Cosme Paradise Reviews 

323
TrustScore 1.5 out of 5

1.4

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Rated 2 out of 5 stars

Two free gifts were supposed to come with the purchase, but no sign of them. I'm not concerned at the loss, as these were just small items and didn't influence my purchasing decision at the time... See more

Company replied

Rated 2 out of 5 stars

I was informed that my order was shipped on the 8th October 2013, with the tracking number RC900575361HK. I placed my order on the 29th September, over a week prior to my order being shipped. I was... See more

Company replied

Rated 1 out of 5 stars

I placed this order on 30th July and I have still received no confirmation that it has been shipped! I could forgive that if the parcel had been delivered but no sign or siting of it here in Weston s... See more

Company replied

Rated 1 out of 5 stars

Placed my 1st order with them Nov'13, product never Delivered n when asked 4 Refund, was given lots of Excuses n kept Stalling as well as Don't really bothered 2 Respond 2 Emails until I Wrote... See more

Company replied

1.4

Bad

TrustScore 1.5 out of 5

323 reviews

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1.4

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Rated 2 out of 5 stars

Still waiting for my purchase to be delivered....so not happy :(

Site was easy to use. Purchase made and was expecting delivery prior to Christmas. It has been two weeks, Christmas is tomorrow and I am still waiting. Not happy.

December 23, 2013
Unprompted review
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Reply from Cosme Paradise

Dear Karen,

Thank you for your feedback , please kindly note the order 100006513 has been shipped and the tracking number is RC198626531HK .

Since Australia Post office doesn't support online tracking service for registered mail , please try to track the most updated status with Australia Post office by tel. 13 7678 directly, either you may track the parcel status on Hong Kong Post website: http://app3.hongkongpost.hk/CGI/mt/enquiry.jsp .

Please don't hesitate to contact us anytime if you have any enquiry.

Best Regards,
Cosme Paradise

Rated 5 out of 5 stars

Prompt Delivery, easily tracked!

I was initially cautious with this previously unknown website, but the user reviews helped convince me to take the plunge. And I'm glad I did! Prompt efficient service, they even answered my queries re tracking my items!
Definitely use Cosme Paradise again! Plus I saved over $60 in one purchase!

December 23, 2013
Unprompted review
Rated 2 out of 5 stars

Watch for hidden delivery costs

I placed an order on the 8 December for perfume as a gift for Christmas. It advertised free delivery all well and good I thought. Two weeks later hadn't heard or received the item, contacted them only to be told it had been dispatched from Hong Kong. On the 23 December I get home to find the parcel wouldn't be delivered as there was a £13.00 shipping tax to pay. The website is offering FREE delivery, and delivery within 4-6 days. Nowhere does it state that it may come from abroad and incur further costs. Had I know this I would not have placed the order as it makes it totally overpriced.
So please be aware when ordering it may cost a lot more than you think!!!!!

December 23, 2013
Unprompted review
Cosme Paradise logo

Reply from Cosme Paradise

Dear Yvonne,

Thank you for your feedback , please understand we've stated in our website that we will not be responsible for custom tax, customers will have to pay for their own tax if charged by custom.

http://www.cosmeparadise.co.uk/faq

Thank you for your understanding.

Please don't hesitate to contact us anytime if you have any enquiry.

Best Regards,
Cosme Paradise

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Rated 3 out of 5 stars

Good prices

Good prices. Delivery is a bit slow, but I did go with the free option. Would have preferred more transparency with regards to the "Last Day to Order" to guarantee delivery. It wasn't obvious and the information about the postage is a little bit deceptive.

December 23, 2013
Unprompted review
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Reply from Cosme Paradise

Dear Rachel ,

Thank you for your feedback , please kindly understand the order may delayed by Christmas rush , we value your comment highly and we promise we would keep improving our service and overall shopping experience quality!

Please don't hesitate to contact us anytime if you have any enquiry.

Best Regards,
Cosme Paradise

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Rated 5 out of 5 stars

Service was fast and effective

My purchases arrived within a week of ordering which was great as i had ordered a Xmas gift for my daughter. The prices are fantastic and they offer free gifts with purchases over a specified amount. The only down side ia that one of the free gifts the eye shadow was broken inside. Overall, the service is effecient, ouick, and friendly. It was reassuring to receive emails that let me know the parcels were on their way. I would definately use this service again. Very happy and satisfied.

December 18, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!!

Ordered perfume from Cosme Paradise and it arrived in great shape seven days later.
(including weekend days). Pleasantly surprised. Great customer service and communication. Would recommend to everyone.
Thanks staff at Cosme Paradise my daughters Christmas present arrived in plenty of time.Kind regards,
Catherine:)

December 18, 2013
Unprompted review
Rated 5 out of 5 stars

Quick & Easy

I knew what I wanted and found it easily. I received my order quickly and had no troubles.

December 17, 2013
Unprompted review
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Rated 4 out of 5 stars

good thanks

Item I ordered arrived really quickly and I'm happy with it, although disappointed my free face mask has not arrived.

December 17, 2013
Unprompted review
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Rated 5 out of 5 stars

Fantastic

I bought a bottle of hypnotic poison for my daughter for Xmas, received really quickly and they kept me informed every step of the way as to what stage my order was at

December 17, 2013
Unprompted review
Rated 5 out of 5 stars

5 stars

Fast postage, reasonably priced, item exactly as described.

December 17, 2013
Unprompted review

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