We had such a great experience renting a golf cart! The entire process was easy in and easy out … no hassle, no waiting around, just smooth and efficient from start to finish. The staff was incredibly... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had an amazing experience renting an 8-seater EZGO golf cart from Key West while visiting via cruise ship! With only 5 hours on the island, this was by far the easiest and best way to get around. T... See more
Even with reservations, the check-in line was out the door, so please bring your patience with you as the two guys behind the counter are doing their best to get you in and out the door and into your... See more
We shared a golf cart with another couple and loved riding around key west checking out bars and shops and time at the beach. The front desk was super accommodating to us adding additional time on our... See more
Company details
Written by the company
Plan your Key West vacation at Cool Key West, the premier Key West travel guide to hotels, restaurants, activities, tours and things to do in Key West.
Contact info
33040, Key West, United States
- 8552741023
- support@coolkeywest.com
- coolkeywest.com
4.9
Excellent
244 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Happy with my exprience!
Very impressed with the ease of getting the vehicle. The employees were great. Very helpful and made this experience very exceptional. I will do this again when in Key West.
April 30, 2025
Advertisement
People were courteous
People were courteous, responsive and helpful. Cart was clean, charged and reliable. It was the best way to get around the island.
April 29, 2025
Great experience from the beginning
Great experience from the beginning. Pick up quick and easy. Unit was ready when promised and equipment performed very well!
Will definitely use them again the next time we are in town!
April 15, 2025
Highly Recommend!
The vehicles available are in immaculate condition, and Ignacio was GREAT to work with. 10/10 recommend, and will always use this business when I visit Key West !
April 15, 2025
Advertisement
Staff was kind
Staff was kind, knowledgeable and paitient. The ferry was clean and the captain communicated even in rough seas.
April 11, 2025
Renting from Cool Key west was easy and…
Renting from Cool Key west was easy and convenient.
April 9, 2025
Friendly service
Agent was super friendly and gave us recs for dinner. Returning the cart was easy. It's honestly the coolest way to get around Key West.
April 6, 2025
Advertisement
The Absolute Best!!!!
Availability, accessibility, an awesome vehicle, and great customer service made my (our) experience with Cool Key West the best part of our very first day trip to Key West!!!!!!
Without the electric car, our (my son, a friend, and myself) day trip would have turned into a nightmare because of the limited amount of time we had on the Island!
Truly thankful for everything Iggy!
Jacqueline Casiano 💓
April 7, 2025
Amazing experience overall
Amazing experience overall, we will be booking with them again when we come and visit Key West.
Booking was very quick and easy online. We enjoyed our text confirmation with address of pick-up golf cart.
When we arrived we had fantastic experience the staff we all lovely, very thorough and friendly. Dropping off our golf cart was smooth and quick.
April 2, 2025
Unprompted review
Advertisement
Staff were great For people who want…
Staff were great For people who want more than just a drive by but cannot walk long distances this was perfect! Especially appreciated the ride back to the cruise ship. Driver of the shuttle van was most entertaining!!!
March 25, 2025
Rooms were just par for the price
Rooms were just par for the price. Average Always took too long to get car. Valet person was very nice but sometimes got backed up. Probably would not choose to stay there again. Wanted a beach which was ok nice having waiter and beach chairs. Makeup mirror didnt work entire time. Told the maid but don’t think I was understood.
March 14, 2025
Advertisement
Reservation was easy
Reservation was easy, check in was smooth, staff was very helpful. They even provided a shuttle back to our cruise ship.
March 9, 2025
Great equipment and very convenient…
Great equipment and very convenient parking for free near Duval Street. All the employees were great and helpful.
March 8, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.