Costway Reviews 

Loved my desk and chair, fast shipping. Clear instructions.

The recliner I got was super but the instructions wasn't written right !

I received the H/Cooler $160 + paid. Instructions are horrible. The instruction has very small fonts, and MAP1, 2, 3 the way as described on the instructions are 0.25-inch square. You need to take a picture on that page and expanded able to see it...but still bad drawings. Instructions say to add ice....WHERE?? there is a small door where you add water NO more. I do not see any other part to add ICE.
Now, there is no phone number n the WEB site of the COSTWAY.COM so you have to google for a phone number to call. The number that I found is 909-482-1200. As we speak, I am waiting for someone to pick up my call since 46':34" and counting.
We do understand the situation, and how business and life are impacted. I do understand the needs of the business to recover $$$$$. THIS IS THE TIME THAT COMPANIES HAVE TO PUT THINGS TOGETHER. People are off work, people need jobs. HIRE MORE PEOPLE TO HELP OTHERS. Your business will be more positive and profitable if you have MORE people helping YOUR NEW CUSTOMERS. In the meantime, 53'.41" waiting and counting. BAD BAD BAD

The product will not go the maximum speed while the bars are down in the flat position. I know this is a safety built into the device after reading the instructions but I would have liked to have know this before i purchased it. I probably would not have bought it. That being said I think the product description on Costway.com should let customers know that. I feel like my tread mill is not worth what I paid because I can't use it to the fullest at my desk and that is why I bough it. The other issue is that I found it for $50 less after I bought it though another vendor. I think Costway should refund the difference. Thank you.

The patio tent has grommets in the top not pictured in the web page picture at the point of sale and It falsely claims to be waterproof. Water puddles on the corners and the water comes through the material. I have not experienced such misrepresentation in a product. It is simply not usable when it rains. Instructions for assembly difficult to follow.

I recently purchased 3 Costway products- 2 via Overstock and 1 via Costway.com. The first product - an outdoor umbrella, can in the wrong color. When I contacted Overstock I was instructed to contact Costway directly, which I did. It took several days to get any reply, and the first reply offered me a $10 refund to keep the wrong color which I did not want. Then they emailed I could return the wrong color AT MY OWN EXPENSE. I also refused that so they finally sent me a return label. I shipped the wrong color umbrella back right away - I am still awaiting delivery of the correct umbrella. The whole issue has taken over 1 month. I also purchased a Costway cantilevered umbrella via Overstock at the same time. This one come with a 3 legged base which cannot only NOT stand up, but cannot be weighted down because there are only 3 longish legs and one 2" long leg not long enough to connect to a base or be weighted. I went to the Costway site and purchased the 4 piece water filled stand they recommend for this umbrella - it does not hold the umbrella up at all, plus directions show how it should connect to the legs but there are no holes drilled in the legs as shown in the instructions. The entire thing is unusable as it cannot even stand in still weather conditions. As it came is a damaged box I no longer have the ability to return it according to Costway. I have returned the water base and expect to see a full refund for that. Their customer service appears to be overseas and is always days delayed in their response hence this issue is ongoing. Extremely frustrating and given the mess this is I would recommend trying any other brand for your outdoor needs. Costway is just way tooooooo difficult and time consuming and frustrating to deal with. By the way you will get responses from FDSintl - not Costway.

I ordered a table and was excited when it came - except there were no instructions. I have sent an email asking for directions - nothing yet(?)

The arbor I ordered was beautiful and arrived in a timely manor. The instructions were mostly easy to follow and I as a single woman put it together myself with one hand Phillips screw driver.

I looked online for a modern Ice Cream maker that didn't require ICE. Found a machine on Costway. I ordered it. Machine arrived and was pleased to find that no shipping damage had occurred. I followed the instructions and made my first batch of Ice Cream about 4 hours after the machine arrived. This machine works and I am a satisfied customer. I have one suggestion.. the manual is a little difficult to follow. Suggest your technical writers revise it.

When my "new" patio furniture arrived, I could immediately tell the box was re-taped shut from a previous purchase. When I opened it, the instructions were missing, and I had to figure out on my own how to assemble the set. The rattan was unraveling in multiple places, which I had to repair myself.

I don't usually take the time to write these kinds of reviews because I have a basic level of expectations, and the arrival of this furniture didn't even meet those. Be better at ensuring the quality of the furniture that is delivered.

I would give them MINUS 5 Stars
We bought a Chaise Lounge over one week ago.
Its was damaged, and the screws did not fit, so it was no way to assemble it
we reported this and they told us, we should get an answer in 2-3 business days, but we heard nothing
Then we posted it again and then the asked for pictures
we sent 4 detail pictures and a video
No answer till today
We want sent it back and we wait for the return instructions.
NO ANSWER and they are not reachable by phone THAT IS A VERY BAD CHARACTER but I think they know why

Tri-mirror medicine cabinet was delivered and had to be assembled. Price was terrific; the packaging protected the cabinet and mirrors very well. Assembled product looked very good. Only negative was the assembly instructions and markings that made the distinctions between top, bottom, left, and right Impossible to discern in some critical areas (so one had to take it apart and reassemble - in places the weak particle board was too fragile for reassembly and would break at the screw joints). Please improve instructions and use better quality particle board.

I ordered a patio bench. It arrived on time, the box was beat up but the bench is in good shape. My husband put it together in about an hour. He said that the instructions were easy to follow. I gave it a 4 because he had some issues with the screws on one side because they holes were not aligned properly. The bench seems very sturdy. It is on our front porch and it looks good.

I was skeptical but the furniture is actually quite nice. Pretty sturdy. For the price if I only got a couple years use, it would be fine but I think we’ll get more. I hope I can find replacement cushions if need be. The instructions were good! That was a relief bc so often they are near useless. All parts were present. No complaints here!

I ordered a 4 person inflatable hot tub, followed instructions. blew it up, added the water and within 2 hours it was starting to deflate. I emptied the water and tried to figure out what was going on. Found a hole the size of a quarter on the bottom and the pipe under the pump was leaking water. Emailed customer service twice, no response. Tried calling, on hold for over an hour each time. I hung up.

I have ordered a toy electric car for my son. I could not find some screws and I informed the same to Costway. They said they don't have any in stock and partially refund me the money. I said it is of no use to me because of the missing screws and also it is a large item to keep in my small house.They gave me a full refund. After about seven months, my son wanted to open the box that was lying at the corner of my house and he wanted me to assemble it after he saw it. I tried to assemble it and found the screws screwed into the parts but not in a separate bag, as given in the instructions. I assembled the car and my son enjoyed riding the car. I contacted Costway and asked them to charge me for the purchase but they did not charge me.I am writing this review for great customer service and great product.

Ordered Air Cooler EP23667. Instructions were very vague. I'm trying to assemble the roller casters on the bottom. Instructions only say assemble. Use wrench. I can't push the casters in. Some of the manual must have been written by someone who does not speak English as their #1 language. Many spelling and grammar mistakes. I tried to call the phone# that shows on the website. It does not work.

My wife and I purchased the 9 piece patio set (8 chairs and a 76'x36" patio table. Everything looks good except, this is an assembly project and it came with NO assemble instructions. I figured out the 8 patio chairs, but not the table. I went online and their website does not instructions to download. I e-mailed and got promotional materials not instructions.

I called their customer service and spend `1 hour on the phone and their customer service never respond other than after 15 minutes of ringing - a message indicated that customer service closed at 4:30 pm. I hear the message at 4:45.

Poor customer service website. Poor customer service. I cannot assemble the table. I am not very happy

Bought a gaming desk and the instructions are absolutely horrendous! 3 days and desk still isn't put together. Think I'll return and buy from someone who can give instructions other than pictures! Would not recommend.

I had to pick at least one star otherwise I wouldn't be able to write this review. I purchased a pool fence. I am happy with the quality of the fence. I read the instructions on how to install the fence and began to do the work myself. It was all going very well until I damaged one of the plastic deck sleeves. I figured that wasn't a problem because I would just reach out to Costway to purchase a few new sleeves to replace my damaged ones and have a few spares. I contacted Costway and shared my story. They asked me to email them a copy of my order. I honored their request. Once they received my order number they wrote back and said "oh yeah we don't sell parts for that item". I wrote the customer service agent back I had been dealing with (Rachel) to let her know I was disappointed in the fence because I would have gone with a vendor that supported their products. I mentioned I am a customer lost forever and she writes back to say, "hey thanks, let me know if I can do anything else". Seeing as how she didn't do anything to resolve my issue, I wouldn't shop from this company. They just want your money and don't care to service their products.