Cosmedique Reviews 

45
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I cannot understand the bad reviews here 🤷🏻‍♀️ Today I ordered the 5. cream, it works GREAT (and.. it’s the first cream in my life, that I really like for my mixed skin) and my wrinkles g... See more

Rated 1 out of 5 stars

Another payment has been taken by this company, even after assurance that my account was cancelled. So distressing, so far taken £260, although one fund, another amount taken. Please, please, be aware... See more

Company replied

Rated 1 out of 5 stars

Awful! I blame myself for not checking the reviews before making this purchase. I feel so taken advantage of! I can’t believe they are using my card details to make recurrent purchases when I never... See more

Company replied

Rated 1 out of 5 stars

Thieves liars and deceivers. Robbed from me after I bought product for supposedly $39, but was informed that I was billed for over $2O0.Naturally I immediately cancelled but they failed to carry out m... See more

Company replied

Company details

  1. Skin Care Clinic
  2. Pharmacy

Information provided by various external sources

Cosmedique's ultra-concentrated skin revitalizing formula, obsessively engineered with the most age defying ingredients to enhance skin cells natural renewal process.


Contact info

  • West Cypress Creek Road 1451, 33309, Fort Lauderdale, United States

  • cosmedique.com

2.1

Poor

TrustScore 2 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(45)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outright Recommendation

I cannot understand the bad reviews here 🤷🏻‍♀️

Today I ordered the 5. cream,

it works GREAT (and.. it’s the first cream in my life, that I really like for my mixed skin) and my wrinkles got less ! Some friends asked me if I had a lifting 😊

The service of Cosmedique is excellent
(5 time experience..)

I‘m happy to recommend Cosmedique !

February 28, 2022
Unprompted review
Rated 1 out of 5 stars

Cannot stop a so called subscription - beware!

I bought Cosmedique all in one cream and I'm quite happy with the cream and its result.
I am very unhappy with the service, specifically with the fact the company decided I have some commitment to a subscription I did not want, did not ask for, and keep paying for, even though I wrote them to ask them to stop.
Beware!

July 3, 2021
Unprompted review
Cosmedique logo

Reply from Cosmedique

Hello Ronny,

We always encourage our customers to read the terms of their order before they place it. All of the terms of our promotion are available on both our website check out page as well as in your order confirmation email.

Further to that as part of your original order we do also issue refills each 60-days until otherwise cancelled by you.

As per writing, your subscription with us has been canceled as requested today July 7th. If you have questions we recommend that you email customer support at support@cosmedique.com

Rated 1 out of 5 stars

Further Complain about Cosmedique

Following the reply, I got from Cosmedique, (“ Your order is still eligible for a refund under the 100-day money-back guarantee so you are more then welcome to return it still for a refund. Please contact us at our address mail you need assistance regarding on this matter.”) I tried to contact them without success. I wrote to Cosmedique I do not ask for a refund as I did use the product. I stopped using it as I got a skin rash and I had am currently using a medical cream (Adaferin) prescribed by my dermatologist. I just want to make sure I shall not receive another tube of Ultra Concentrated Skin Rejuvenation for which of course I would be charged.
If I do not get an answer to my mail about my “ so called” subscription cancelling, I shall apply to the US Bureau of Consumer Protection.

June 14, 2021
Unprompted review
Cosmedique logo

Reply from Cosmedique

Hello Simone,

Please be advised this information regarding subscription orders and the promotion was both on our website checkout page as well as in your order confirmation email.  I see we went over the terms with your via email as well.

We do encourage all of our customers and potential customers to read the terms of any order they place with any company.

As per writing we had canceled your subscription as you requested and confirmed you back last June 17th. Please contact us at support@cosmedique.com if you need assistance regarding on this matter.

Rated 1 out of 5 stars

Over priced €173 for a tube of cream

NEVER received a contract

May 28, 2021
Unprompted review
Cosmedique logo

Reply from Cosmedique

Hello Dorothy,

Please be advised this information was in our advertisement, on our website checkout page and on your order confirmation email. If you'd like, I can resend this original confirmation to you which clearly shows cost due in 30-days. I see we went over the terms with you last May 28th.

To date, we have not yet received a return from you and did offered refund for 50% if you'd like to keep the product. Your order is still eligible for a refund under the 100-day money-back guarantee so you are more then welcome to return it still for a refund.

Please contact us at support@cosmedique.com if you need us to resend the return instructions to you.

Rated 5 out of 5 stars

I have used this product for 4 years

I have used this product for 4 years, it is expensive but it works. Good delivery, cream stops me getting wrinkles and keeps skin fresh looking. I am 76, nobody who does not know me believes my age.

May 26, 2021
Unprompted review
Rated 1 out of 5 stars

Seems I am not the only person who has…

Seems I am not the only person who has problems with this non UK country Cosmedique for being ripped off!! Also they take charges from your bank account first it was 82p but then it went to £4.56 along with £135.87 and surprisingly I had to use debit card as couldnt use credit card because they know that you can claim back from a credit card - DO NOT BUY FROM THIS COMPANY - I HAVE BEEN RIPPED OFF AND I WISH I HAD READ THE REVIEWS ON HERE FIRST BEFORE I MADE THAT PURCHASE! MY BANK HAS NOW BLOCKED THEM FROM TAKING ANY FURTHER MONEY FROM ME! I CANNOT AFFORD THIS !

May 9, 2021
Unprompted review
Cosmedique logo

Reply from Cosmedique

Hello Karen,

Please be advised this information regarding the promotion order was both on our website checkout page as well as in your order confirmation email. I see we went over the terms with you last May 5th.

You were upset about this transaction at which time we explained to you that you could still return the product for a refund. To date we have not received a return from you.

Your order is still eligible for a refund under the 100-day money-back guarantee so you are more then welcome to return it still for a refund. Please contact us at support@cosmedique.com if you need us to resend the return instructions to you.

Rated 1 out of 5 stars

DON'T ORDER ANYTHING FROM THIS BRAND

DON'T ORDER ANYTHING FROM THIS BRAND!
I got screwed. You think you ORDER a sample but lately it turns up that you will pay for this. You will be charged for the purchase whatever you write or say. Stick to you local stores/websites.

April 22, 2021
Unprompted review
Rated 1 out of 5 stars

This is a scam!

I had payment stopped by the fraud department of my bank, as they went in for the full price of the product, at about €150, last night, when I replied to an advertisement, saying I would only be charged for p and p, for a 30 day free trial.
My bank have now cancelled my bank card, do they cannot do this again.
Don’t buy!
It is a scam!

April 17, 2021
Unprompted review
Cosmedique logo

Reply from Cosmedique

Hello Deirdre,

This information was right on our website checkout page for your review prior to placing your order and also on your order confirmation email.

As per writing, your account with us has been closed last November 2017. If you have questions we recommend that you email customer support at support@cosmedique.com

Rated 1 out of 5 stars

Im so glad I looked here before…

Im so glad I looked here before purchasing . What I do see is customer service responding back to look at the website for terms and conditions to all customers . How about you display them where they are visible then you might not have this issue . Either way not going for it ! Thanks trustpilot

April 9, 2021
Unprompted review
Rated 1 out of 5 stars

Thieves liars and deceivers

Thieves liars and deceivers. Robbed from me after I bought product for supposedly $39, but was informed that I was billed for over $2O0.Naturally I immediately cancelled but they failed to carry out my wishes. No ingredients listed on product so this remains a mystery and indicates that these people and there product are scammers.

March 27, 2021
Unprompted review
Cosmedique logo

Reply from Cosmedique

Hello Elisabeth,

We always encourage our customers to read the terms of their order before they place it. All of the terms of our promotion are available on both our website check out page as well as in your order confirmation email. I see we went over with your concern via email as well back February.

We explained the terms of our 30-day trial promotion and you were aware that there was a payment due for the product you already received which is 50% OFF, at the end of your trial time.

To date, we have not yet received a return from you and it's been almost a weeks now since I sent the return instructions to you.

As per writing, your money-back guarantee for the initial order is still ongoing .

If you have questions we recommend that you email customer support at support@cosmedique.com and will watch for your response as well.

Rated 1 out of 5 stars

Luckily swerved! Thanks TP.

Wow!!! Thank you trust pilot..so much. I nearly got sucked in by these thieves! Shame on you!
So sorry for all the ladies who have lost there money :( I hope you manage to get it back and this scam company gets shut down asap.
Although they are probably trading under a different name in the costa del sol by now .

March 9, 2021
Unprompted review
Rated 1 out of 5 stars

Awful

Awful! I blame myself for not checking the reviews before making this purchase.
I feel so taken advantage of! I can’t believe they are using my card details to make recurrent purchases when I never actually subscribed for a membership !!
I am sickened and will literally never buy things online ever again from unknown companies!
I don’t even know if I can get my bank to block transactions from this company ???

March 3, 2021
Unprompted review
Cosmedique logo

Reply from Cosmedique

Hello Rana,

We always encourage our customers to read the terms of their order before they place it. We also send you reminder emails for your refill orders to allow you time to cancel or reschedule if needed.

All of the terms of our promotion are available on both our website check out page as well as in your order confirmation email.  I see we went over with your concern via email as well.

As per writing, your money-back guarantee for the initial order is still ongoing and refill order has been canceled as well.

If you have questions we recommend that you email customer support at support@cosmedique.com and will watch for your response as well.

Rated 3 out of 5 stars

Why nobody talks about their experience…

Why nobody talks about their experience on using the cream? Why I only read about money being taking out and scam so on... talk about the product for people who bought it, i guess you guys used it or no,? Like I used the cream, I do like though how my skin feels after it feels smooth and like rejuvenated. Having said that I do not know what exactly is in the cream, they don’t have a ingredients list which I am not happy about. But I do use it and so far my skin is okay, no adverse reactions as far as I am concerned. Not sure what to say about this company but it doesn’t feel completely flawless. I find myself that I can’t trust 100%. And it’s true their customer service sucks as they always display this “professional” attitude in the emails. One thing I will say, you have to keep emailing them, asking questions etc keep the conversation like open. One trick guys: cancel and report the card you used for purchase as lost and stolen, then you won’t have problems with charges. Just an idea.

March 2, 2021
Unprompted review
Rated 1 out of 5 stars

I was almost sucked into this vortex of…

I was almost sucked into this vortex of scam charges and smug patronising response emails, How awful to be scammed out of money then to have a self righteous salt rubber singing company Trumpery, I can't think of anything worse, try hiring a human Cosmedique! Those responses those emails are dispicable shame on you those emails were what finally exposed the type of company you are, Make no mistakes, customer services, like real customer service never respond like that, I am so sorry this awful company is still misleading, thank you trust P, without you there would be more VICTIMS, Cosmedique I will be tweeting a truth tweet to my 10k followers an hopefully one of my bigger followers will run with it an get you the advertisements that you deserve.. U an Yr small PRINT.

February 15, 2021
Unprompted review
Rated 1 out of 5 stars

I think people who sale women products…

I think people who sale women products like this getting their hopes up and taking their money too should have to pay for the women who they ripped off, the company should have to pay for the women to have face lifts. It's wrong to get a woman's hopes up and make her think she's going to look younger if she uses your product and take her hard earned money too! I almost bought some and I would have been pissed off thank you so much for your reviews. Shame on the people who are in this company, that is so twisted u do people the way u are! The only thing I found that works some is retina or tretinoin topical cream a good derma roller and tca chemical peels u can order from Amazon or go to a doctor for better results from a chemical peel. I've tried a lot of products I am 56 and laid in the sun and tanning beds all my life. Oh ya u can order retina cream on the wish app with no prescription required and cheap. I'm no doctor or anything I'm just an ageing woman looking for the fountain of youth or a miracle. I just bought a jawzrize and it exercises your jaw muscles I think it's pretty cool so far. I mean it will give u muscles in your jaw and it won't be as good as a facelift but exercise is good for u and it does help u look better and feel better. Wouldn't it be kinda cool if that the more wrinkles u got the more beautiful u was. My mom and my grandma sure we're beautiful women and they had wrinkles do I guess beauty is in the inside ! So that would make people who sale this bad product to us very ugly don't u think !

January 30, 2021
Unprompted review
Rated 1 out of 5 stars

Another payment has been taken by this…

Another payment has been taken by this company, even after assurance that my account was cancelled. So distressing, so far taken £260, although one fund, another amount taken. Please, please, be aware! Response so not true, this is a scam company, pls do not order from this company. Pls just look at previous reviews...can we all be wrong?!!!

January 28, 2021
Unprompted review
Cosmedique logo

Reply from Cosmedique

Susan this is simply inaccurate. Your account with us has been closed since January 19th. Your refund for your return was processed on January 20th and nothing has happened since then as your account with us is closed. If you have questions we recommend that you email customer support at support@cosmedique.com

*Additional Information - Susan you updated your review to say our response is untrue which is inaccurate. The payment you're referring to that was "taken after your account was closed" is from back in December which I thought we just resolved via email.

Rated 1 out of 5 stars

If ONLY I had read your reviews here before... I have also been scammed by this company, deducted 169CHF when it was advertised for 39 CHF. And now I see my "refill" has also been sent my way.

I have also been scammed by this company, deducted 169CHF when it was advertised for 39 CHF. And now I see my "refill" has also been sent my way. I was also charged 50 CHF for customs fee at Swiss border.
I am really sad tht so many women have been caught in this ruse, the sole reason is that we wish to feel good and practice some self-care, rather than become angry, upset, financially stung.

December 21, 2020
Unprompted review
Cosmedique logo

Reply from Cosmedique

Hello Karin,

All of the terms of our promotion are available on both our website check out page as well as in your order confirmation email. I see we went over the terms with your via email as well.

I do see that a refill order was inadvertently shipped after you had closed your account. However, please note that you were never charged for said refill.

If you need additional help with your original order please email us at support@cosmedique.com

Rated 1 out of 5 stars

I have literally just had money stolen…

I have literally just had money stolen from my account by Cosmedique!!! I requested a convenient return package as soon as I realised that I was going to be charged the full amount, and as I was in the process of communicating with a customer rep, she charged me first 71 pounds, and then 82 !!!!!! I am devastated. This is beyond appalling.

December 11, 2020
Unprompted review
Cosmedique logo

Reply from Cosmedique

Hello Rebecca,

All of the terms of our promotion are available on both our website check out page as well as in your order confirmation email. I see we went over the terms with you via email as well.

You were provided both with return instructions as well as an offer to settle your balance at a lesser amount. You accepted the discounted amount on December 11th at which time your card was processed as discussed.

You were upset about this transaction at which time we explained to you that you could still return the product for a refund. To date we have not received a return from you.

Your order is still eligible for a refund under the 100-day money-back guarantee so you are more then welcome to return it still for a refund. Please contact us at support@cosmedique.com if you need us to resend the return instructions to you.

Rated 1 out of 5 stars

Thumbs Up to TrustPilot Reviews

I'm going to say Thumbs Up to TrustPilot that I still have my money
The downside is this company will continue to harass you to buy
We need to make all people aware of these scammers it's not fair as most people just want to look Younger and feel they need a product

November 13, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look