Coolibar Reviews 

700
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 259 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the excellent product quality, noting the comfortable materials, beautiful colors, and reliable sun protection available across the clothing line. Many people also appreciate how well the items fit and how enjoyable the overall wearing experience is during outdoor activities. However, some customers also noted significant challenges when trying to contact customer service or resolve missing order items. Others experienced frustrating delivery delays and found that sizing can sometimes be inconsistent across different garment styles. People mention that getting timely responses for returns or order issues can occasionally prove difficult.

What people talk about most

Product

People report ambiguous experiences with product, as while many reviewers praise the excellent quality,... See more

Quality

Consumers find quality to be positive, frequently praising the versatile designs, beautiful colors, and the... See more

Order

Clients share ambiguous opinions on order experiences, as many consumers praise the easy process, excellent... See more

Delivery service

Customers had ambiguous experiences with delivery service, as many reviewers praised fast shipping and prompt... See more

Customer service

Reviewers mention negative feedback about customer service, highlighting that escalated inquiries are never... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering was easy, the quality of the hat is good and I love the hat, but I do wish you would offer hats with different sizes. I have a larger than average head size so hats feel a little snug someti... See more

Rated 4 out of 5 stars

Shopping is easy since images of items are clear with multiple angles. Delivery was fast and communication clear on timing. It was slightly challenging to find specially what I was looking for when lo... See more

Rated 4 out of 5 stars

Ordering was easy and shipped fast, apart from 1 item that was marked as „delayed“. I had to pay for it though. After a week or so had passed I asked customer support when the delayed item was goi... See more

Rated 3 out of 5 stars

Suit is super cute. Sizing is way off. I sized down per their chart measurements and reviews, and I think the XS is actually made for a 12-year-old. I tried to contact customer service and was told 15... See more


Company details

  1. Clothing Store
  2. also in
  3. Activewear Store
  4. Women's Clothing Store

Information provided by various external sources

Coolibar offers sun protective clothing, UV protection swimwear, sun hats, and sunscreen that will help protect against the UV rays that cause skin cancer and sunburns.


Contact info

3.6

Average

TrustScore 3.5 out of 5

700 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.6

All reviews

(700)

265 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered a Large shirt…(they’ve…

I ordered a Large shirt…(they’ve apparently stopped carrying LT), and received a Medium size. I am finding it very difficult to reach anyone to remedy the situation—I am/was? a big fan…but having second thoughts.

October 28, 2026
Rated 4 out of 5 stars

I like the Malawi fitted swim jacket

I like the Malawi fitted swim jacket. It fits well, does not balloon in the water, and the fabric holds up well.
However, I've encountered a few problems with the Navy swim jacket:
- loose thread at the wrist
- opening for left thumb is sewn shut, so not usable.

October 26, 2026
Rated 2 out of 5 stars

Horrible return policy on costs

I recently made my first order with Coolibar. I’m happy with everything apart from a hat i ordered which is too big.

I’ve just created a return and was horrified to see that despite the hat costing me £53 the value of the return I was quoted was £27!!! There is a £15 handling fee which is bad enough - I could possibly live with this if this relates to transit costs although it would put me off ordering again - but they have also indicated that they would only refund me what is now the sale price for the hat.

I was really excited to find a company who made nice looking UV protective clothing, and i had quite a few additional items in my basket as the products I did want to keep are great. But I won’t be ordering again if this is the cost of returns!

October 28, 2026
Rated 5 out of 5 stars

Excellent quality products,

Excellent quality products, every time I have ordered.
I purchased the beach shawl and the convertible beach shawl as gifts. They are so versatile and beautiful colours.

October 26, 2026
Rated 4 out of 5 stars

Good sun save products

Good sun save products, fast and
consumer-friendly shipping to Switzerland, well-packaged

Unfortunately, the larger sizes are no longer available

Sometimes it would be nice to have prettier colors and patterns

October 26, 2026
Rated 1 out of 5 stars

Should have stuck with Poncho

Should have stuck with Poncho. Thought I'd give Coolibar a try. Bought four shirts on sale a couple of months ago. Three of them showed up and they run huge. No exchanges allowed. Wanted me to send them back and start a new order (no longer on sale). Fourth shirt never showed up. Takes a long time for responses. One and done for me.

November 5, 2026
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