All staff and trainers (we had Luke and Louis) were super approachable and helpful throughout the course delivery. The PowerPoint had mixed media which helps to keep you hooked in. You were able to as... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a commercial drone operator. I had (what I thought) a technical issue with my Matrice 4E Enterprise. Following an email Tom from Coptrz called me and within 2 minutes talked me through both m... See more
Company replied
I've recently had two UAVs in for investigation of a fault. On Both occasions, Tom Barnes in the technical department has been quick to inform on receipt of UAV, updates on fault finding and follow... See more
Company replied
Practical assessment was cancelled twice due to weather. Was rescheduled quickly and plenty of time was given beforehand when it had been cancelled. Turned up to my flight assessment, and Louis w... See more
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Company details
Written by the company
Coptrz is the UK’s leading drone solutions provider, helping organisations and individuals unlock the full potential of drone technology. Based in Leeds, West Yorkshire, Coptrz delivers complete expertise across hardware, software, and training to ensure customers operate safely, efficiently, and compliantly. Trusted by more than 12,000 drone operators, Coptrz partners with leading global brands including DJI, Parrot, Wingtra, and Flyability to supply advanced drones and payloads for industries such as public safety, surveying, inspection, and creative media. The company also offers industry-recognised training through Coptrz Academy, covering A2 CofC, GVC, and specialist commercial certifications. Driven by innovation and customer success, Coptrz is transforming how drones are used across the UK. From hobbyists capturing stunning aerial footage to businesses improving their workflows with UAV data, Coptrz provides expert advice, ongoing support, and tailored solutions to suit every operator. With a dedicated team of drone specialists, next-day UK delivery, and a mission to make drones accessible to everyone, Coptrz is the trusted partner for all drone needs, helping you fly smarter, safer, and further.
Contact info
3 South Parade, LS1 5QX, Leeds, United Kingdom
- 0330 111 7177
- services@coptrz.com
- coptrz.com
4.8
Excellent
379 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Bailey Armitage was very fast &…
Bailey Armitage was very fast & efficient when I asked for a copy invoice to be provided.
Thank You
Colette Barry
December 12, 2025
Unprompted review
Reply from Coptrz
Thank you very much for your kind feedback, Colette. We’re really pleased to hear that Bailey Armitage was able to provide the copy invoice quickly and efficiently. We’ll be sure to pass your thanks on to Bailey and appreciate you taking the time to share your experience.
Easy to get what I wanted
December 2, 2025
Reply from Coptrz
Thank you for the feedback! We’re glad to hear it was easy to get exactly what you needed. We appreciate you taking the time to share your experience.
I am a commercial drone operator.
I am a commercial drone operator.
I had (what I thought) a technical issue with my Matrice 4E Enterprise.
Following an email Tom from Coptrz called me and within 2 minutes talked me through both my issues.
I can't underestimate the value of having that type of expertise only a phonecall away and setting your mind at rest.
December 8, 2025
Unprompted review
Reply from Coptrz
Thank you for sharing this feedback. It’s great to hear that Tom was able to quickly diagnose the situation and provide the guidance needed to get everything back on track. Having expert support available when it matters most is something the team takes great pride in delivering.
Thank you again for the review and for choosing Coptrz for your operations.
Course title is misleading
I purchased the “Mastering the Mavic 3M” course expecting operational training on the drone, including controller setup and mission planning. The course contains none of this and is mostly basic multispectral theory. I stopped as soon as I saw that and asked for a refund, but customer service refused even though the content doesn’t match the title. Course feels misrepresented and support wasn’t helpful.
Update:
In their response they claimed I “fully completed” the course, which isn’t true. I stopped very early once I realized it didn’t include any of the operational training the title implies. That was the entire reason I purchased it.
I also noticed they offered help with the controller publicly here, but that wasn’t offered at all when I reached out privately asking for support, which is a bit odd.
Posting this so others have an accurate view of my experience.
November 18, 2025
Unprompted review
Reply from Coptrz
Thank you for taking the time to share your feedback, and I’m genuinely sorry to hear that the course didn’t meet your expectations.
We always aim to ensure our course titles and descriptions reflect the learning outcomes accurately, and your comments will be reviewed internally so we can continue improving both the clarity and the quality of our training content.
I can also see that you raised a request for a refund. However, as outlined in our Terms & Conditions, once a course has been fully completed, we’re unfortunately unable to offer a refund. I appreciate this may not be the outcome you were hoping for, but we do have to follow the policy consistently for all learners.
That said, we’d still really like to support you in getting the value you expected. If there are specific areas of operational use, controller setup, or workflow planning you’d like further guidance on, our team would be more than happy to point you towards additional resources or answer any questions you still have.
Jamie Wildin always manages to impress…
Jamie Wildin always manages to impress with his professionalism and can do attitude.
There’s no problem I seem to throw Jamie’s way he can’t manage and always accommodates with a workable solution to prevent my projects failing.
Thanks Jamie & the Coptrz team!
December 4, 2025
Unprompted review
Reply from Coptrz
Thank you for taking the time to share this feedback. The kind words about Jamie’s professionalism and can-do attitude are greatly appreciated. It’s fantastic to hear that challenges are consistently met with workable solutions that help keep projects on track.
The Coptrz team values the trust placed in its support, and this feedback reinforces the commitment to delivering reliable, solution-focused service.
3x DJI Drone Service
Thank you Tom Barnes for servicing two DJI M350 Drones and one DJI M3E drone (plus associated batteries) all within the same day and for accommodating our specific drop-off and pick-up requirements. Very professional and friendly service, as usual, from COPRTZ.
November 21, 2025
Unprompted review
Reply from Coptrz
Thank you for the great feedback! We're really glad to hear Tom and the team were able to turn around your M350s and M3E so quickly and accommodate your drop-off/pick-up requirements. We appreciate you choosing COPTRZ and look forward to supporting you again soon!
Purchased a Matrice 4TD
Purchased a Matrice 4TD - Very helpful, friendly staff, excellent customer service / feedback and quick turnaround.
November 18, 2025
Reply from Coptrz
Thanks for your feedback
I had an issue with sharing point…
I had an issue with sharing point clouds from DJI Modify. Tom identified the problem quickly and I am now sharing outputs.
November 24, 2025
Unprompted review
Reply from Coptrz
Thank you for taking the time to share your feedback. I’m glad to hear that Tom was able to quickly identify the issue with sharing point clouds from DJI Modify and get you up and running. We’re pleased you’re now able to share your outputs successfully. If there’s anything else we can support you with, please don’t hesitate to get in touch.
Of course
Of course! Please provide the review you'd like me to rephrase, and I'll be happy to help.
November 22, 2025
Unprompted review
GVC Course - Hook
Great course delivery in a very good venue. Luke Gilbertson is a brilliant instructor
Will definitely recommend
November 18, 2025
Unprompted review
Reply from Coptrz
Thanks for your review
Jay was incredibly responsive and…
Jay was incredibly responsive and helpful when it came to organising the flight test and completing all of the administrative tasks necessary before even arriving on site for the test itself. Very polite and professional, which made the whole experience stress free and was very much appreciated.
November 11, 2025
Unprompted review
Reply from Coptrz
Thank you so much for your feedback. We’re delighted to hear that Jay was able to support you so effectively throughout your flight test preparation. Delivering a responsive, professional, and stress-free experience is exactly what we aim for, and it’s great to know this came through. We really appreciate you taking the time to share your experience and look forward to supporting you again in the future.
Really reactive and proactive company
Really reactive and proactive company. Joe is a delight to work with, when we on-hire or off-hire any equipment he makes the process quick and seamless. Top class customer service 10/10
November 12, 2025
Unprompted review
Reply from Coptrz
Thank you so much for your fantastic review! We're really pleased to hear that you found our service reactive, proactive, and seamless. Joe will be delighted to know his support made such a positive impact. We appreciate you taking the time to share your experience and look forward to supporting you again soon.
Joe Forbes always been great help and…
Joe Forbes always been great help and super professional. So thoughtful when he is dealing with you. would definitely recommend Coptrz and Joe for all business.
November 6, 2025
Unprompted review
Reply from Coptrz
Thank you for taking the time to share this feedback. We’re delighted to hear that Joe has consistently provided such helpful and professional support.
Fab company to work with!
Fab company to work with!
We work regularly with Bailey, Jack and Joe and they are always pleasant, professional and happy to help.
Thanks Guys :)
November 6, 2025
Unprompted review
Reply from Coptrz
Thanks for your review Louise
A very professional, Helpful & dedicated Team
We have been working very closely with Coptrz since 2024 & we are delighted with the service offered by them. Jack, Joe & Jamie are all great with communications & resolving any issues that arise, pure Quality across the Company
They are #1 at what they do, look no further
October 31, 2025
Unprompted review
Reply from Coptrz
Thank you so much for taking the time to leave this review. We’re delighted to hear that your experience with Coptrz has been so positive. It’s great to know that the support and communication from the team has made a meaningful difference, and we’ll be sure to pass your kind words on to Jack, Joe and Jamie.
I took the A2 COFC course with Coptrz
I took the A2 COFC course with Coptrz, it was well laid out easy to follow with plenty of online videos. I had to contact them with a little query ref my flight log book, they were very helpful and put me on the right track. Fully recommended for a course to upgrade your drone skills.
October 23, 2025
Reply from Coptrz
Thanks so much for taking the A2 CofC with Coptrz and for sharing this experience. Great to hear the course layout and online videos made learning straightforward, and that the team could quickly help with the flight logbook query. Delighted the support put things on the right track.
Great instructor
Benny the instructor had great knowledge and understanding around UAS, and how we use them.
The pace of the course suited us and progressed through the modules very well.
October 17, 2025
Unprompted review
Reply from Coptrz
Thanks for the great feedback! We're really pleased to hear you enjoyed the course and that Benny’s knowledge and understanding of UAS made a real difference. It’s great to know the pace and structure worked well for you and the team — we’ll be sure to share your comments with Benny!
Excellent course
I attended a GVC refresher with Billy as the instructor. The course was structured well presented. The modules were easy to understand even given the plethora of acronyms. I would recommend Coptrz for your training provider.
October 17, 2025
Unprompted review
Reply from Coptrz
Thanks for sharing your feedback! We’re delighted to hear you found the GVC refresher course well-structured and easy to follow. The instructor will be really pleased to know his delivery helped make the content clear and engaging. We appreciate your recommendation — and we’re glad to have supported your training journey!
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