Costa Sunglasses Reviews 

Customer service is non-existent, couldn't figure out how to get past the AI Bot to a live person. Prior to being purchased by Luxotica I was given a pair as a gift. The nose piece fell off, 1 call, and I had a replacement pair. Surprise, the nose piece came off the new pair. Now, since I don't have a receipt, they rejected fixing the glasses they sent me as replacements. Going to Maui Jim, they aren't owned by Luxotica.

Purchased a pair of sunglasses that cost me over $330 when they arrived in the mail they were already broken. Costa refused to replace them because they no longer made the same frames anymore and the only offer they gave me was a discount for another pair. Worst customer service ever highly recommend buying glasses from anyone but Costa.

Buyer Beware of Costa Del Mar! No customer service exists or it is AI generated to never resolve an issue for the buyer.

After several attempts to receive a replacement case due to a broken faulty zipper for my Costs Del Mar Sunglasses still under warranty I have given up all hope. My last e-mail to Costa Del Mar says it all.

I am requesting a replacement sunglass case from Cost Del Mar.

Previously, I sent you my receipt (attached) and pictures of my broken sunglass case where the zipper broke (see attached). I received a form e-mail that stated "unfortunately, we need additional pictures in order to proceed. Please click on 'Upload new photos' and follow the steps to upload the new photos requested." There were no instructions as to what additional photos were needed, and it is clear that no one from customer service cares or is addressing customer service issues.

I have seen the reviews of other Customers, and it is not pretty! Apparently, Costa Del Mar previously stood behind their product, but since Luxuttica bought the Company, there is no customer Service! Customer service has gone from the best in the industry to the worst!

I have recently bought two pairs of sunglasses and a pair of replacement lenses from Costa Del Mar, but if your organization does not provide any customer service or will not honor warranty protection, I will go elsewhere for sun glasses, write my scathing review online and tell others to beware!

Costa Del Mar now means "Buyer Beware"!

When one can't get replacement parts such as nose guard pads, thats pretty disgusting. That's just one of several discrepancies to go along with their warranties and customer service. No wonder they have such a low star rating.
I won't ever buy another pair of Costas.

Always love shopping with costa, amazing fishing sunglasses & even more amazing clothing products & dont forget there sales & promotions can't be topped...

Outsourced customer service, can’t talk to a real person that knows what’s going on whatsoever. Embarrassing what they’ve turned into. They’ve made a Smith customer out of me.

I ordered a pair at full price fory fiance for mother's Day. I opted in to pick up the glasses at Sunglass hut for quicker delivery. Upon completing the order I immediately get a thank you response followed with"GRAB THE DEAL! GET 40% OFF YOUR NEXT PAIR WHEN YOU PICK UP YOUR ORDER AT SUNGLASS HUT. " I picked up my glasses and the sales person didn't have a clue what I was talking bout even after sharing the email. She instructed me to call Costa. I called Costa and they said I must order 2 at the same time to get that deal. That's not at all how the email states the deal works. ANNNND Well guess what I went back on their site just to place a separate order and tried adding a second pair to the cart and it would only give me 10%.... BUT after placing the order for just the one pair the second time, I now get an email just like the last orders email except now it says "GRAB THE DEAL! GET 50% OFF YOUR SECOND PAIR WHEN YOU PICK UP YOUR ORDER AT SUNGLASS HUT!" WHERES MY DEAL COSTA?!?!? WHY AM I NOT GETTING A DEAL ON THE SECOND PAIR WHEN PAYING FULL PRICE FOR A PAIR OF GLASSES. BUT JUST TO BE CLEAR IT NEVER STATED I HAD TO PAY FULL PRICE EITHER. The customer service lady from Costa was very rude and then wouldn't transfer me to a manager and then finally said she would send me a coupon for my 40% off my next pair AND SHE NEVER SENT THE DAMN COUPON!!! WTF! 12 PAIRS OF COSTA SUNGLASSES AND THIS IS HOW YOU TREAT A RETUNING CUSTOMER! NEVER AGAIN! YOU GOT ME FOR MY LAST $300!!! I WILL BE FOLLOWING UP WITH LEGAL ASSISTANCE IF THIS MATTER IS NOT HANDLED APPROPRIATELY! FALSE ADVERTISEMENT!

I've been buying Costa products for years and spend thousands on eyeglasses and sunglasses and clothing. Now I'm done. They've turned into yet another company who is determined to do everything in their power to prevent you from talking to a human being. Terrible customer service experience and their web tools for handling the customer service is awful.

I am done with Costa. You sell Fantails with a nosepiece that fails and you don’t sell replacement nosepieces. But you want me to buy another one at 50% off and then I have the same problem. So in effect I am paying $150 for a nosepiece. Come on Shady rays

You cannot initiate a return. You're stuck in AI chatbot hell. I design AIs...this isnt a user problem. Their customer service doesnt exist.

I received a pair of Costa sunglasses as a gift and have had them for less than two years. Unfortunately, they are already falling apart—the rubber on the arms is coming off, and the nose piece is as well. This is clearly not normal wear and tear.

What’s even more frustrating is that Costa refuses to fix them because I don’t have a receipt. Who gets a receipt when something is a gift, and who keeps a receipt for over a year? For the price you pay, you would expect better quality and customer service.

This experience has been very disappointing and unprofessional in my opinion. When customers spend this kind of money, the company should stand behind their product.

We will not be purchasing from Costa again. There are plenty of other great options out there like Oakley and Ray-Ban that offer both quality products and better customer support.
If I could write you a zero that’s what you would get

They now sell junk, flimsy sunglasses for more money. My nose piece fell off both pairs in less than 3 years. And they are only used for fishing, not daily usage. I will absolutely never buy another pair. Typical corporate greed ruined a legendary company.

This trash bag company should be ashamed of themselves. I paid over $200 for a pair of sunglasses and after 8 months of moderate and infrequent use (I have a pair of Ray Ban's and Maui Jim's also) the lenses were popping out of the frame.
I sent in a request to pay for a replacement pair and they tried to make me jump through hoops to send them additional photos which I did. Only to have them tell me I didn't provide them the additional photos they needed which I 100% did.

It seemed like their "move" is to make you give up which is the easiest way to decline sending a replacement pair (at a cost). Or else they can just give you a hard no and tell you that they closed your case.

Keep your $200 and know you lost my business forever.

Terrible company, terrible customer service. They don't stand behind their warranty, at all. Buy something else.

Bought a new pair of glasses , in less than 2 weeks both lens cracked where the attached to the frame. No damage was done to the glasses . Warranty dept denied the claim, said they no longer carry the product, nore make it and cant parts. They wont refund , but will discount another pair . They quit making because they know it was a faulty product .
To be known, you already looked into it, thats why my crappie review of your crappy product and now your canned response . You dont back your product anymore !

I've been buying Costa shades in Florida for 10 plus years. In the past, I've had issues with them, whether it be a defect or lens replacement, the customer service was great. Not any longer. I bought a new pair last year, I got a gnarly scratch in the worst spot. I tried to call, I got put to so many automated messages I gave up. I then corresponded through email, they told me they couldn't do anything for me. It is within 1 year of purchase, I sent a copy of my receipt and they denied it. This company's customer service completely sucks now. DO NOT waste your $$$ or time with these rejects

I recently bought a pair of Costa sunglasses for fishing trips and they’ve been fantastic. The lens clarity is exceptional, especially with the polarised technology – it really cuts through glare on the water. They feel sturdy and well-made, and I can tell they’re built to last. Definitely worth the investment if you spend a lot of time outdoors.

I tried to contact costa about purchasing lens for my existing costa frames because my prescription has changed. It’s impossible to talk to anyone.im 59 years old and not very tech savvy .the “chat” method is a total joke

I purchased a pair of sunglasses many years ago when the company offered a "lifetime warranty." They needed repair and I contacted the company to make a warranty claim. They would not stand behind their product and offered me a pair for 25% off on a new pair. I asked why they were not standing behind their warranty at which time they became rude and condescending. Save your money and go with a company that actually stands behind their warranty.