Cosmodirectsupply Reviews 22

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Don’t buy, it’s a total scam. We are glad we run a test order before making a big purchase. We never received our package although it says it got delivered and customer service Dan via WhatsApp ( I... See more

Company replied

Rated 4 out of 5 stars

After thirteen days, my order finally arrived. At first, I was disappointed with the delay and the lack of updates. But once I received the products, which look genuine and of good quality, I change... See more

Company replied

Rated 5 out of 5 stars

My experience with Cosmo Direct was fluid and prompt. Customer service was quick to respond and shipping internationally was a smooth as possible. The products were as exactly as expected. We look for... See more

Rated 5 out of 5 stars

I really appreciate the quality, freshness, and speed of shipping. Thank you so much. I will order again.


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4.1

Great

TrustScore 4 out of 5

22 reviews

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Rated 3 out of 5 stars

great price

great price, fast shipping BUT expires in 5 months

April 24, 2025
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Reply from Cosmodirectsupply

Thank you for your feedback! I'm pleased to hear that you were happy with our pricing and fast shipping, and that the fulfillment process was seamless.

However, I sincerely apologize for the shorter expiry date on your product. We always aim to provide a standard 1-year expiry, and I understand how important that is for your planning and inventory needs.

For future orders, if expiry dates are a concern, feel free to reach out to us in advance via SMS, call, WhatsApp at (786) 941-6100, or by email at info@cosmodirectsupply.com. We’ll be more than happy to provide all necessary details before processing your order.

Thank you again for your support—we look forward to serving you better next time!

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