Cooksmill Reviews 

I have been looking for a particular pie dish but everywhere was so expensive, The I stumbled on Cooksmill and as I was looking at their website I found exactly what I wanted for just over £2.00 each I ordered 6 and opted for click and collect at the Salford store which is only about 7 miles from my house, I collected them the next day, when I arrived at the store I was amazed at how much stock they carried, If anyone is looking for anything to do with cooking this is the place to go. When I was there I didn’t have much time to look fully around but I will be going again soon and this time I’m having a couple of hours, just thought the main door were the chefs knives section which is huge hundreds if not thousands of knives for every occasion and that was just one section.

I placed an order with Cooksmill on 13/03/26, and even after 10 days, I still haven’t received my items. I contacted customer service to get an update, but unfortunately, the experience was very disappointing. The lady I spoke to was quite rude and unhelpful, and I’m still left without any clear information on when my order will arrive.

Overall, this has been a very frustrating experience. I would strongly advise others to avoid this place due to the poor service and lack of communication.

WELL I FOUND EXACTLY WHAT I WAS LOOKING FOR ON THIS SITE, BUT AS SOON AS I PUT IT IN THE BASKET, CHECKED OUT AND APPROVED THE PAYMENT VIA THE BANKING APP. THE ORDER DISINTEGRATED, DISAPPEARED. I WILL NOW HAVE THE HASSLE OF CHASING MY BANK TO ENSURE THE PAYMENT IS'NT TAKEN OUT.
AS I NEVER RECEIVED ORDER CONFIRMATION.

Absolute joke, ordered an item was sent something different to what's pictured, They did this last year, sent them an email as soon as arrived, Reply I got was send them back AT MY EXPENSE & could possibly get my refund hit by 30% for restocking fee, pictures sent in email of what was ordered & what was sent completely ignored the pictures, No apology for THEIR mistake, I don't spend a fortune with Cooksmill but I expect to recieve what I ordered, Shame I can't post pictures here

Took 2 weeks to get order out and delivered. Wonder what their sla is on delivery? But wouldnt accept my return as its outside their return window.

I ordered 13 Beaufort food storage containers from Cooksmill and although most were fine, several deteriorated extremely quickly after minimal use. The packaging labels were still on them and looked like new - that's how little use they had. I asked Cooksmill if, given the fact this had been quite a large order, they would consider replacing two of the worst ones. They could not have been less interested and their customer services were short, curt and dismissive. When I emailed to ask them to re-consider, they didn't even bother replying. Very poor, both in product and and response. Wouldn't order from them ever again.

Fantastic products, great quality and very helpful with next day shipping. So pleased with the service and items.

I recently ordered a set of plates from this company, of which one arrived broken. It has been quickly replaced and I must say I am now extremely happy with the purchase. The plates are of very good quality, and aesthetically pleasing.
The experience has been a very positive one with the help of the staff who acted promptly, efficiently, courteously and professionally.
Thank you
M Phipps

Excellent service. Speedy delivery of remarkably well packed products. Mine were GLASS and arrived in perfect condition. Tracking notifications all the way. Highly recommend.

Thank you so much for the beautiful plates. Everything arrived quickly and in a well-protected package. Definitely recommend 👍
Thank you again.

Dreadful delays in emails being answered.
Wrote to them on 11th December attaching initial invoice showing quantities, and item codes, asking when we could expect the rest of our order as we were missing the glass mason jugs.

Unaware of receiving any calls to advise us of the reason for the delay, 11 days later we receive a reply asking for the quantity and product codes of the missing items.

Called and explained that the invoice I attached made clear the product codes and quantities of the missing glass mason jugs. For some reason, I now have to wait for an investigation to take place before we even reach the point of arranging delivery of the missing items.

My items were delayed and I rang customer service expecting the usual desultory response. Instead, Jillian took personal ownership of the problem and saw to it that they were delivered next day. Delays can happen, especially just before Xmas - but what makes the difference is if a company ensures the problem is dealt with. I’m pleased to say that this company, thanks to their very helpful team member Jillian, did just that. Meanwhile the goods themselves seem great, and they were well priced. I’m happy!

Purchased a lovely set of steak knives and forks.
Great service and communication in quickly and efficiently resolving a minor query with my order from Nicole at Cooksmill. Great product and value. Highly recommend.

So helpful. I called to check leadtime for an item and customer service offerered to go down to the warehouse with my order number and arrange to get it sorted for next day delivery in order to have a cake baked on time.
Excellent - whomever it was (maybe Nicole) should be offered a pay rise and probably be promoted !

100% good company to deal with. Spot on in every way. And a good choice of courier in APC.

VERY VERY SLOW to send your order.
Took them A WEEK to pick 5 items they listed as in stock. Their customer service system does not work. Its constantly offline!
They ignored my request for a refund after 3 days as my order was clearly not going to arrive in time which they also ignored, and only shipped my items a week after ordering after I filed for a refund with the payment provider.
Now I have a box full of items which arrived 4 days AFTER my event.
AVOID unless you have weeks to wait for items!

Perfect speedy process from placing the order to delivery.

Dinner plates we ordered were poor quality as they showed the circle on the plate face from manufacturing, said even though they had this it was in their opinion still acceptable. I was then sent the returns policy but it would be at my expense.

Ordered four items, The order was wrong on arrival but the delivery note and Invoice was correct. Contacted customer service, they got back to me really quick and are sending out the missing item

Placed an order for two large baskets which came very quickly. One of the baskets handle was broke upon arrival but with a quick email along with photos of the issue they sent me out a replacement within days. Extremely happy with how they resolved the problem so quickly. Would 100% recommend them.