Cosmeticrx Reviews 714

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting that the team is responsive and makes them feel comfortable and informed throughout the process. The ordering process is often described as easy and efficient, with many customers receiving their products quickly. However, some customers were not happy with the customer service, mentioning slow response times or a complete lack of communication regarding their orders. A few other people also felt that their orders were incorrect or never received, leading to frustration and issues with billing.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent support,... See more

Product

Consumers have mixed experiences with the product. Many reviewers are satisfied, reporting that products like... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise staff members like Melissa and... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers reported issues with... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report positive experiences,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Things started out "rocky" with CosmeticRx because I could not figure out how to "turn off" subscription $299/month charges and shipments of Tirzepatide. I had purchased a starter month vial (2.25mg/... See more

Rated 4 out of 5 stars

I bought their Groupon offer. I didn't realize shipping was additional but I paid it. I had a little issue using the website but eventually got the hang of it. I like the fact you can pause delivery..... See more

Rated 5 out of 5 stars

My experience thus far has been great. I've ordered from a few other online health services during my health journey and Cosmeticrx has had the best customer service of any of them. I was contacted a... See more

Rated 5 out of 5 stars

I recently started my GLP-1 weight loss journey with CosmeticRX, and I honestly couldn’t be happier! From start to finish, the process was smooth, professional, and super easy to follow. The team made... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

714 reviews

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Rated 5 out of 5 stars

Amazing experience I got my…

Amazing experience I got my prescription very quickly within 2 days with everything that I needed! I was also able to reach out to their chat anytime I had any questions or concerns! Highly recommend !

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

I love their product, GLP -1, works great for me. It works as advertised. The price is affordable in comparison to others. Their website is very user friendly and their costumer service is excellent with prompt replies to any concerns via email or text.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome company

I have had great experience with cosmeticrx. The prices are quite reasonable and the customer service is excellent,Always ready to answer customers’ questions and are quite helpful . I have been on glp 1 for only a month and so far I’ve lost 12 pounds. I highly recommend this company.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

The entire process was smooth and…

The entire process was smooth and straightforward from start to finish. The website was easy to navigate, and everything was clearly explained, which made redeeming my voucher simple and stress-free.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

I am a real person; unpaid for my opinion

I am a real person, unpaid for my opinion. I signed up through a Groupon and received my first meds within 2 weeks. I have subsequently had a screening for Tretanoin and was approved within 48 hours (About 7-10 days to receive) I agree about their website being difficult to navigate because it doesn't link to Fedex, but that isn't enough for me to take any stars away

February 23, 2026
Unprompted review
Rated 3 out of 5 stars

Hoping for better service in the future.

Customer service up to this point has been non existent, I'm hoping with the new customer service rep it will be better. I would love to be able to write another review later saying what I great company this is but time will tell.

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service, I have been going back and forth with these people for weeks for a refund for a package I never received. Highly don't recommend and I would use a different company.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Melissa was amazing

Melissa was amazing! She was very helpful and informative. Can’t wait to receive my products and start my journey.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to navigate

The website was easy to navigate and it wasn't over complicated to get what I needed ordered in a short time. I liked that someone was in touch with me next day to explain things and offer help if needed.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

IM HAPPY THAT I FOUND COSMETICRX

I purchased the GLP-1 program through CosmeticRx using Groupon, and I’m very happy with both the price and the service. The process was smooth, communication was clear, and everything was handled professionally. Great experience overall — highly recommend!

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

My name is crystal mendoza I just want…

My name is crystal mendoza I just want to tell everyone how easy it was to place an order how everybody was super nice and sweet how they got back to me super quickly and let me know what was going on with my medication and when it was gonna be sent to me and if I any questions to call or text anytime

February 12, 2026
Unprompted review

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