Voucher not delivered as promised — ruined birthday gift
Very disappointing experience. I bought a personalised digital gift voucher for a friend’s birthday and made it clear it needed to be delivered on the day. Despite assurances over the phone, it was never sent. I requested a refund less than 48 hours after paying, once it became clear they wouldn’t follow through — but they refused.
There was no apology or consideration for the situation they left me in. I felt misled and had to scramble for a last-minute gift. The gesture was about celebrating my friend on her birthday — not just the treatment. That moment has passed. Not the experience I expected. Would not recommend.




