We are dutchies, living in Germany and love Coolblue for transparency, real good webshop (compare possibility!) and a man is a man, a word is a word. (if that translates ...) Very happy with our Wisb... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The best experience I had for a while with a e-shopping website, good price, easy navigation on site, a very quick and clear logistics process. I highly recommend and will use Coolblue.de
Very quick delivery and a great service. They gave me a 1 hour window in the morning on the delivery day and called about 20 minutes before they arrived. The delivery guys were super friendly as well.... See more
I have bought 2 different type of products in the last couple of months. A washing machine and a fridge. In both cases, the order was placed, payment done and a direct confirmation (per email)... See more
Company replied
Company details
Written by the company
Coolblue ist der kundenfreundlichste Elektronikhändler in den Niederlanden und Belgien und seit 2020 auch in Deutschland aktiv. Wir helfen dir das beste Produkt für dich zu finden, von Smartphones und Laptops bis hin zu Waschmaschinen und Fernsehern. Was uns besonders macht, ist unser Service. Wir machen fast alles selbst – mit unserer Website, der App, unserem eigenen Kundenservice, unseren Logistikzentren, unserem Liefer- und Installationsservice und unseren Stores. Das bedeutet: Wir liefern schnell, zuverlässig und planbar – auch Haushaltsgroßgeräte und Fernseher schon am nächsten Tag. Coolblue. Alles für ein Lächeln.
Contact info
Bonner Str. 203h, 40589, Düsseldorf, Germany
- 0211 819 735 55
- kundendienst@coolblue.de
- coolblue.de
4.4
Excellent
21K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good shop
Did order already several times there, always very fast shipping and good packaging. Prices can be good too.
January 30, 2026
Unprompted review
Highly Recommend | Professional Service hard to beat
Placed an order 7 pm, was delivered next day 8 am which is quite impressive compared to others.
The Two delivery persons were really nice and Professional; they called before arrival, delivered the package inside my apartment with no complaints (other companies throw the package near the building and took of).
January 26, 2026
Unprompted review
Great experience
The shop is easy to navigate, payment was easy and communication was great. As soon as I placed my order y received a confirmation, and although there were delays with the delivery, I was kept informed of every change. My item arrived perfect. Very happy with the overall experience.
January 23, 2026
Unprompted review
Very quick delivery and a great…
Very quick delivery and a great service. They gave me a 1 hour window in the morning on the delivery day and called about 20 minutes before they arrived. The delivery guys were super friendly as well. And that's my second time ordering from Coolblue, at this point this is my favorite electronics store.
January 12, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I bought a selfie stick for my camera…
I bought a selfie stick for my camera and shipped to Italy. After 15 days, the product hasn't arrived. I contacted customer service for a refund, but they won't refund me because they don't know where the product is, they don't ship to Italy, and they're asking me to wait for something... terrible, don't buy from them.
December 3, 2025
Unprompted review
Reply from Coolblue
Hello Loris,
Hi, thanks for your feedback. We’re really sorry for the delay and the inconvenience this has caused. At the moment, we still need to clarify where your package is, and our investigations are running at full speed. Unfortunately, we don’t have a final result yet, but we’re doing everything we can to resolve this as quickly as possible.
We appreciate your patience while we sort this out.
With a smile,
Sabrina from Coolblue.
Great experience and fast delivery
Great experience and fast delivery. Would like to try more and recommend to my friends.
Thanks CoolBlue!
December 10, 2025
Unprompted review
Personally 5/5
Personally 5/5. All Coolblue packages come in a hard carton of their name protecting the shipment. Very fast delivery, no transaction errors. Prices though are a bit higher compared to others.
December 5, 2025
Unprompted review
So my gaming chair broke and I decided…
So my gaming chair broke and I decided to by a new one at cool blue as they promise next day delivery and I need it to be able to work comfortably. Now 5 Days later, the still only announced it to DHL but have not sent the package. Never ordering at Coolblue again
December 1, 2025
Unprompted review
Reply from Coolblue
Hello Mike,
Thank you for taking the time to share your experience.
We’re truly sorry that your order hasn’t arrived as promised. When you rely on next-day delivery — especially for something essential like a chair you need for work — a delay of several days is incredibly frustrating, and we completely understand your disappointment.
It should never happen that a package is only announced to the carrier without being shipped for so long. This is far below the standard we aim to provide, and we apologize sincerely for the inconvenience it has caused you.
Please get in touch with our customer service so we can look into your order immediately and arrange a proper solution for you. We want to make this right.
Again, we’re very sorry for the trouble and appreciate your honest feedback.
With a smile,
Sabrina from Coolblue.
The delivery time is not respected
The delivery time is not respected. Announced Saturday but we are Monday and still not scanned by DHL
December 1, 2025
Unprompted review
Reply from Coolblue
Hi Alexandre,
thank you for letting us know. I’m really sorry that your delivery hasn’t arrived as announced. It should have been scanned by DHL by now, and I completely understand how frustrating it is when the promised delivery time isn’t respected.
I’d really like to take a closer look at your case to find a solution as quickly as possible. I’ve just sent you a contact form, and it would be great if you could reply there so we can sort this out for you right away.
I look forward to hearing from you and wish you a pleasant day.
With a smile, Justin from Coolblue
Delivery issues with my new laptop
Delivery issues with my new laptop, but fixed the next day
October 2, 2025
Unprompted review
Order Cancellation
They are cancelling my orders without giving any explanation after taking the money. If you wont ship the product why are you taking the orders in the first place??? Lack of transparency.
November 5, 2025
Unprompted review
Reply from Coolblue
Dear Arda,
We sincerely apologize that your order was cancelled and that you were not notified. This should not have happened.
We regret the inconvenience and will investigate and improve our processes.
In order to better assess your situation and understand what happened, I have sent you a contact request. We want to ensure that your question is answered and that you receive the best possible support.
Thank you for your time and feedback.
With a smile,
Eddy from Coolblue.
Collect online order
I was there to collect my online order. I did not wait long, the staff was very helpful to help me. The process was smooth from beginning until the end
October 31, 2025
Unprompted review
The delivery service at Coolblue is…
The delivery service at Coolblue is terrible. The promised next-day delivery never arrived, and the package was eventually marked as “delivered” even though I never received it.
After a long wait on the phone, I finally reached customer service. First, they told me to call again the next day. Later, they said I should go to the store. When I came to the store, the staff said they didn’t know anything about my case and could only create a request for me to come back the next day again.
I don’t have time to visit the store multiple times for an order that was supposed to be delivered to my mailbox. I’ve filed a missing parcel report and requested a refund immediately.
I won’t order from Coolblue again — and I don’t recommend anyone else to do so either.
November 2, 2025
Unprompted review
Reply from Coolblue
Hello Danylo,
We are very sorry to hear that you did not receive your order. This should not happen, of course, and we deeply regret it.
We value our service highly and would like to work with you to find out where things went wrong. I would also like to work with you to find a solution.
That is why I have just sent you a contact form so that I can obtain further details from you. We want to ensure that your issue is resolved and that you receive the best possible support.
Thank you for your time and your feedback.
With a smile,
Eddy from Coolblue.
Good first experience with immediate delivery
Had the earliest availability of Airpods Pro 3 in Germany after the launch. Really happy with their delivery and availability timings.
October 4, 2025
Unprompted review
Great, fast and cheaper
Placed the order and not even 24h later i had my order on my doorstep.
Great service!
September 18, 2025
Unprompted review
I ordered a brand new iPhone only to…
I ordered a brand new iPhone only to get my order cancelled a few hours later with no explanation.
September 21, 2025
Unprompted review
Reply from Coolblue
Hi Luka, and thank you for your feedback.
We’re sorry to hear that your order was canceled shortly after being placed — we understand how frustrating that must be.
Your order was automatically canceled because the payment did not pass our internal verification process. While we absolutely assume good intentions, we unfortunately cannot share the specific details of how this verification works, as it's part of our fraud prevention system.
You're very welcome to place a new order using a different payment method. However, if the payment check fails again, we won’t be able to proceed with the order.
We appreciate your understanding and thank you for considering us.
Best regards,
Sabrina from Coolblue.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.