Ordered a 36k condenser, 24k wall unit and 2x9k wall units. Shipped within days and received great tracking info. Everything arrived in perfect condition and is up and running perfectly. Couldn't be h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The DIY is a great offer with videos how to install. It needs instructions with how to replace in case it doesn’t work or changes. Responses of technicians are excellent. MRCOOL needs local represent... See more
Company replied
Your help coordinating and managing the delivery was excellent. You have a great team. Thank you.
Great and honest business to deal with. The 24k Mr Cool was a perfect solution for my garage. We plan to install another unit in our home soon. Easy install and Alex and the staff are always there to... See more
Company replied
Company details
Written by the company
Cool Mini Splits is an authorized MRCOOL dealer selling DIY ductless mini split heat pumps to homeowners across the United States. The store is run by Interactive Group LLC. We carry the three MRCOOL DIY lines: DIY Select, DIY EasyPro and DIY 5th Gen. A single zone system heats and cools one room, and a 5th Gen multi-zone system runs 2 to 6 rooms off one outdoor unit. Every system comes with pre-charged Quick Connect line sets, so you can install it yourself with no vacuum pump and no HVAC tech for the refrigerant side. We also sell the parts most installs need, like line set covers, disconnect switches, whips, equipment pads and wall brackets. Most of our customers are buying their first mini split, so we try to make picking one easy. Our system finder suggests a size from how many rooms you have and their square footage, and you can call us at +1 (844) 999-9725, Monday to Friday, 9 AM to 5 PM EST, to go over sizing before you order. You can also email support@cool-minisplits.com any time. Shipping is free to the 48 contiguous states on kept orders. We review and confirm every order first, then it ships from Kentucky within 2 to 4 business days and arrives 3 to 7 business days later. Complete systems go by freight with a liftgate. We sell at MRCOOL's advertised prices, and if you find a lower price we'll look at matching it.
Contact info
2093A Philadelphia Pike, 19703, Claymont, United States
- +1 844 999 9725
- support@cool-minisplits.com
- cool-minisplits.com
4.8
Excellent
180 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cool Mini Splits
Thank you for your four-star review and your honest feedback. We understand your concern about the frequency of our communications. Our intent is to keep you informed and updated about your order, not to overwhelm you.
We strive to provide relevant and necessary updates about your purchases, delivery, and any potential follow-up service that might be required. We're always working on improving our communication methods and your feedback will be taken into consideration for future interactions.
We truly appreciate your patience and understanding, and if you need further assistance or have any questions, please don't hesitate to contact us. We're here to serve you.
Advertisement
Excellent product excellent service
May 24, 2023
Reply from Cool Mini Splits
Thank you for your positive review. We're thrilled to hear you're satisfied with both our product and service. We always strive to deliver excellence in everything we do.
This company really helped me out when…
This company really helped me out when I was in a bind and short materials to finish a job. They shipped what I needed right away and have outstanding service. I would highly recommend them and use them again.
May 4, 2023
Reply from Cool Mini Splits
Thank you so much for your kind words. We're delighted to know that we could assist you in your time of need and that our services lived up to your expectations. Our team always strives to provide outstanding service, and knowing we've accomplished that in your case is truly rewarding.
We appreciate your recommendation and look forward to serving you again in the future. Don't hesitate to reach out if you have any more needs or questions.
Worked great
May 8, 2023
Reply from Cool Mini Splits
Thank you for your positive feedback. We're thrilled to hear that our product is working great for you. Our team is committed to providing high-quality products and we're glad that your experience reflected this.
Reply from Cool Mini Splits
Thank you for taking the time to leave a review. We're delighted to hear that you've received all the components and that the system is working well for you.
We strive to deliver excellent products and services to our customers, and it's encouraging to know that we've met your expectations.
Advertisement
Electrical problem during Installation
Electrical problems with installation. The connectors for the 8 gauge wires are too small. The leads on the electrical line sets are too short from the connector. Electrical leads from the line sets have protection that will not cover the connection.
April 26, 2023
Reply from Cool Mini Splits
Thank you for your positive review and bringing these issues to our attention. We apologize for the minor inconveniences you encountered with the connectors and leads.
Very helpful sales
I searched for a long time to find the best deal on the internet for a Mr Cool system. I needed three units for my home and found the 36 K unit that would accommodate up to four minis. Cool- minisplits website beat everyone on price which made me think it was a sketchy website. But I called and found out that they are very reliable. I made my purchase within 5 minutes, quick and easy. They even split my invoice so that I could pay from two different accounts. Items shipped out quickly and arrived in good condition. I highly recommend this company for purchasing mini splits.
February 25, 2023
Reply from Cool Mini Splits
Thank you for your positive review! We're glad you found a great deal on our MrCool systems and experienced our reliable service. We appreciate your recommendation and look forward to assisting you again in the future.
Great Service
Purchase went without a problem and all my questions were answered without delay. I was notified when the unit shipped. A quick call got me all the information I needed to manage the delivery. Thank You
February 25, 2023
Reply from Cool Mini Splits
Thank you for your positive feedback! We're glad your purchase experience was smooth and that our team promptly addressed your questions. We appreciate your business and look forward to assisting you again in the future.
Piece of 'Cake'
The process was very simple. I already had a good idea of my requirements and the rep on the phone was helpful with confirming that. I have not installed the system yet, but I've studied the installation instructions and made all the measurements. I'm amazed at how straightforward the process is. Should be fun, and I'll save a lot of money.
February 21, 2023
Reply from Cool Mini Splits
Thank you for sharing your experience! We're glad our representative could help confirm your requirements, and that you find the installation process straightforward. We hope you enjoy the savings and have a great time installing your system. If you need assistance, feel free to reach out.
Advertisement
Mr. Cool as a DIY project
I was very interested in the DIY portion of the product. It was involved, but I'm fairly handy and found it very doable and everything works fine.
You can't beat "free", but somehow a red and pink hat does not exude a "Mr. Cool" kind of vibe.
August 5, 2022
Reply from Cool Mini Splits
We're glad to hear that you found the DIY aspect of the product engaging and manageable, especially since you're fairly handy. It's great that everything works well!
A good experience with cool mini…
A good experience with cool mini splits. At first they shipped the wrong air handlers because they were out of the ceiling cassettes even though I had called and asked specifically if in stock and they said yes, but that happens and the warehouse had not updated their inventory. They fixed the problem real quick and got the air handlers I needed and apologized and I was able to get my job done on time. So, worked out great. They were really helpful in everything and had great customer service.
February 8, 2023
Reply from Cool Mini Splits
Thank you for sharing your experience with our mini splits. We apologize for the initial mix-up with the air handlers and the stock information. We're glad to hear that our team quickly resolved the issue, ensuring you received the correct air handlers and could complete your job on time. We appreciate your understanding and your kind words about our customer service. If you need any further assistance or have questions in the future, please don't hesitate to reach out.
easy to install
easy to install. had issue with bad breaker but was helped to identify possible areas to investigate and now it runs like a charm. cassette is quite big but looks fine once installed. wish they offered a 120v version of the cassette - would be even easier to install in rooms
March 1, 2023
Unprompted review
Reply from Cool Mini Splits
Thank you for sharing your feedback! We're glad to hear that the installation process was easy and that our support team was helpful in identifying and resolving the breaker issue. It's great to know your cassette is running smoothly now.
We appreciate your suggestion for a 120v version of the cassette, as it could make the installation process even more convenient. We will certainly take this into consideration for future product developments. If you have any further questions or need assistance, please don't hesitate to reach out.
Advertisement
I ordered 2 wall units with 16' lines…
I ordered 2 wall units with 16' lines and a unit with a 50' line. I received 3 units with 25' lines. So I have extra communication line coiled up with 2, and had to order a 50' line for the other,
December 14, 2022
Reply from Cool Mini Splits
Dear Paul,
We apologize for the negative experience you had with our product/service.
Upon investigation, it appears that the issue you encountered was not due to any fault on our end. Unfortunately, MrCool sent you the incorrect lines, and we would have been happy to assist you had you contacted us.
Please know that our company is dedicated to providing excellent customer service and support. We understand that this unexpected circumstance may have caused frustration and inconvenience for you, and for that, we sincerely apologize.
If there is anything else we can do to address this issue, please don't hesitate to contact us. We value your business and want to make sure you have a positive experience with us.
Great customer support
Great customer support. The order came quickly. One part was damaged by the carrier so I called and they immediately shipped a new part.
December 2, 2022
Reply from Cool Mini Splits
Thank you for your positive review! We're glad to hear that you had a good experience with our customer service team and that you found our staff to be helpful. Providing excellent customer service is a top priority for us, and we're glad that it showed during your interaction with us.
Fast delivery and no damage hope to…
Fast delivery and no damage hope to have my unit installed soon
November 25, 2022
Reply from Cool Mini Splits
Thank you for your positive review! We're glad to hear that your delivery was fast and that your unit arrived without any damage.
Reply from Cool Mini Splits
Thank you for the positive review! We're glad to have provided you with quick and efficient service.
Advertisement
Great DIY HVAC system for someone that…
Great DIY HVAC system for someone that is handy with hand tools and wiring. Two things that would help that I didn’t see videos on wiring up a thermostat and fitting up ductwork from old to the new unit. The thermostat wiring took a bit to figure out and my HVAC buddy couldnt figure it out. The duct work is just bending metal but you’ll need a bender and to know what metal to buy (names & sizes) to connect the two. The unit itself was very easy to place and wire up. Been using it for a month now and so far zero issues. I love that I switched from oil.
October 29, 2022
Unprompted review
Reply from Cool Mini Splits
We're happy to hear that you've been using the system for a month now and that you haven't encountered any issues so far. It's great to know that you made the switch from oil and are enjoying the benefits of our HVAC system. If you have any questions or concerns in the future, please don't hesitate to reach out to us. Thank you for choosing our product.
Reply from Cool Mini Splits
Thank you for your positive review! We're thrilled to hear that you were happy with our service, delivery, and products. We strive to provide the best possible experience for our customers, and we're glad that we were able to meet your expectations. We look forward to serving you again soon.
Very thorough, friendly service
The best customer service I've experienced in a long time, possibly ever. Company followed up multiple times, made recommendations and answered questions, very friendly and helpful.
September 22, 2022
Reply from Cool Mini Splits
Thank you for your kind words, we're delighted to have been of service. Our team takes great pride in providing the best possible experience for our customers and it's wonderful to see that reflected in your review. We hope you'll choose to work with us again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.