Non receipt of order
Placed & paid for an order on 14th March but have received nothing in the post! I have emailed to contact the seller but have heard nothing.
March 14, 2025
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Company details
Written by the company
Lovingly prepared baking mix jars and pouches. With easy to follow instructions, we guarantee you'll love the results!
Contact info
Chevening Road, TN13 2SA, Chipstead, United Kingdom
- hello@cookietastic.co.uk
- cookietastic.co.uk
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Disappointing
I placed an order for my son's birthday present in plenty of time. His birthday came and went a week later however I had received a customer satisfaction survey email but no order.
I then emailed customer care at Cookietastic asking for an eta on the order. The next correspondence I received from Cookietastic was from a no-reply mail box saying my order was cancelled. Reason given? The buisiness owners were away on a break and the webiste should not have been taking orders. Refund given. How disappointing. Don't think I'll bother next time.
March 16, 2024
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