Shame on You
i actually ordered 2 jacket from Core Outfits. i ordered from them and not Orvis cause the jacket that i wanted was not available at Orvis until November. When i ordered from Core Outfits they said they would have it to me in 10-15 days. A lie. i live in South Louisiana, not much cold but was going on a vacation in Wyoming. The jacket took over a month, which they never informed me, and arrived after my vacation to Wyoming. The next day after i received them i followed CoreOutfits return policy. Told them that jacket arrived late and the collar on the suede jacket was too big and i was not sure what material the so called leather jacket was made of. They email be back and begin to tell me how to wear the jacket all the way zipped so the collar will fall right. i respond back and state first these 2 jackets have arrived after the fact of a vacation, and in South Louisiana there is not much need to zip jackets all the way up, just for a collar to look right. i asked them to read their return policy and i was following the correct protocal. The no more communication. i got in touch with my American Express told them everything. They strung me along. Then i sent AE, Core Outfits return policy and how i followed those guidelines. American Express keeps telling me i need to reopen this case, cause whatever Core Outfit is telling or by email AE is falling for it. i have reopened this case 3 times. my last communication with American Express was to express my disappointment in how this was handled. And yes my American Express card is being canceled. And as far as Core Outfits, the one thing they don't state is Customer Satisfaction-cause they don't care. i will not order nor suggest anyone order from this company. Shame on them!!!!!!! Oh, both jackets still go unworn to this day cause it makes me sick to my stomach to think this actually goes on and is allowed!
