Coolparcel.com Reviews 

583
TrustScore 4 out of 5

3.9

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Rated 2 out of 5 stars

Shipped 2 parcels internationally which went well and at a good rate but then when I went to ship again, they wanted me to send then ID through something called strip. NO. They have my email, credit c... See more

Rated 4 out of 5 stars

Customer reps were always helpful. The packages were picked up on the set date and delivery estimates are on par with the service paid for. I think the cool parcel website can benefit from some upgrad... See more

Rated 5 out of 5 stars

I was extremely fortunate to find Coolparcel.com during my search for the best price to send documents to an overseas destination. Coolparcel's search engine brought me the best price from the largest... See more

Rated 5 out of 5 stars

I received my somewhat large package in a timely manner, and while I did not open it yet I suspect that it’s in good condition. It was dropped off at my front door as planned and I can’t believe that... See more

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Search and compare shipping rates - book cheapest or fastest shipment online


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3.9

Great

TrustScore 4 out of 5

583 reviews

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3.9

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(583)

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Rated 4 out of 5 stars

Shipping was ok

Shipping was good.. but paid 15$ to get shipping updates every hour and never get it. Make UPS customer acount to check shipping updates! Thanks

July 11, 2023
Rated 5 out of 5 stars

Cool Parcel is an excellent choice for…

Cool Parcel is an excellent choice for door-to-door package delivery. It is very efficient and saves you both time and energy. We were able to track the package daily and the process was very smooth. I highly recommend this to anyone in need of reliable and affordable package delivery.

July 6, 2023
Rated 1 out of 5 stars

Did not do what was promised.

The pick up guy never came and I had to drop off my packages AND I paid for a signed delivery and they shoved the fragile boxes in the mail box and dented the boxes. :(

June 27, 2023
Rated 1 out of 5 stars

1 week after and my parcels not picked…

1 week after and my parcels not picked up again. I chose UPS international service and the driver just doesn't show up. Every day i call customer service and they ensure me they will highlight it still no progress. I try to cancel and ask for a refund and its just so difficult so far. Please stay with all costs and go directly to any other website.

June 19, 2023
Rated 4 out of 5 stars

One of my two int’l packages arrived in…

One of my two int’l packages arrived in 2 days as paid for. Perfect!

My 2nd package got held up in customs and still to be delivered soon. Only thing is Cool Parcel should send the link to pay the fees to me instead of a generic message to contact them. I got the link from the receiver. Maybe I needed to select this option?

Also, I selected pick up service but the driver never came, was same morning request snd stormy weather to take in consideration but I was traveling so counted on the service. The packages had to be dropped at UPS instead.

So yes, I am pleased with the service but still have 1 package/condition about to be delivered soon.

I will use the service again and feel it was more affordable and the paperwork was really easy on cool parcel website. This was my first time using cool parcel.

June 15, 2023
Rated 2 out of 5 stars

Overseas shipping

Giving autogenerated e-mail re shipping status during the course of shipping. When I emailed them to ask for clarification the response was slow.

June 13, 2023
Rated 5 out of 5 stars

First time user of Coolparcel

First time user of Coolparcel. Rates were better than USPS on a 4 lbs package for shipping overseas. I chose UPS expedited. No issue. I will use again. Thanks.

June 9, 2023
Rated 5 out of 5 stars

A-B service at a better price than…

A-B service at a better price than other service providers. Only problem was the disconnect between Coolparcel and customs taxes. Not knowing these extra charges in advance can really make for a huge unexpected surprise for the recipient of an international delivery.

June 4, 2023
Rated 1 out of 5 stars

Parcel never reached to the destination

Even though I completed all the necessary paperwork, obtained insurance for my parcel, and took all the required precautions, it still didn't reach its destination. I reached out to the agents at Coolparcel, but unfortunately, they were not very helpful.

June 1, 2023

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