Cool Frames Reviews 

Do not order your glasses from coolframes I have ordered 2 pairs from this company despite the fact that the first pair the frames broke, I shouldn't have ordered a second pair but i did and after a few months the lenses started to flake and peel. I filed a warrant claim, after alot of back and forth with customer service about the warranty, that doesn't cover prescription lenses per c.s the "owner" called today and stated I was putting a gun to his head & that if I write a bad review online he would sue me. It does not get any more unprofessional than that. They can't honor the warranty but will threaten to sue me over a pair of defective glasses? Don't waste your time or your money on glasses or lenses from coolframes.com. I have worn prescription glasses for over 40 years and never have i been more dissapointed as a customer. do yourself a favor and shop local.

SCAMMERS! DONT TRY TO ORDER HERE!!.. JUST WASTED MY MONEY FROM THIS!!. DON’T GET FOOLED BY THIS SHOP!!

my 1st pair of glasses i purchased the frames broke, i didnt submit a warranty claim, the 2nd pair of glasses were defective and the lenses started to flake and peel, after only a few months, I went back and forth with customer service about the warranty, until the "owner" called me today and basiclly said i was sticking a gun to his head, excuse me very unprofessional, and stated if i left a bad review they would take me to court. make that make sense, you can't send me a pair of lenses that were defective but you can hire an attorney. no thank you, ill take my business elsewhere and i suggest you do too, the glasses and frames are junk..

Ivan was my customer service representative when I called 15 minutes after my order stressing whether or not I was going to receive my glasses in time for Halloween. Ivan was diligent with getting me answers and even put a rush on my order so that I would get them when I needed them. The website interface is very user friendly and I enjoyed my ordering process. Thank you so much Cool Frames for being what your name entails; COOL!

Super experience purchasing frames. I wish all transactions could be as easy. They contacted manufacturer and are able to fulfill a dream order!! So happy!

Very good selection and extremely helpful staff. Especially Lim! They treated me with great service. I will return in the future!

My experience with Cool Frames was one problem after another. The order was delayed again and again, and my emails took far too long to get answered. They repeatedly didn't do what they said they would. Worst of all, they refused to honor a discount they had put in writing. If there's one thing I should have learned from this whole process, it's that I shouldn't be doing business with people like them. I won't be ordering again.

In my opinion I'm 100% satisfied. I ordered 2 pair of frames only, because I want to get my lenses local because that's what my insurance works for. Any way they emailed me right away saying they're on back order did i want to wait or change frames. I waited because I had found the ones I love but were to expensive at the store. So I told them I had no trouble waiting. Great they said they'd keep me updated. Did exactly what they said. Updated me when one pair was available and asked again was I sure I wanted to wait. Told them yup... I will use again and again simply because they have what I want and checked in like they said. It's not 2 day shipping, but they don't advertise that. No shipping charges or tax. If you're not in such a hurry and have patience this is your company. If you're always unsatisfied and complain for every little reason find another store. I love my glasses. And I love the price and customer service.
Thanks so much

5 ⭐️⭐️⭐️⭐️⭐️

I made and posted a review prematurely. What I thought was prompt Customer Service turned out to be merely "lip service". The only thing I have received from this company is quick responses to my emails. Still waiting on not just the frames I ordered, but a notification that the frames have even shipped.

Not worth the incompetent idiots working at this company, to save money, when they are useless idiots. I will never buy from them again; I had a horrible experience both times I ordered frames and prescription lenses. They incorrectly filled my Rx, not once but twice! Then, they blame you for uploading the CORRECT PRESCRIPTION, Becuase their third party didn't bother to read it correctly. Shame on me for giving them a second chance to disappoint me again! Don't get me started on the customer service reps. Also, COOLFRAMES, fix your interface and add an option for reading /distance.

The people I delt with were professionals at there work, patient and thorough . The proof of the pudding will be in the product delivered.
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The company worked with me to get the lenses just right. Even though I had to pay for returning the glasses, it was still way less expensive than chain stores. I’m very happy with my glasses and sunglasses!

Me and a friend of mine both decided to try this site to purchase frames and to get our progressive lens prescriptions filled. This place did not disappoint!! Our glasses came back and they are perfect! Cust service answered all of our questions along the way. We also received them pretty quickly. I highly recommend to anyone who is in need of glasses to use this place. You will end up here just like me writing a good review.

I ordered glasses twice from them should have learned the first time, they put the wrong prescription in the first time, second time they did it again wasn't even close to my prescription. When I called to discuss the representative hung up on me. They are rude and have no idea what they are doing, very poor service.

Took a chance because they were the only company that carried the frames I needed. I recently had new lenses put in my beloved frames and then the frames broke. I needed to replace the frames only. I paid for expedited shipping on a Tuesday, and finally called the company 9 days later. They said they sent an email explaining the delay (not in stock) but I never received one, and yes, I checked my spam folder. Customer service was polite, but the company is untrustworthy. My exedited shipping will NOT be returned. Good thing I received a 10% for being a first time customer. I am also a LAST time customer. Hope to be receiving the frames soon.

I used to buy my glasses from there they had the brand that I like only on their website! Anyway I got the glasses and the lense gave me a headache i paid a total of 315.90 cents they refused to give me my money back for whatever bullshit policy they have I got a very nice pair of glasses from Zenni for literally 79$ and its the same type of lense
Don't be fooled by them or any place that sells glasses at this astronomical prices it really doesn't cost that much

My experience was super smooth. Seeing reviews on here def scared me but for me customer service was responsive and nice even after I made a mistake. I ordered on a weekend and w a holiday but they still got them to me w in like 2 weeks. I’d recommend.

Surprisingly pleasant experience! This was my first order from Cool Frames, and they did not disappoint! I saw frames that I loved at my optometrist, but they were way out of my price range. I did an online search and came across Cool Frames who by all appearances carried the same frames at half the cost. I decided to take a chance. The frames were on backorder, but Cool Frames kept me in the loop. When they arrived, they were absolutely perfect! I couldn't be happier!

I have ordered from Coolframes for years and always have great service. Jeffrey has helped me through several of my problems and always responds immediately. Great prices, wonderful service, fantastic company.