Cosmeticrx Reviews 714

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting that the team is responsive and makes them feel comfortable and informed throughout the process. The ordering process is often described as easy and efficient, with many customers receiving their products quickly. However, some customers were not happy with the customer service, mentioning slow response times or a complete lack of communication regarding their orders. A few other people also felt that their orders were incorrect or never received, leading to frustration and issues with billing.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent support,... See more

Product

Consumers have mixed experiences with the product. Many reviewers are satisfied, reporting that products like... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise staff members like Melissa and... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers reported issues with... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report positive experiences,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Things started out "rocky" with CosmeticRx because I could not figure out how to "turn off" subscription $299/month charges and shipments of Tirzepatide. I had purchased a starter month vial (2.25mg/... See more

Rated 4 out of 5 stars

I bought their Groupon offer. I didn't realize shipping was additional but I paid it. I had a little issue using the website but eventually got the hang of it. I like the fact you can pause delivery..... See more

Rated 5 out of 5 stars

My experience thus far has been great. I've ordered from a few other online health services during my health journey and Cosmeticrx has had the best customer service of any of them. I was contacted a... See more

Rated 5 out of 5 stars

I recently started my GLP-1 weight loss journey with CosmeticRX, and I honestly couldn’t be happier! From start to finish, the process was smooth, professional, and super easy to follow. The team made... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

714 reviews

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Rated 1 out of 5 stars

Do not purchase this Groupon..it's a scam

Do not purchase this Groupon. I was approved for it and paid the extra $30 for 2 day shipping and still haven't received anything. You can only email or message thru ur account there is no real contact info for this company. They take your money and leave u high and dry. I figured Groupon would investigate these companies before listing their products. I am writing a horrible review on everything I can find. I'm also disputing with my bank and Klarna which is what I used to pay for it. You will never get the product so save your money this company is a scam.

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

**THIS COMPANY IS HIGHLY SUSPECT**

UPDATE: 04/09/26.
Since my original review back in late January, after a substantial delay, I finally received my first shipment and was credited the first month's cost of the Semaglutide prescription (after disputing the charge w/ my credit card).

I then received my 2nd & 3rd vial shipments at the thirty day mark, however, I cannot say that the vials actually contained the prescription drug because there was zero effect felt.

I have now cancelled my prescription and will look elsewhere for affordable GLP-1 medication.

**THIS COMPANY IS HIGHLY SUSPECT, BUYER BEWARE**

I ordered GLP-1 medication from this site a little less than two weeks ago, had my credit card charged Day 1 and still have not received any thing by way of shipping, tracking, or any similiar. Tried to contact "Customer Service" and simply got a response "We are waiting for tracking info from the pharmacy." That status never changed and ultimately they stopped responding altogether.

Do not use this company unless you like paying for something that you will never, ever see. Also note, these other highly rated reviews are FAKES.

January 25, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible Customer Service

This companies customer service is horrible. The only way to contact them is by sending a message on their website or emails. They do not answer either. They have taken money out of my account multiple times in error. This has caused me a lot of problems. Still waiting to get my money back!

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT order from this company!

I would leave minus 20 stars if I could. DO NOT order from this company. After a month waiting on my order for Latisse and sending many, many messages through the two options on their site, with no response, I am giving up. This company sucks. Pay more from another company, but actually get your order!!! It will be worth saving the frustration!

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

So far not so good

So far not so good. I ordered thru Groupon. I had never heard of Cosmetic Rex before , but I thought that it was a reputable company. So I place and pay for Semaglutide; it was approved by the Dr. and the Dr. gave it to the pharmacy . Now it says pharmacy will ship overnight WRONG.; This was 01/17. I still do not have it. I emailed and sent 7 text messages. No answer. I finally got an a see on 01/23 they said that there was a problem with my D.O.B. And he would go to the pharmacy straighten it out. I should receive next week. Never again. I will NEVER NEVER NEVER ORDER from Cosmetic Rx again.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Easy

Easy, fast, effective medication and shipping time was great - what else can you ask for?

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

I had the best experience ordering through Cosmetic rx. Not only was my order processed and shipped in an extremely timely manner, in top-noth packaging, I also received a king, follow-up phone call. I will highly recommend Cosmetic rx to family and/or friends!

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Experience so Far!

I've had a great experience with Cosmetic RX so far. The staff is professional, knowledgeable, and has made me feel comfortable throughout the entire process. Everything has been explained clearly, and I'm excited to see my results. I would absolutely recommend Cosmetic RX to anyone looking for a GLP1 provider.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

I was apprehensive at first

I was apprehensive at first. However, Melissa from customer service took the time to call me and explain everything. She even texted me once the Dr. Approved. A++++++ service for GLP-1 and more!!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a Groupon for GLP-1…

I purchased a Groupon for GLP-1 medication through CosmeticRx. The deal was excellent. Setting up my appointment and receiving my prescription was a breeze, and my delivery was shipped very promptly. I ran into a small issue where my Groupon was not applied and my card was charged full price, however, CosmeticRx's customer service was prompt and solved my problem swiftly. I look forward to continuing to work with CosmeticRx!

January 14, 2026
Unprompted review
Rated 4 out of 5 stars

Satisfied Customer

I bought their Groupon offer. I didn't realize shipping was additional but I paid it. I had a little issue using the website but eventually got the hang of it. I like the fact you can pause delivery...especially for travel. They even followed up via text. I thought that was a nice touch.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very good experience! I have tried other online weight loss subscriptions but this one is by far the best and the easiest to complete. Would absolutely recommend!

January 16, 2026
Unprompted review

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