I paid over £45 for 2 products via their TikTok shop(1st mistake). I followed the hype about their Advanced snail radiance serum. (2nd mistake). I used the product for approx 2-3 weeks to s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I got this from shien following reviews, after 1 week use, the results are outstanding, lines are reduced, im shocked buy its good. I reviewed on shein and added photos. Noticeably changed skin, fine... See more
It's ah-mazing. It's soft. It's silky. It's truly the best and weirdest product I've ever used. Put it on when your face is damp, seal it with a different moisturizer after (they say glycerin is the b... See more
Cosrx products are very gentle and effective skin care products which are free from harmful substances. I'm using cosrx snail mucin and moisturizer since 2 years. It has improved my overall skin r... See more
Great products
I had problems with delivery and customer service response but cosrx replied accordingly and sorted everything out in due manner. When they did contacted me they were more than helpful .
April 2, 2021
Unprompted review
Advertisement
Poor customer service
I am quite disappointed and mad about the late and unresponsive customer services from COSRX.
I have ordered the product on 17 Sept 2020, but till now (25 Oct 2020), I still have not received the products. Although they sent me an update email apologizing for the delay and allowed me to choose either to refund or upgrade to free delivery, no reply was addressed by them.
I tried to contact them via email and Facebook messenger, they did not reply to both inquiries.
I still did not know when my products would arrive
October 25, 2020
Unprompted review
The blemish cream is amazing!
The blemish cream is amazing!
I have only just started using this creme in the past few weeks but WOW! I have quite blemished skin with a lot of red areas and after using this for a week just in the highlighted areas and my skin is SO CLEAR! the redness in a lot of places has almost completely gone and the blemishes are gone within two days! I never really get spots once i use the cream when they are still under the skin and I honestly could not live without this cream now! Life saver!
April 23, 2020
Unprompted review
Great experience
Great experience, help me alot with my skin texture, totally in love with this stuff.
December 8, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.