Cookson First Aid Reviews 298

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent teaching methods, describing them as knowledgeable, engaging, and approachable. People found the user experience to be highly informative and practical, with many appreciating the hands-on practice and clear instructions provided. Reviewers frequently highlight the quality of the service, noting that the training sessions were well-structured, easy to understand, and left them feeling more confident. Many also expressed gratitude for the free training courses offered, emphasizing their value and positive impact.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the trainers for being... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers found sessions to be very... See more

Service

Customers had positive experiences with service, praising the free, informative, and engaging training... See more

Instructions

Reviewers highlight positive aspects of instructions. Customers consistently praise the clear, informative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BASIC LIFE SKILLS Big thanks to Richie Watts not only delivering the course in a very professional and easy to understand way but also making the course fun and relaxed for the volunteers. Tha... See more

Company replied

Rated 5 out of 5 stars

Students recently took part in a Restart a Heart session including other life saving skills. Richie Watts made the session really engaging from start to finish. He explained everything clearly and stu... See more

Company replied

Rated 5 out of 5 stars

Thank you, Richie. Our Cadet unit at Burnley Pennine were impressed with the Mental Health First Aid training. Your friendly, approachable manner, helped them relax and you engaged them all. It was a... See more

Company replied

Rated 5 out of 5 stars

I have been on lots of First Aid training throughout my career, but I have never really enjoyed them or retained what I had supposedly had learnt. However, the training delivered by Matt was excellen... See more

Company replied


Company details

  1. Emergency Training

Written by the company

Cookson First Aid is on a mission to save lives. We offer FREE first aid training to communities, and accredited training for businesses and schools. We offer a range of accredited training courses, such as Emergency First at Work. In using Cookson First Aid as your first aid training supplier, you will help to build a sustainable free first aid training offer across the UK. All of the income generated from our accredited and corporate training is directly invested into our free first aid programme. Call us on 0330 043 5334 or email hello@cooksonfirstaid.org to discuss your training needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

298 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding First Aid workshop!!

We recently had a first aid workshop delivered by Jess from Cookson First Aid and she was absolutely amazing. I had informed Jess beforehand that our learners are a low-level group, and she accommodated and adjusted the session to suit their needs so well. She was patient, engaging, supportive and made the workshop easy for all learners to understand and enjoy.The students responded really positively to her teaching style and gained so much confidence from the session. Honestly could not fault the delivery at all. I’m already contacting Jess to re-book her for my other groups because of how successful the session was!!

May 6, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Informative and engaging

Matt was very clear and gave great instructions. He massively put people at ease and the session was very interactive and engaging. No notes for improvement, brilliant value for money.

April 21, 2026
Unprompted review
Cookson First Aid logo

Reply from Cookson First Aid

Hi Grace,
Thanks so much for your kind words. We hope to work with you again soon.

Rated 5 out of 5 stars

We had a fantastic experience with…

We had a fantastic experience with Cookson First Aid delivering mental health first aid training to our customers at Canopi. Charities from across our shared workspace came together to understand the fundamentals of supporting mental health, and the session was both practical and insightful.
The trainer, Matthew Donnelly, was very engaging and delivered the training in an authentic way, creating a safe and open environment for discussion while keeping the content clear and accessible.

April 21, 2026
Unprompted review
Cookson First Aid logo

Reply from Cookson First Aid

Thank you so much for your kind words and for choosing Cookson First Aid to deliver your Mental Health First Aid training.

It’s fantastic to hear that the session at Canopi brought charities together and provided a practical, insightful experience. Creating a safe and open space for discussion is something we really value, so we’re especially pleased that this came across during the training.

We’ll be sure to pass your feedback on to Matt —he’ll be delighted to hear it.

Thanks again for taking the time to share your experience, and we hope to work with you again in the future.

Rated 5 out of 5 stars

Very informative

Jess Johnson was engaging and informative - really enjoyed my session today in Pudsey!

April 16, 2026
Unprompted review
Cookson First Aid logo

Reply from Cookson First Aid

Hi Lara, Thanks so much for the review. We are so pleased you could join us.

Rated 5 out of 5 stars

First aid

Very informative and enjoyable and a great trainer - Jess Johnson

April 16, 2026
Unprompted review
Cookson First Aid logo

Reply from Cookson First Aid

Thanks so much for attending our session. We hope to see you again soon.

Advertisement
Rated 5 out of 5 stars

Jess Johnson has provided a super…

Jess Johnson has provided a super informative and helpful training session…
Well Done Jess and keep up the super work!!

April 16, 2026
Unprompted review
Cookson First Aid logo

Reply from Cookson First Aid

Hi Peter,

Thank you for leaving us a review. We are so pleased to hear you found the session helpful.

Rated 5 out of 5 stars

Absolutely superb

Absolutely superb. Our children were engrossed in the workshops. Thank you so much Richie for engaging them all so well. I recommend this fully to all primary schools.

April 15, 2026
Unprompted review
Cookson First Aid logo

Reply from Cookson First Aid

Thanks so much for the 5* review. We hope to work with you again soon.

Rated 5 out of 5 stars

First aid awareness

Richie delivered our first aid awareness training at Marple Social and Forces Club today and was really informative and knowledgeable.

April 13, 2026
Unprompted review
Cookson First Aid logo

Reply from Cookson First Aid

Thank you so much for taking the time to leave us a 5* review. we are so pleased to hear that you found Richie informative and knowledgeable. We hope to see you at another session soon.

Advertisement
Rated 5 out of 5 stars

Ritchie was really good and…

Ritchie was really good and informative. I have learnt alot that I didn't know. Will know that if I am not able to help I can also talk someone through it. Definitley glad I did it.

April 13, 2026
Unprompted review
Cookson First Aid logo

Reply from Cookson First Aid

Thank you for leaving us a review we really do appreciate it.
We hope to see you at another session soon.

Rated 5 out of 5 stars

Thank you to Cookson First Aid for our…

thank you to Cookson First Aid for our free training yesterday 08.04.2026.
It was very much appreciated by all that attended.
Feedback was excellent.
Our trainer Richie was brilliant as was all the content of the training and very specific to our present training needs.
I am sure should we be able to secure some funding in the near future we would book a certified course.
Once again thank you.

April 8, 2026
Unprompted review
Cookson First Aid logo

Reply from Cookson First Aid

HI Jennifer,

Thanks so much for leaving us a review. Please dont hesitate to reach out to us at hello@cooksonfirstaid.org regarding our accredited courses to hear about our latest offers.

We hope to see you again soon.

Rated 5 out of 5 stars

Me and my 3 daughters attended this 1…

Me and my 3 daughters attended this 1 hours first aid course. My youngest daughter is home educated, so was perfect for her to learn something so valuable. It’s amazing that they offer FREE classes like this.

March 26, 2026
Unprompted review
Cookson First Aid logo

Reply from Cookson First Aid

Thank you so much for leaving us this review.
We are so pleased to hear that you found the session valuable, we look forward to welcoming you to another session soon.

Rated 5 out of 5 stars

A lot of information packed into 1…

A lot of information packed into 1 hour! Richie explained everything thoroughly and with a calm and friendly manner. Highly recommend.

March 26, 2026
Unprompted review
Cookson First Aid logo

Reply from Cookson First Aid

Hi Fran,

So pleased you enjoyed the First Aid session. We hope to you at another soon.

Advertisement
Rated 5 out of 5 stars

It was a great training session with…

It was a great training session with Richie very informative and very helpful, professional and friendly looking forward to more courses with you

Thank you
Lisa

March 24, 2026
Unprompted review
Cookson First Aid logo

Reply from Cookson First Aid

Hi Lisa,

Thanks so much for the review, we look forward to welcoming you to more courses.

Rated 5 out of 5 stars

Fantastic training

Fantastic session and really informative. Great to get practical experience to feel more prepared in a crisis.

March 24, 2026
Unprompted review
Cookson First Aid logo

Reply from Cookson First Aid

Hi Harriet,

Thanks so much for leaving us a review. it great to hear you enjoyed the practical elements of our session. We hope to see you again soon

Advertisement
Rated 5 out of 5 stars

Matt delivered the First Aid training…

Matt delivered the First Aid training to Foundation 92's Walking Football players.
The training was fantastic, fun, full of knowledge and really engaging for the players, with 6 of the team members now in possession of a First Aid certificate.
I would recommend this training to all!
Thank you Matt!

March 18, 2026
Unprompted review
Cookson First Aid logo

Reply from Cookson First Aid

Hi Kenny,

Thanks for leaving us a 5* review. It's great you found the session engaging for the players as well as fun.
We hope to work with you again soon.

Rated 5 out of 5 stars

Matt was great

Matt was great; interactive, friendly and educational session.

Would definitely recommend

March 16, 2026
Unprompted review
Cookson First Aid logo

Reply from Cookson First Aid

Hi Sam,

Thanks for taking the time to leave us a review, It's great to hear you found the session interactive.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look