was a smooth and quick process on the day.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

I would highly recommend using…

I would highly recommend using Conveyancing Expert as I recently used their service to facilitate the sale of my property. Both Bethany and James were extremely exceptional in ensuring I was informed on each stage of the process. Although the sale was protracted due to various circumstances, it eventually concluded positively.
Thank you to both Solicitors.
Eddman

December 17, 2024
Unprompted review
Rated 4 out of 5 stars

Unwelcoming welcome to Fantastic finish

When we were first working with the conveyancing expert welcoming team we were very worried. The welcoming team were anything but and refused to talk to me as I was a women and therefore obviously my partner knew more (he didn’t).

Once we were handed to Rebecca Rea however we knew we were in safe hands. We never waited more than 48 hours for a response, most of the time with responses within 3 hours! Our seller really messed us around but Rebecca was so reassuring throughout the process and was always happy to answer the questions we had as first time buyers! She kept us informed every step of the way and we couldn’t thank her enough!

If you can get past the unwelcoming welcome team this solicitors is great!

December 12, 2024
Unprompted review
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Rated 5 out of 5 stars

I would definitely recommend…

I would definitely recommend Conveyancing Expert … Hayley was so helpful and communication with her during the transaction was always clear and professional. The whole team I have dealt with throughout the process (IIke and Jenna) were first class. Thankyou Hayley and your team.

December 7, 2024
Unprompted review
Rated 4 out of 5 stars

Nicola Lake

Nicola was our conveyancer and is really lovely. Initially I felt progress seemed quite slow and I got frustrated with communication, however I think this is because they have a LOT of work on, and I was getting a lot of pressure from either side of the chain. I can’t fault Nicola in her professionalism, and also the speed she managed to wrap up the transaction at the very end. Ours wasn’t easy I don’t think, as we were a new build house with an estate management company and it was difficult to source a lot of documentation, something a lot of people on our estate have had to contend with. Thanks to Nicola we have actually managed to be the first house to complete on our estate for a while! Our buyers solicitor was picky but I really appreciate how Nicola was able to use her experience and expertise for our own purchase and deal with the buyers solicitor too. Also a special mention to Kouthar who I must have rang about 573 times in the last few weeks, who was always so helpful and patient and was also very good at her job.

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Special thanks to Hayley

Hayley has recently helped my purchase my first house. She has been great from the start, responding promptly and efficiently to any additional queries I’ve had and has advised and helped to resolve things. Even during periods of annual leave, she has assured that my emails have been picked up promptly by colleagues and it has kept me feeling informed and in the loop. I would have no hesitation in using Hayley again! Thank you for all your hard work 🙂

November 21, 2024
Unprompted review
Rated 3 out of 5 stars

I had a great start with the firm

I had a great start with the firm, but, throughout the entire Conveyancing process turned out to be difficult to get hold of the solicitor allocated to my case. The process itself was a very painful one. Later after the completion the seller and I meet and I found out that my solicitor kept asking the seller for stuff that weren't applicable to the property and telling his solicitor that it was the buyer wanting that info, info which i was never made aware. Towards the end of the buying process my solicitor apparently was sick and my case was taken care by her deputy, Zarqa which seemed to know what she was doing and was involved in getting the buying process across the line. However, I wouldn't recommend this firm to my friend or family.

October 11, 2024
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Rated 5 out of 5 stars

Excellent service

Great service,very friendly and helpful. Costumers service excellent very easy to get in touch.All done in the time frames and with no faults.
Excellent overall

November 8, 2024
Unprompted review
Rated 1 out of 5 stars

Very poor service and dont bother to reply or answer the phone.

Stay away from this company at any cost. They are just incompetent. :They had been recommended by our agent to the vendor. I recently purchased the property and my seller was completely fedup using them very poor and slow for buying the property or selling . They hardly pick up the phone call and dont bother to get by to you quickly via email too. I was thinking to pull out of the deal many times but then I realised its not the sellers fault. |The seller was genuine but unfortunately they had been recommended by an agent to this firm.

My trasaction took 6 months and they kept things pending until the last day of my mortgage offers expire.

I would suggest anyone not to go with any conveyancer which your agents want to recommend you. Its better to have your own after research privately. As agents get the commision from them and they dont bother to maintain standard .

My vendor was

November 1, 2024
Unprompted review

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