Cosplaycart Reviews 107

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Description of the product: 3-5 working days + 1 week delivery time. all well and good. after over 40 days it still hasn't arrived! As compensation I only got a 4€ discount. I ordered over a month b... See more

Rated 5 out of 5 stars

The package arrived very quickly, and the costume is beautifully made with great attention to detail. The wig is also made of excellent fiber. Moreover, the service is truly reliable and always respon... See more

Rated 5 out of 5 stars

I was sceptical, not gonna lie. But the stuff arrived pretty quick for Intercontinental delivery and in good condition. Easy peasy The size chart was correct, asian mini sizes but correct

Rated 2 out of 5 stars

Good shop with many options from comics, manga and films. Easy payingmethods. I payed per Paypal. After I purchased an outfit, they could not deliver it. They claimed I did not have a name on my be... See more

Company replied

Company details

  1. Costume Store

Written by the company

Wir sind ein Online Shop, der Kostüme, Cosplay zubehöre wie Perücke, Schuhe, Maske usw. verkaufen, wir versenden weltweit! Für alle Cosplayer und Kostümliebhaber :)


Contact info

2.9

Average

TrustScore 3 out of 5

107 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Never again

Description of the product: 3-5 working days + 1 week delivery time. all well and good. after over 40 days it still hasn't arrived! As compensation I only got a 4€ discount. I ordered over a month before carnival and it doesn't arrive? Either you manage to cope with more orders or you have to be more accommodating
You are disrespectful!

March 4, 2025
Rated 5 out of 5 stars

Tifa Lockhart costume

The package arrived very quickly, and the costume is beautifully made with great attention to detail. The wig is also made of excellent fiber. Moreover, the service is truly reliable and always responds quickly to my questions. Very satisfied!

January 13, 2025
Unprompted review
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Rated 1 out of 5 stars

My package never arrived

September 27, 2023
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Reply from Cosplaycart

DHL Tracking nummer ist 00340434727132077969
2023-10-04 11:15Unfortunately, the shipment could not be delivered. This may be for the following reasons: no name on doorbell; recipient has moved; recipient could not be found based on the address details provided on the shipment.

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Rated 1 out of 5 stars
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Reply from Cosplaycart

dear customer, we feel sorry that you do not satisfied with our product, it seems that you do not contact us before you left review, you can contact us for help, if you have any problems with the item

Rated 2 out of 5 stars

Good shop but poor customer service

Good shop with many options from comics, manga and films.
Easy payingmethods.
I payed per Paypal.
After I purchased an outfit, they could not deliver it. They claimed I did not have a name on my bell and mailbox. But I have, every post was delivered succesful until know. So they sent it back to their warehouse. They did not tried it a second time nor have they answered me per mail. I am still waiting for my money or my outfit.

April 19, 2023
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Reply from Cosplaycart

we are sorry for the issues, we received a message from the shipping post, that the delivery was failed, we can resend you a new one for free, pls resend your shipping information to us via email. we will fix it soon

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Rated 1 out of 5 stars

Waste of money

Costume ordered in XXL to be sure that it would fit. I checked everything on their measurement table and if they would make the costumes like it is described on that table the costume would even be larger than the size that I need.
And of course it is too small. It does not fit. This might be an L but not an XXXL. That was a total waste of money.

February 12, 2023
Unprompted review
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