cortexpower GmbH Reviews 

I found there item, which wasn't possible to find anywhere else🙏 delivery took few days and I was very satisfied with my experience 🙏

you have to pay to get their damaged shit, and you have to pay to send it back. You end paying 20 euros for nothing...facking idiots. It's a scam

I ordered two pairs of shoes different color from the same line of ADIDAS. One pair fitS good the other in the same size is over one cm shorter and doesn’t fit. For over a week I been trying to return the shoes that are too small by factory. The customer service person Fraun Nicole Kuhn is absolutely useless and just keeps telling me that their return portal is working although I took screenshots multiple times (over 10x now) showing that it doesn’t. I also find it ridiculous that I have to pay for the return when the product is faulty and simple just falsely marked in what size they are. I wouldn’t recommend ordering from that company if they charge the client for returns that are clearly the fault of the company who sells that product when they sizing is off. They are market as US 13 but in reality are US 11.5-12.

Cortexpower failed at the most basic task: delivering to the correct delivery address. Even though I sent the transaction receipt from PayPal displaying the correct delivery address, customer service offered no real solution and showed little interest in resolving the issue. Unreliable and unprofessional. Won’t order again.

Delivery on time - delivered what ordered

Very complicated. Costumer has to pay return costs.
You have to prepare a box for the return yourself, as the shipping bag used will not be accepted. You also have to print out the invoice and the return form yourself.

Never ever again .
The packaging will come to a cheap plastik bag ( same like Ali Express ) a winter Jacket of worth 160 € without any kind of receipt form
So The Jacket was extrem big for me and I had to return it .
I had to pay alone the return costs .
To find a Karton Box as the Post don't accept the Plastic Bags .
To print the receipt .
When I asked why the didn't send the receipt they said it is in my email .
Ok . Then why should I print it ?!
No sense .

Good quick delivery. Product was as described, and for the best price on the market.

Paid for an item listed as in stock and to be delivered in 2-5 business days. When it hadn’t been posted after 3 business days I emailed asking if there was a longer delay expected. Another day later I received an email saying that there was a problem with the stock from the supplier. So the item was never in stock and I also didn’t receive notification that there would be a delay before writing and asking. I won’t be buying from this shop again. Save yourself the hassle and just buy from somewhere else.

When you call the customer service number, you get an automated voice recording informing you about your options and then keeps you on about 8:34 minutes and then goes off after telling you that you have called after opening times at 13:56pm on 17th of June, 2021. Not a reliable shop***

You cannot wear the shoes and then return them if they do not fit. They will immediatly reject all claims for returning the goods and make you pay for returning the non fitting shoes to you!!!

Avoid to order at any cost to avoid such a behaviour!

Bought two pairs of shoes from this seller. Upon arrival, one of the pairs looked as the left shoes had been “tested” before I got it. Funny enough, the same left shoe had a “cosmetic” fold in the front a when I received them. I contacted the customer service about this issue, as this pair did not arrive in the condition I expected. Instead of complaining to much (I don’t mind if someone have tested it for 1 minute before I got it) and wanting to return the pair, I agreed upon 5 euro refund, as I informed the seller that I was interested in buying a third pair of shoes from them the upcoming month, and that I did not want to leave a negative feedback of EBAY because of this “minor” issue – my goodwill from beginning.

Now the funny part start, after wearing this particular pair to work three times within 13 days of receiving the shoes, this fold ends up breaking the material and creating a hole inside the shoe. This is a big surprise to me, and I contact therefore seller and inform them that this is not what I had foreseen and that it must be a defect shoe, as it occurred on the same spot where the fold was when I received them. They reply that actually the case/reclamation was closed when they offered me 5 euros from their side, but as “goodwill” they will offer med another 10 euros. Thanks for insulting my intelligence dear seller! I buy two new pairs shoes, so I do not to have to wear worn down shoes, and what usage do I have of a new pair with broken material in the front? Do you take me for a fool that walks around in defect shoes? Would you wear it yourself?

The other pair I have no problems with, and I am very satisfied with them. So why not admit that this was a fault from the supplier, you sold it once, and it came back. Instead of sending it back to the supplier, you tried to re-sell it as new, and hope that someone like will buy into it.

Advice: If there is the smallest suspicious of things not being ok with your product, then return it right away. Otherwise you done and depend on their useless “goodwill” as a term they use themselves.