Cosmeticrx Reviews 714

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting that the team is responsive and makes them feel comfortable and informed throughout the process. The ordering process is often described as easy and efficient, with many customers receiving their products quickly. However, some customers were not happy with the customer service, mentioning slow response times or a complete lack of communication regarding their orders. A few other people also felt that their orders were incorrect or never received, leading to frustration and issues with billing.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent support,... See more

Product

Consumers have mixed experiences with the product. Many reviewers are satisfied, reporting that products like... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise staff members like Melissa and... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers reported issues with... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report positive experiences,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Things started out "rocky" with CosmeticRx because I could not figure out how to "turn off" subscription $299/month charges and shipments of Tirzepatide. I had purchased a starter month vial (2.25mg/... See more

Rated 4 out of 5 stars

I bought their Groupon offer. I didn't realize shipping was additional but I paid it. I had a little issue using the website but eventually got the hang of it. I like the fact you can pause delivery..... See more

Rated 5 out of 5 stars

My experience thus far has been great. I've ordered from a few other online health services during my health journey and Cosmeticrx has had the best customer service of any of them. I was contacted a... See more

Rated 5 out of 5 stars

I recently started my GLP-1 weight loss journey with CosmeticRX, and I honestly couldn’t be happier! From start to finish, the process was smooth, professional, and super easy to follow. The team made... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

714 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

From bad to GREAT

Things started out "rocky" with CosmeticRx because I could not figure out how to "turn off" subscription $299/month charges and shipments of Tirzepatide. I had purchased a starter month vial (2.25mg/wk) from Groupon. When I paid CosmeticRx $29 for delivery, they got my credit card # and used it for 2 subsequent $299 charges. ONE phone call from a very smart customer service person changed everything for the better. I am now a VERY happy CosmeticRx Tirzepatide customer and plan to stay that way for the future. P.S. Their Tirzepatide is turning me from Porky into Superman!

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, easy consultation, easy form to fill in, everything online except a very friendly 2 minute consultation. Very happy so far!

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with CosmeticRX

My experience with CosmeticRX was flawless from beginning to end. Customer support was great and shipping time was within two days just as promised. I will continue to use them!

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

I recently started my GLP-1 weight loss…

I recently started my GLP-1 weight loss journey with CosmeticRX, and I honestly couldn’t be happier! From start to finish, the process was smooth, professional, and super easy to follow. The team made me feel completely comfortable and informed every step of the way. My prescription was handled quickly, and shipping was fast — I had everything I needed in no time!

November 3, 2025
Rated 5 out of 5 stars

Excellent service-quick and simple.

The approval process was quick and straightforward, and the questionnaire was easy to understand. The service was prompt and efficient from start to finish. Overall a great experience.

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

Impressed!

So far, I’ve had an amazing experience with Cosmetic RX! They took the time to contact me and walk me through the process for my new prescription. I’ll definitely be coming back to them.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

So fast and loved the customer support…

So fast and loved the customer support (english first language) highly reccommend seems so easy!! Transparent about the yearly subscription and how to cancel!!! Not shady. Very honest about what you are getting and how to cancel. Mellissa was a great rep and walked me through all my questions

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Ordering was super easy

Ordering was super easy. Prescriber approved me same day and 24 hrs later I had a tracking number. It has been a smooth process thus far.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Simple process and compassionate staff

I have gone a rabbit hole of searching different companies and kept coming back to this one. I filled out and the form and spoke with someone today. She was so helpful explaining everything. I'm glad I went with Cosmetic Rx.

November 3, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look