Hibu Reviews 

592
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, most reviewers were somewhat happy with their experience overall. However, many customers reported a largely negative experience, citing issues with service quality and professionalism. Reviewers frequently expressed dissatisfaction with disorganization, a lack of accountability, and poor communication from representatives. Concerns were also raised regarding the effectiveness of marketing efforts, with many noting a lack of leads, dwindling online presence, or websites that did not meet expectations. Conversely, some people were satisfied with the helpfulness and responsiveness of individual staff members, praising their efforts in managing campaigns and providing guidance. These customers appreciated the support team's efficiency in implementing website changes and improving online visibility, leading to increased calls and traffic.

What people talk about most

Service

Users describe negative interactions with service, with many expressing disappointment over a lack of results... See more

Staff

Reviewers mention ambiguous feedback about staff, with many customers expressing satisfaction with individual... See more

Marketing

Reviewers highlight ambiguous aspects of marketing, with some customers reporting positive experiences, such... See more

Website

Customers had ambiguous experiences with website services, with some reporting significant improvements in... See more

Customer service

Clients share ambiguous opinions on customer service, with many reporting positive experiences. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

HIBU sponsors and manages our company website. I would like them to take a more proactive approach to keeping it updated and active. I do appreciate their SEO and oversight of our Google profile.

Rated 1 out of 5 stars

Absolutely terrible experience with Hibu. Our rep completely stopped responding — we’ve called, texted, and emailed with no reply. They failed to transfer our website in time, which left our b... See more

Rated 1 out of 5 stars

I'm very frustrated because I tried to cancel a year ago because I was not getting any new business from the Website that they created for my Etsy business, but they play tricks with you and never ac... See more

Rated 1 out of 5 stars

Before they started working on our site. We got a verbal agreement that we wouldn’t work with any marketing agency if we didn’t fully own the website we didn’t renew. Once they did a poor job on seo a... See more

Company replied


Company details

  1. Media & Publishing

Written by the company

A leading provider of technology-driven digital marketing solutions to local businesses across the US, Hibu Inc. provides an integrated digital marketing solution that includes reviews, websites, SEO, omnichannel marketing, automated email and text marketing, and more—all from One Platform, One Provider. Trusted by tens of thousands of small and medium-sized business owners because of their extensive professional expertise and experience, Hibu helps their clients efficiently manage and continuously engage with prospects, generate valuable leads, and turn those leads into customers that keep coming back. Hibu is a Meta Marketing Partner, Google Partner, Amazon Ads Partner, and Microsoft Advertising Elite Partner. To read Hibu reviews and learn more, visit http://hibu.com.


Contact info

3.1

Average

TrustScore 3 out of 5

592 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.1

All reviews

(592)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

OVER 30 years AS A loyal CUSTOMER DISGUSTING

ABSOLUTELY DISGUSTING BEHAVIOUR FROM…yell/ Hibu
ABSOLUTELY DISGUSTING BEHAVIOUR FROM THIS COMPANY

BY THE WAY THIS WAS FEW WEEKS AFTER RETURNING DUE TO COVID 19

After receiving a DEPT RECOVERY LETTER STATING I HAD TO PAY OVER £363 Because I had not paid my invoices due to COVID I was quite SHOCKED TO SAY THE LEAST
AND IN THE MEAN TIME THEY HAD CLOSED ALL MY WEBSITE AND EMAILS IS I DID EVERYTHING THROUGH THEM NO EXPLICATION OR EMAIL OR EVEN A LETTER SO MUCH SO I COULDN'T GET ANY EMAILS OR CUSTOMERS LOOKING AT MY WEBSITE AND ITS BEEN WEEKS NOW CAN YOU IMAGINE MY DISTRESS AT SUCH A DIFFICULT TIME IT WAS A NIGHTMARE “at such a time when we are supposed to be in this together.
SO I RANG EXPLAINED TO THE LADY BECAUSE OF COVID THE BUSINESS WAS STRUGGLING AS I DID NOT GET ANY HELP FROM GOVERNMENT SO PAYMENTS WHERE TAKING LONGER TO PAY BUT THEY WILL EVENTUALLY BE PAID IT IS GOING YO TAKE LONGER THAT WAS IN JUNE AND I HAD NOT HEARD ANYTHING TILL I RECEIVED THIS DEPT LETTER FROM A DEPT AGENCY I HAVE NEVER BEEN SO INSULTED IN MY LIFE. WHY DID YOU NOT CONTACT ME???????! TO RESOLVE
WHAT I WOULD LIKE TO KNOW IS
1, WHY DID YOUR COMPANY NOT CONTACT ME SOONER
2, WHY DID YOUR COMPANY CUT MY EMAILS AND WE SITE OFF WITH NO EXPLANATION.
3, WHY DIDDNT YOU GIVE ANY TIME TO GET ME BACK ON MY FEET
4,WHY IN THIS UNCERTAIN TIME WITH A PANDEMIC YOU DID NOT SHOW ANY COMPASSION FOR SMALL BUSINESS LIKE MINE
5, WHY DID YOU SEND A DEPT LETTER
6, WHY IS THERE EXTRA CHARGES ON THE LETTER
7, WHY ARE YOU SUCH A NASTY UNCARING DESPICABLE COMPANY
8.WHY DID YOU NOT CONTACT ME STATING YOU ARE GOING TO CUT MY WEBSITE ME OFF
9 WHY IN MY TIME OF NEED THERE WAS NO LOYALTY
10, I HAVE NEVER FELT SO ASHAMED TO RCIEVE SUCH A LETTER AS A LOYAL CUSTOMER FOR OVER 30 YEARS YES 30 YEARS
I AM ABSOLUTELY DISGUSTED I AM SO GLAD YOU HAVE ENDED MY CONTRACT I WIL NEVER NEVER NEVER USE YOUR COMPANY AGAIN BELIEVE ME I AM GOING ELSE WHERE TO A MUCH NICER TRUSTWORTHY COMPANY AGAIN WHEN
FINALY CAN I JUST SAY THIS REVIEW IS A CONSEQUENCE OF YOUR BAD BUSINESS TO A VERY UNHAPPY CUSTOMER
AND I WANT THE WORLD TO KNOW HOW BAD YOU ARE

PLEASE PLEASE IF ANY COMPANIES ARE OUT THERE CONSIDERING USING HIBU DO NOT THEY ARE THE WORST DESPICABLE NASTY HORRIBLE WORST COMPANY I HAVE HAD THE MOST WORST EXPERIENCE AND I DO NOT WANT YOU TO FEEL THE WAY I DO.
At a time when we are all in this together THERE ARE BIGGER COMPANIES THAT THINK THEY ARE ABOVE US ALL WELL THIS IS FOM ME @#%<=+*^$# NOW THATS WHAT I THINK
PEOPLE SORRY TO RANT BUT I AM TOTALLY DISGUSTED AND APPALLED

OVER 30 years as a loyal customer
I WOULD OF THOUGHT THAT COUNTED FOR SOMETHING (I GUESS NOT)
NEVER AGAIN

August 20, 2020
Unprompted review
Hibu logo

Reply from Hibu

Good day Peter, I am sorry to hear about your dissatisfaction. If you email me at "cs.escalations@hibu.com" with "Trustpilot Concern - Attn: John" in the subject and your account information in the body of the email I'll be able to give you assistance. Thanks!

Rated 5 out of 5 stars

Excellent Service

Excellent customer service. Informative, approachable and patient with explanation. Quick follow up.

August 19, 2020
Unprompted review
Hibu logo

Reply from Hibu

Good day Shelly, thank you for the feedback!

Rated 5 out of 5 stars

Awesome customer service

Our rep, Dawn Turano went above and beyond to make sure our needs were met during the website design process. She was super professional and easy to work with. She made sure that everybody involved with this process did what they had to do to get our site up and running in a timely manner. We are very pleased to say the least.

August 5, 2020
Unprompted review
Hibu logo

Reply from Hibu

Good day Jennifer, thank you for the feedback! I'll be sure to pass this on.

Rated 1 out of 5 stars

Been with Hibu for years something has…

Been with Hibu for years something has really changed sales rep only calls when it’s time to renew when u have a problem it’s a call center in India or something barly speak English and just put you on hold but when you change your cc a real American person will call you fast I’m done with this company they showed me how many emails I got they was all spam porno emails not one job

July 17, 2020
Unprompted review
Rated 1 out of 5 stars

GO TO THE BBB REVIEWS FOR THIS COMPANY…

GO TO THE BBB REVIEWS FOR THIS COMPANY BEFORE SIGNING A CONTRACT!
Words can't express how hard it is to cancel your account with this company. I had 2 accounts for 2 different businesses and they made it a nightmare to cancel. We had to pay our attorney to get out of the contract! I had to pay for over a years service while dealing with this issue. The 2nd company was closed and again was charged for over a year and never received a statement and impossible to cancel the contract. BEWARE!!!

July 10, 2020
Unprompted review
Rated 5 out of 5 stars

Hibu as great

Hibu as great! They think of everything! The build takes time but it is worth it! They did great work and made sure our input was in there. So even though it is their ideas, our site is definately our site and has our touches!

July 7, 2020
Unprompted review
Rated 5 out of 5 stars

Big Believer in Hibu

I Choose Hibu to design a website and manage the digital marketing because I live and breath the positive results of Hibu helping local businesses everyday. As a Digital Account Executive for Hibu I know the difference it makes and the competitive advanage Hibu delivers.

June 15, 2020
Unprompted review
Rated 5 out of 5 stars

Stephen Carroll from Hibu

My representative from hibu named Stephen Carroll has made working with hibu a very excellent and easy process. He is made working with the Hibu company very easy and also has made me aware of all of the different services that they offer, so that I was able to figure out which ones would work out best for me. He also made certain recommendations that worked out awesome. In addition to that Steve keeps on top of my account and lets me know how things are going and make sure everything continues to go smoothly. I cannot say enough good things about my representative Stephen Carroll he's been instrumental in helping me to connect with hibu and have a great working relationship with that company

May 23, 2020
Unprompted review

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