Corniche Watches Reviews 62

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I’ve been really impressed with the Corniche rose gold chronograph. It looks elegant without trying too hard, and the rose gold tone gives it a warm, classy feel with the blue hands. I like how it wor... See more

Rated 5 out of 5 stars

Just got my Demande Speciale Heritage Chronograph and it’s is awesome! The dial is a modern vivid orange and very high quality. Stopwatch feature is smooth as butter. Seriously, it's a great mix of ol... See more

Rated 3 out of 5 stars

My son wouldnt stop talking about how he wanted a Corniche watch for his birthday last October so I bought him one. It came in a timely matter and in a beautiful box but once he opened it, him & mysel... See more

Rated 5 out of 5 stars

Second purchase from Corniche, another exceptional watch for the price. I purchased the Visionnaire stainless steel and its brilliant quality for the price. Looking forward to the next one. Great comm... See more

Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value, high quality and beautiful design

Great value, high quality and the design is something that is not easy to find at that price range with all its details.

Looked into Corniche and they have been doing this for over 12 years of time now and are still suprising without loosing any of the quality and high brand value. Saw some Youtube reviews of the watch and got interested due to some of the real deep watch fantasts had so many good things to say about it.

Just bought my first watch and could not be more than positived surprised by it. Really do recommend!

October 9, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Terrible Customer Service and Defective Watch - 1.5 Months of Written Communication and Still No Refund

I had previously purchased three watches from Corniche, which I was very happy with, so I decided to buy the new La Grande Corniche with Bleu Horizon Sunburst dial.

I received the watch on August 27, 2024, and immediately took it to a watchmaker to have a few links removed, as recommended in Corniche Watches' accompanying guide. However, the watchmaker was unable to unscrew the screws in the strap due to their poor quality, and he didn’t dare screw them back in fully either. I then contacted Corniche, and that’s when things went downhill.

Corniche claimed this couldn’t be true, so I took the watch to three other professional watchmakers, who also refused to work with the screws on the strap.

I contacted Corniche again and suggested sending the defective watch back to them in exchange for a new one, and that they could reserve a sum on my card as security until the defective watch reached them.

Corniche rejected this proposal and instead offered that I send the watch back so their workshop could adjust the strap.

I sent the watch back to Corniche using the provided return label, and the watch arrived at their facility on September 9, 2024.

I then had to follow up several times before finally receiving a response on September 13, stating that they had assessed the watch and found signs of wear on both the strap and the backplate. However, they would still have their workshop adjust the strap and send the watch back to me.

Once again, I had to repeatedly ask for updates, as I had neither heard anything nor received the adjusted watch.

Finally, I received an update saying they might be able to prioritize the adjustment of my watch and complete it within 2-3 weeks. Otherwise, their workshop’s lead time was 6-8 weeks.

I wrote to them, stating that this was unacceptable, as I had already waited 4 weeks and could now expect at least 2-3 more weeks for a simple adjustment that could have been resolved from the start if they had just acknowledged that their watch had a defect and sent a new one.

On September 24, 2024, I canceled the purchase and was told they would refund the money for the watch.

I have now followed up twice, and 11 days have passed without a reply to my emails or a refund.

October 4, 2024
Unprompted review
Corniche Watches logo

Reply from Corniche Watches

Hi David,

Your feedback and review are appreciated as we're always striving to improve all areas of our operations.
It's an unfortunate situation but one that we've tried our best to rectify. It's evident in the total transparency we've had in the approximately 40 emails between the two of us. Furthermore, we agreed to all your terms, first to fix it, then to replace it, then to process a complete refund.

As we've never experienced this problem before we needed a bit of time to try and figure out what would be the best solution. This in combination with the relocation of our warehouse delayed things slightly.

We were surprised by the condition of your returned watch and we had to replace several parts.

Our workshop questioned if it were ever handled by a professional due to how damaged the watch was and how quickly they were able to fix the supposed issue.

Corniche Watches has invested heavily both timewise and financially in solving this matter, as we do with all our customers. We’re firm believers that aftersales is an integral part in a purchasing experience.

Sincerely,
Oliver

Rated 5 out of 5 stars

I was gifted a Corniche watch

I was gifted a Corniche watch for my 30th birthday by my closest friends. I'm not a big watch guy so I was instantly struck by the awe inspiring package it came in, so elegant and fancy. It instantly became and still is one of my most prized posessions. I used to wear it all the time, but now 9 years later I only wear it on special occasions. I even have a matching Corniche bracelet for it now. If you're not big on watches, get a Corniche. It's not too pricy but you get a big feeling of fancyness and elegance while wearing it. Who knows? maybe a Corniche will change your mind about watches. It did for me.

May 19, 2024
Unprompted review
Corniche Watches logo

Reply from Corniche Watches

Thank you Mitchell!

Advertisement
Rated 5 out of 5 stars

Just got my Demande Speciale Heritage…

Just got my Demande Speciale Heritage Chronograph and it’s is awesome! The dial is a modern vivid orange and very high quality. Stopwatch feature is smooth as butter. Seriously, it's a great mix of old-school charm and modern.. If you're into watches, check them out, great value for $.

March 11, 2024
Unprompted review
Rated 4 out of 5 stars

I fell in love with the Heritage…

I fell in love with the Heritage Demande Spéciale V from what was shown on the really top notch website. Cool watch. I ordered one. Received it within 4 days of ordering. Wow! I opened the box (fancy!), and was bitterly disappointed.
1- The orange dial of the watch I received (straight orange ‘sunkist’orange) was not al all the same color as shown on the website (beautiful tuscan yellow).
2- The Breguet numerals on the dial were gold and flat, not the nice, chunky silver numerals shown on the website.
I sent an email on March 6 asking to return the watch for a reimbursement. Oliver at Corniche got back to me quickly and explained that this was an anomaly. We are working out a solution.
More to come…
Oliver looked at a number of similar watches at the warehouse and stated that the orange dial was like shown on the website. He may be right - eye of the beholder.
As for the numerals, we agree to disagree.
Oliver stated that my watch would be reimbursed upon return.
It was returned and I await the refund.
The Corniche watches are still beautiful. I still find them very attractive and well built.
Maybe I’ll buy another one in the future once the new special edition is issued
All in all, good experience with Oliver in terms of customer service. I changed my rating to a 4.
Until next time.

March 3, 2024
Unprompted review
Corniche Watches logo

Reply from Corniche Watches

Hi Francois,

Hope all is well and thank you very much for taking the time to review our business online. We take all reviews very seriously as we aim to improve continuously.

From a personal point of view the dial is very orange. I’m looking at all the pictures online and in our social media and can’t bring myself to think that it is yellow. Our social media Demande Speciale launch post specified that the color is orange and interestingly enough, your feedback is also unique as we have not yet had a single similar case.

The markers are indeed stainless steel and we’ve confirmed it for every single Demande. In some specific lightings the markers can give off a goldish look when the light reflects in the orange dial.

At Corniche we highly value everyone’s opinion and satisfaction which is why we have a 30-day, no questions asked, completely free, return policy. Unfortunately, this was the route we had to take this time, but as per our e-mail conversation we’d be very happy to welcome you back, should you wish to give us another chance.

// Oliver

Rated 5 out of 5 stars

Gorgeous watches for great value!

It is a really good looking watch. Looks and feels more expensive than its price tag. Especially with the discounted price of some models, it is hard to find a watch that looks this good.

My purchase process was also great. I had some questions about the watch I wanted to buy so I emailed directly to the CEO/Owner of the company. He responded to all of my questions and overall he was very pleasant to talk to.

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Top experience!

I purchased the ’Heritage Chronograph Yellow Gold with Green Dial’, and the watch looks and feels even better in real life than in pictures. Love the item, and the shopping experience was perfect, from website to delivery. Allready looking for my next Corniche watch to get.

January 28, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Corniche - the brand that suits my lifestyle perfectly

Corniche is the watch brand that suits me and my lifestyle perfectly. One day it's an international business meeting, and the next day I'm traveling and heading to a more casual dinner. I know that the Corniche watches La Grande and Chronograph are suitable for both situations. I have received a lot of praise for the watches. Corniche always delivers quickly and is extremely professional. I will remain a loyal Corniche customer for many years to come.

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality!

Great quality!
So happy with the watch. Have watch Corniche on Instagram for a while but took the plunge now and can’t be happier. Already ordered extra straps for it and shipping was fast.

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

I order corniche heritage and I'm just…

I order corniche heritage and I'm just telling that in the photo it's nothing compare when you have on your hand it's absolutely amazing beautiful and it gives you the feeling of a luxury watch if it was other company or brand for sure the price it will be much more higher. I suggest to everyone it's a must to watch.

February 21, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

I've ordered 5 watches through the…

I've ordered 5 watches through the years. And I must say I'm very happy with all of them. Great quality (my oldes one is over 6 years old and still in top condition). Can't wait to order my next one again!

February 20, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a limited edition watch and…

I ordered a limited edition watch and it was a disappointment . Its a inexpensive watch that comes in a fancy box . There are much better watches on the market for less ... they look better in the pictures than they do in person

January 14, 2024
Unprompted review
Corniche Watches logo

Reply from Corniche Watches

Hi JS - We're very sorry that the purchase didn't live up to your expectations. Please feel free to reach out to us on info@cornichewatches.com to see if there's anything we can do to make it better or to provide more thorough feedback.

Have a great week!

Rated 1 out of 5 stars

Hands literally fell off

Hands literally fell off, no support! I got a rose gold and black Heritage 40 a few years ago brand new as a gift yet never wore if because soon after that person passed away. I finally got the courage to wear it in their honor, and was planning for a wedding this upcoming weekend. When I took it out, one of the hands was completely off in the glass just sitting on the bottom. I asked for their support since the product was clearly never worn and they said sorry it was out of warranty. Never again.

November 21, 2023
Unprompted review
Corniche Watches logo

Reply from Corniche Watches

Hi Jordan!

Hope all is well and thank you for taking the time to leave a review as we’re always striving to improve our operations. As we talked about via e-mail we offered to perform the nescessary repairs free of charge even though your warranty expired roughly 8
years ago. The only the thing we asked of you was to take care of the shipping fee.

You seemed happy with this solution but I might have missed something

As previously I’m always avaliable via email and the live chat on our website, please reach out so I can assist you further.

All the best,
Oliver

Advertisement
Rated 2 out of 5 stars

Low quality straps and their…

Low quality straps and their replacement straps are expensive to buy, still they will be low quality. so you will be ending up buying new straps every year which is not fair.

May 5, 2023
Unprompted review
Corniche Watches logo

Reply from Corniche Watches

Hi Sara,

Thank you for taking the time to provide feedback as we always strive to improve. We take great pride in the material and production of our straps which we continuously develop. I would be very happy to take a look at the strap and see if we could work something out so don't hesitate to contact us at info@cornichewatches.com with a few pictures of your straps!

All the best,
Oliver

Rated 5 out of 5 stars

Great watch and customer service

The watch is amazing. Looks and feels great!

Had amazing customer service from Corniche. I ordered the watch to the wrong country and they were very helpful getting it delivered to the correct address. They did everything they could to help me get the watch quickly!

August 31, 2022
Unprompted review
Rated 5 out of 5 stars

I´m really impressed by Corniche

I´m really impressed by Corniche, in the quality of the watch, how you really feel that they have choosen all the details in such a thought in quality and elegance. I got my watch in just three days, delivery to Switzerland. As I mentioned, really impressed and you got yourself a new fan Corniche.

June 29, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look