While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Tried to order Daikin LAN adapter, payment went through using 3D verification and looked legit, but then site showed some error in French and nothing else happened. Tried to send an e-mail to the contact address mentioned on the site and that e-mail doesn't exist.
Opened dispute with the bank.
This site is a scam. No communication after purchase. Just went through a successful chargeback.
This is a scam website. I placed an order for an indoor unit and never received any confirmation. There is no order tracking, no phone number to contact, and the email address appears to be fake.
[SCAM ALERT] Coolexia.com - FAKE HVAC Website - DO NOT ORDER
⚠️ URGENT WARNING - FRAUDULENT SITE: Coolexia.com
**STATUS:** Website appears to be a SCAM
- Contact email (contact at coolexia.com) is DOWN / bouncing
- Server issues reported
- No customer service response
**Products advertised:**
Airzone HVAC systems, heat pumps, air conditioning equipment
**RED FLAGS IDENTIFIED:**
✗ Contact email non-functional (server down)
✗ No phone support available
✗ [Add: No delivery after payment / Other issues if applicable]
**VERIFICATION DONE:**
- Checked: 01/18/2026
- Email bounce: contact at coolexia.com returns error
- I contacted the registered company and the owner confirmed that it is a scam website.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
