Costway Reviews 

I requested that my packages be delivered on my back porch because my front porch is extremely close to the main road. They didn't follow my instructions and unfortunately my packages were stolen. I ended up ordering from another company. I'm extremely disappointed with how they handled the whole situation. I wasted my time and energy for nothing. Hiring foreigners is NOT to your best interest. If you keep going on this path you'll be bankrupt in no time. I'm just saying it.

Very good quality, instructions were right on. We really enjoy the finished product!

The unit itself is beautiful. The instructions were terrible. It would have also been nice to have known I needed to buy a new outlet with an HDMI port. The instructions didn't have that in there at all. I called customer service for assistance,and they could not help me at all. They were useless. Now that it is finally together,many hours later,I love the fireplace.

Worked as Advertised. Instructions not clear a out switch to turn heater on.

The end table arrived in just a few days. It was easy to assemble and came with pictorial instructions. I covered the top with a protective leather table covering that I ordered on-line. It is meeting our need perfectly.

The instructions are hard to follow. It took way too long to set up the basketball hoop with two adults.

The over-the-toilet wall cabinet from Costway has been a great purchase. I was so pleased with the ordering process, the efficiency in delivery and packaging, the ease in the instructions and assembly. I am enjoying its looks and all the convenience it gives me (including the quiet cabinet doors!)

Great unit and good price. Instructions were not good but I did not need them. You do have to have a vacuum pump to evacuate the lines. That was easily done and opening the valves and it was ready to go. I did shorten the line set instead of coiling it up behind the unit. Thermostat will only go down to 60 degrees on the heat side. Overall a great product and good experience so far.

I'm extremely pleased with all my purchases. The quality is excellent. Items were packaged really well. Delivery was very prompt. Instructions for construction of items were very easy to follow. The price was very reasonable. I will consider Costway first for all my future purchases.

I ordered a kitchen buffet. It arrived quickly by a courier company who were very good and called me as they were delivering. The product was packed well and the included pieces were in tact. The instructions to build it were easy to follow. However, the hinges were MISSING! Contacted Costway who told me that the hinges were out of stock. So they knowingly sold and delivered an incomplete product and they did so without any communication prior. Perhaps they thought I wouldn't notice the missing hinges? I have had to continuously follow them up via email. They have never once initiated contact to update me. Six weeks later and my cabinet is STILL missing the hinges. Although I would recommend the product, I do NOT recommend Costway. So if like me, your product is available from someone else, choose someone else! I wish I had!

We purchased the Castaway Castle slide for our grandchildren. It is a simple plastic slide that essentially snaps together…Except for six screws that go into a bracket beneath the slide that holds the plastic slide to the platform at the top of the two steps. The process of assembling the slide would’ve taken five minutes, except for the fact that the instructions were absolutely terrible. The photographs were not clear and just a few simple verbal instructions to accompany the photographs would have made the project super easy. Furthermore, if the manufacturer had just done something as simple as making six marks on the plastic, (not even full starter holes) to correspond to the bracket, it would have been ain’t no-brainer to screw in the bracket.
Don’t get me wrong, anyone with a modicum of common sense can figure this out, but it’s frustrating when it could’ve been made into a super simple no-brainer project that would’ve taken 3 to 5 minutes. Seems that it is simply laziness on the part of the manufacturer because none of this would’ve cost very much to accommodate the consumer.

I would give this company 0 stars for communication, product quality, return process.
I ordered two 3 tiered garden beds and when I got them it was disgusting the quality I received and paid 119.99 each.
The one package I did open, the panels were so cheap and the instructions were terrible. I had to rent a drill to drill holes in the metal and when using the brackets, nothing lined up and wouldn't stay connected when moving it. I had 2 men who work in home renovations said I got scammed. They could barely put the panels together. Then you had to stack them and brace them.. we'll when you stacked them, they didn't even line up and could not put on the brackets so needless to say they are not together and I have 3 separate panels now and they are useless. Oh forgot to mention the metal had this weird film on it which looked weathered and looked years old despite just buying it brand new. When I contacted costway and showed them all the pictures they said they needed to contact the manufacturer and then when I implied I wanted to return the unopened garden I had plus wanted a refund for garbage I cant even use for what it's intended for it took quite some time for them.to say they would refund me. I shipped the unopened package back and they recieved it last Thursday and I emailed times and then finally got a response a week later!! Saying the warehouse has to inspect the "unopened package" and can take a "long time". This is unacceptable business! It's been well over a month now with no resolution, no refund, im out all this money and their customer support communication is terrible. You literally have to send 4 emails so get a response. They are selling garbage products for high value and their customer service and returns are garbage and im appalled. DO NOT ORDER FROM THEM EVER....

The product (towel warmer) had some issues with the electronic controls. Costway accepted the return, pepaid the shipping cost and issued credit. Good job! Minor issue: Product operating instructions apparently were written by someone, translated from Chinese no doubt, by someone for whom English was not the first language. A bit hard to figure out.

When I contacted them about my aircon unit breaking down they told me to fix it myself and sent me two video links with instructions how to do it. Then, today, they offered $150 refund and asked me to get a technician to look at it. (Techs cost $165 just to come).
Be very careful. I will not buy from them again.

Their reply to this review is irrelevant as I have the emails from them trying to get me to do the repairs. Happy to post them if I could.

Just received patio furniture from Costway that came without assembly instructions. Tried to Google them and no luck. Been trying to reach out to this company and get a constant busy signal. This is very poor customer service! Never again!

My grandson received a rideable truck from Costway for his 3rd birthday in March. We tried to put it together, but one of the main parts was damaged, the screw holes were drilled incorrectly and would not line up. We followed the instructions in the manual for missing or damaged parts. We sent an email to the company with pictures of the box, the part and the issue with the screw hole alignment. We requested a replacement part. The company gave us a run around saying they needed the purchase invoice number in order to assist us. We did not have that information as it was a gift. We went back and forth with them for two weeks, still no replacement part. I filed a complaint with the BBB, but evidently the company is a string of complaints and has an F rating with the BBB. The case was closed as unresolved--they could not get anywhere with the company either. Beware before you buy any of this company's products. I have seen many of their items on Temu and other online sites. Steer clear!!!

de humidifier unit arrived defective, customer support wants a video of the leaking areas before they will try to resolve the issue! shipping box was thrown away so they want 45.00!
Unit did not have a manual with it and online instructions are vague.
So ive got scammed for product!!

All companies sometimes experience a problem with their product. Special companies strive to fix it. Sara did just that! She immediately sent us the right replacement part along with video instructions how to install part. Now our treadmill works properly!
working correctly!

We cannot get this patio heater to stay lit. We've tried many times, carefully reading the instructions. The instructions refer to a pilot light setting and there isn't one. No matter how fast I try to release the depressed control knob, the flame just goes out. We are deeply disappointed in this product.