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Costway Reviews 

8,748
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 2,132 reviews, reviewers had a great experience with this company. Customers frequently mention that shipping is remarkably fast and prices are very affordable compared to other competitive options on the market. Many people are also very pleased with the solid build quality of their purchased items, noting that everything arrives well packaged and closely matches online descriptions. Furthermore, consumers appreciate how straightforward the ordering process is and how helpful support can be when resolving questions. However, some customers also noted occasional issues with tracking notifications or missing delivery updates during transit. A few individuals experienced unexpected challenges during assembly or occasionally received products with minor damages and missing parts.

What people talk about most

Product

Consumers experience mixed feelings regarding the product, with many praising the solid quality, fast... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many customers praising sturdy builds, beautiful... See more

Delivery service

Users describe positive interactions with delivery service, frequently noting that shipments arrived quickly,... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers highlight fast... See more

Price

People report positive experiences with price, highlighting that the items are very well priced and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We are happy with the product; however, the cushions in the photos/ad appear thicker than they really are. The two for the main seat are very thin and we will be replacing them ourselves. Delivery t... See more

Company replied

Rated 4 out of 5 stars

Everything worked out perfectly but delivery experience could have been better. Was left a text, called number, was told delivery would happen Monday most likely in afternoon…. Was told someone neede... See more

Company replied

Rated 4 out of 5 stars

I did not ever receive the tracking email but from the confirmation email was able to pull the tracking number off from there and track it with FedEx. The frame ended up being really good quality and... See more

Company replied

Rated 4 out of 5 stars

Grandson loves the ride on however I thought I ordered a truck and it turns out to be a jeep. Lol, my mistake i suppose. Didn't realize you can't get replacement batteries for it either. I hope it wil... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Appliance Store
  4. Children's Toys Store
  5. Outdoor Furniture Store

About Costway

Written by the company

Costway Banner

About Costway.com

Costway.com is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for American households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.

Our product range includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, thoughtfully designed to meet the needs of modern families. With free shipping sitewide and fulfillment from U.S. warehouses, we strive to deliver a smooth and reliable shopping experience.

Supported by a customer-focused service team, Costway.com is dedicated to helping families create a more comfortable and enjoyable living space.

Choose Costway.com for quality, value, and a better home lifestyle.

Our Promise to You

Written by the company

Trust keeps us always by your side!
Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.

Shipping and Warranty Guarantee

Fast Free Shipping & 30-Day Return

Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations. A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.

Contact info

Promotion box for Costway

Get $200 Coupons for Your Orders!

Plus free shipping across America on all home furniture & decor items!

4.0

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(8,748)

2,217 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
instructions

Rated 5 out of 5 stars

weight bench

I received my weight bench. Delivery was prompted. Instructions was easy to followed. Assembly took me about 10 minutes. The quality of material is study and good. The weight limit is 287lbs. You can adjust the bench to 5 different heights. This is a nice home bench to get your sit-ups in more efficiently.

November 30, 2020
Unprompted review
Costway logo

Reply from Costway

Thanks for getting in touch.
It's great to hear your fantastic feedback.
We're really pleased to hear that we were able to provide you with a positive shopping experience.
Looking forward to your further cooperation.
Kind regards.
Costway inc.

Rated 1 out of 5 stars

The Costway Unit Did Not Work

The Costway Unit Did Not Work. I tried it many different times but it did not work from the start. I am not paying to return this equipment at my cost, but I will let others people know, not to buy anything from your company. You also did not have instructions included. What a ripoff.

November 28, 2020
Costway logo

Reply from Costway

Hi Roy
Thanks for choosing Costway
We are sorry for the inconvenience.
We have contact you with emal to solve the problem more better.
Could you please have a look.
Kind regards
Daisy from Costway

Rated 4 out of 5 stars

Great little Jeep baby can't get out of…

Great little Jeep baby can't get out of the buckled seat, and I do his driving.
A few more instructions on putting it together would of been a bit more helpful.

November 26, 2020
Costway logo

Reply from Costway

Thanks for getting in touch.
It's great to hear your fantastic feedback.
We're really pleased to hear that we were able to provide you with a positive shopping experience.
Looking forward to your further cooperation.
Kind regards.
Costway inc.

Rated 1 out of 5 stars

The 10x30 tent with sidewalls a huge waste of money

The 10x30 tent with sidewalls was of extremely poor quality with inadequate assembly instructions. Even following the terrible instructions, we could not make all the parts fit to erect the tent. It sits in a box in my garage ever since our daughters wedding. So vey disappointed I would not recommend this product to my worst enemy.

November 25, 2020
Costway logo

Reply from Costway

Hi Hilary
Thanks for choosing Costway.
We are sorry for the inconvenience.
We have contact you with your email,.
Kind regards
Daisy from Costway

Rated 3 out of 5 stars

Bad instructions manual.

November 21, 2020
Costway logo

Reply from Costway

Thank you for your feedback Ron!

Please let us know which product you need the instructions for and we will send you a better manual as soon as possible.

Kind regards,

Max from Costway

Rated 1 out of 5 stars

There are no instructions on paper or…

There are no instructions on paper or utube

November 16, 2020
Costway logo

Reply from Costway

Thank you so much for your recent order with us.
We always appreciate our customer's feedback and strive to make sure that each one of our valued customers have a positive experience.
We've noticed that a customer service representative has attempted to contact you through email service@costway.com but failed. We would appreciate the opportunity to deal with this problem with you.
When you have a free moment please contact us(service@costway.com).
Thanks for your kindly responding.
Kind regards,
Costway inc.

Rated 3 out of 5 stars

Okay stuff. Could use better instructions.

Instructions for one of the products I bought were incorrect. This lead me to screw a screw that was too long into the bottom of a shelf, which made the screw come through the top. Rather unsightly. Aside from that everything looks and works just fine. Decent products for the price. Could be better with the instructions.

November 14, 2020
Costway logo

Reply from Costway

Thanks for your trust of our website.
We would improve ourselves continuously.
Looking forward to your further cooperation.
Kind regards.
Costway inc.

Rated 4 out of 5 stars

Chaise Lounge with Canopy

This is a review of a chaise lounge from
Costway. The final product is of good quality and is a nice addition to my outdoor furniture.

I particularly appreciated the hardware being bundled into individual zip bags of the same hardware with numbers that correspond to what’s in the instructions. This was very helpful. Note that there is extra hardware in the end.

The flip up drink holder is a great idea, but really needs to be about 12 inches closer towards one’s feet to be in a natural location for picking up and putting down a drink.

The chaise lounge feels sturdy and solid. Building it took almost two hours. Be prepared. There are many pieces and many different pieces of hardware.

Putting the hood/umbrella together was a bit of a challenge, but well worth the result. The cushions have Velcro to hold them in place, but it doesn’t hold well. Every time I get up, the cushions are off the Velcro and need straightened again.

All in all, it’s a nice piece and well built. Take your time building and you will likely be pleased as I am.

November 9, 2020
Unprompted review
Costway logo

Reply from Costway

Thank you so much for taking the time to leave us this wonderful review!
Our company values put customer satisfaction as a top priority and we are committed to our customers.
It's customers like you that make our job wonderful.
We look forward to serving you again!
Kind regards,
Costway inc.

Rated 5 out of 5 stars

Love the TV Stand!

I got the TV Media Stand on Costway and I loved it! It is great quality and very sturdy. Easy to put together, as the manual had super clear instructions. Love it so much!

November 6, 2020
Unprompted review
Costway logo

Reply from Costway

Thanks for your trust of our website.
Wish you always be happy with our product.
Looking forward to our further cooperation.
Kind regards.
Costway inc.

Rated 1 out of 5 stars

Ordered through Walmart and Costway…

Costway is apparently trying to remove this 100% genuine review at the moment, so it may be taken down shortly - Ordered through Walmart and Costway gave me the runaround on shipping...said they shipped through UPS, but I needed to call USPS to get final delivery instructions because it wasn't delivered on time. I explained that USPS had no information on this, but never got a response, and the emails I received were 'donotreply' emails so they wouldn't even go through. Missed out on a birthday gift for someone special and wasted about 3 hours of my time trying to figure out how to cancel this order. Walmart originally wouldn't cancel it because it was through Costway. Just kept getting automated emails. Fast-forward a week and a half and Walmart finally refunded because Costway would not respond to either of us I guess.

October 22, 2020
Unprompted review
Costway logo

Reply from Costway

Hi Mitch,

we are not trying to remove the review, but reached out to you for your order information. Still waiting for your reply so we can escalate your case internally and service you to your complete satisfaction.

Sincerely,

Costway

Rated 3 out of 5 stars

20' flag pole

I ordered a 20' flag pole. It came quickly. Put it in in short order. However, the ad says that it comes with easy to follow instructions. Whoever wrote at never saw the instructions. The English is so bad it's very hard to follow. What does 80*80*85 size foundation hole mean? The equipment for holding the flagpole in place was poor and light weight. I had a 26" piece of heaver PVC that fit the flagpole perfectly and used that. I fly 2 flags and it's working out very nicely. Except for the instruction and foundation equipment provided, I would recommended this product.

October 18, 2020
Unprompted review
Costway logo

Reply from Costway

We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Rated 5 out of 5 stars

Very nice Desk.

Surprisingly nice quality desk for a reasonable price. During assembly one can adjust the alignment of the gaps to ensure they are straight and even. Everything fit together well and the end product is very solid. The drafting table has adjustability to allow increased or decreased friction to keep the table at the angle one choses. Shipping was fast, instructions were clear and easy to follow.

October 15, 2020
Costway logo

Reply from Costway

Thank you so much for taking the time to leave us this wonderful review!
Our company values put customer satisfaction as a top priority and we are committed to our customers.
It's customers like you that make our job wonderful.
We look forward to serving you again!
Kind regards,
Costway inc.

Rated 4 out of 5 stars

Instructions weren't entirely clear on…

Instructions weren't entirely clear on how to put the heater together. However, I contacted customer service and they were very responsive. I haven't used the heater yet so I don't know how it stands up to my other electric heater.

October 13, 2020
Costway logo

Reply from Costway

Thanks for your reviews.
We will bring you more reasonable price and high quality products.
Hope you have a great shopping experience in Costway.
Kind regards.
Costway inc.

Rated 2 out of 5 stars

Not great

The instructions were terrible. The bike seat is way too small, even for a child.

September 25, 2020
Unprompted review
Costway logo

Reply from Costway

We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Rated 1 out of 5 stars

It doesn't work

The scale does not work. Installing it by the pictures and minimal instructions produced burning electrical wire smells. The instructions do not explain what / how all the buttons on the control panel mean.

I believe the scale is set up to weigh something... however it recognizes no weight on it (150lbs +)

September 18, 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful husband said it was a pain to…

Beautiful husband said it was a pain to put together because of bad instructions but he got
The job done nonetheless!

September 16, 2020
Unprompted review
Costway logo

Reply from Costway

Thanks for your reviews.
Your satisfaction are the most powerful things for us.
We will do better and always waiting for serve you.
Kind regards.
Costway inc.

Rated 3 out of 5 stars

Bad description and instructions

Description was incomplete and had poor English. Assembly instructions were poorly written and didn't make a lot of sense. Exhaust hose was too short to reach my window.

September 9, 2020
Unprompted review
Rated 4 out of 5 stars

The product (gazebo) is great

The product (gazebo) is great. The steel is solid, the canvas is well made. The instructions (or lack thereof) is why this product only gets four stars. Only pictures, no words. I realize that there are hundreds of languages, but English is somewhat broadly spoken, more so than Nepalese. If a neighbor were not an engineer, I couldn't have figured out how to assemble the roof corner piece.

September 5, 2020
Unprompted review
Costway logo

Reply from Costway

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

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