Cormar Carpet Company Reviews 

7,854
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the carpets, often describing them as luxurious, soft, and hard-wearing, maintaining their appearance over time. Many people appreciate the superb service, highlighting helpful and knowledgeable staff who provide good advice. The fitting process is frequently noted as professional, efficient, and tidy, with fitters being respectful and friendly. However, some customers also noted issues with delivery. A few people experienced delays or non-delivery of carpet samples, with some waiting weeks for them. Additionally, some reviewers reported significant delays and inconvenience with carpet installation dates, and in some cases, complete non-delivery of ordered carpets.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, luxurious feel, and... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent quality of the products,... See more

Service

Customers consistently note positive experiences with service, often highlighting excellent and swift... See more

Staff

People report positive experiences with staff, highlighting their knowledge, helpfulness, and professionalism... See more

Delivery service

Customers had positive experiences with delivery service, with many reviewers reporting quick delivery of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted Cormar by phone e-mail re queries over matching a pattern - phones were answered promptly and e-mails were quickly replied to. I have now carpeted 2 properties over a number of years compl... See more

Rated 5 out of 5 stars

Gorgeous carpet which looks so special. Friends who visit all immediately pass complimentary comments about it. It’s got a very luxurious softness to the texture and it feels lovely to walk on. I h... See more

Rated 5 out of 5 stars

Good choice of carpets and shown several different types and colour. Measuring and estimate was very quick and also date for fitting given. Carpet layers were tidy and pleasant and left with a finish... See more

Rated 5 out of 5 stars

Ordered samples from cormar which arrived in a few days, great variety of colours, competitive prices at their stockist and good quality You can order 3 samples which weren’t enough for me another... See more


Company details

  1. Manufacturer

Written by the company

Cormar Carpet Company is a proud, British, family-run business and has been making carpets since 1956 at its two mills in Lancashire. Cormar manufacture and deliver their carpets to flooring retailers and wholesalers across UK and Ireland, winning over fifty awards, including “Best Carpet Manufacturer” since 2012.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(7,854)

1,004 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good, professional and affordable

We needed a new carpet in a bedroom and the en-suite with a suitable vinyl tiling. Both fitters quick, professional and helpful. Shop staff friendly and over all cost was less than we had budgeted so very happy with the whole service.

May 10, 2026
Rated 1 out of 5 stars

Awful company

Awful company! Refuse to honor their warranty. Been chasing for months. Their customer service is non existent. Read the reviews on Trust Pilot. I wish I had known what this company was like, they are rude and literally could not give a dam about their customers. I do not recommend this company to anyone. If there is anything wrong with your carpet, they wil not help you. No magter of you have a warranty or guarantee or anything. They will just ignore you!!

March 1, 2026
Unprompted review
Cormar Carpet Company logo

Reply from Cormar Carpet Company

Hi, thank you for getting in touch. We are sorry to hear that you are dissatisfied with your recent Cormar carpet. In line with Trading Standards, our contract lies with the retailer in which we have supplied this carpet to. Therefore, we urge you to get back in touch with your retailer/supplier if you are still unhappy with the outcome. Kind regards.

Rated 5 out of 5 stars

Beautiful carpets

The carpets are of excellent quality. Love the speck of different colours going through the carpet. They look and feel very luxurious. The measuring and fitting were very professional.

May 7, 2026
Rated 5 out of 5 stars

New carpet.

Bought my new carpet last month, had it fitted a couple of weeks ago, am very pleased with the quality, now it's down it's even better than I thought.
The service including the fitting has been excellent can't fault it at all.

May 8, 2026
Rated 5 out of 5 stars

Highly Recommend

Friendly and knowledgeable sales staff. Great range of carpets. Skilled and pleasant carpet fitter. The whole process was easy. I would highly recommend them.

May 7, 2026
Rated 5 out of 5 stars

Great experience buying the carpet

Great experience buying the carpet, from store as the service was helpful, as the advice given on type of carpet to buy was useful in relation to having a 40kg German Shepherd . The quality of the carpet, is lovely and to order was a smooth experience in time and ease. I have loads of compliments on how it looks

May 6, 2026

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