Cosy Cottage Reviews 

1,449
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 226 reviews, reviewers overwhelmingly had a great experience with this company and its natural offerings. Customers frequently praise the natural beauty products, beautiful packaging, and exceptionally fast delivery service provided by the dedicated team. Consumers consistently note that the aromatic items smell wonderful, work effectively, and leave skin feeling wonderfully soft and thoroughly nourished. Many people deeply appreciate the easy website navigation and the reliable communication maintained throughout the entire ordering process. However, some customers also noted receiving incorrect items, missing product components, or encountering occasional fulfillment mistakes in their delivered packages. A small group of people experienced delivery waiting times or required assistance from customer support to resolve these order errors.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the natural ingredients and pleasant... See more

Quality

Reviewers mention positive feedback about quality, noting that items like face creams and soaps feature... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive promptly and in excellent... See more

Order

Clients share positive opinions on order, highlighting the simple online navigation, helpful email updates,... See more

Service

People report positive experiences with service, highlighting prompt delivery and great communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had been using a different brand of similar eco cleaning products that come in tiny, brown bottles, but I didn't always like the sent, so I took the plunge and swapped to Cosy Cottage. So pleased... See more

Company replied

Rated 5 out of 5 stars

This is my second order from Cosy Cottage. After ordering the cleansing balm and loving it, i ordered the moisturiser. After struggling for the past 18 months with eczema/psoriasis/who knows what on... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure to receive some goodies from Cosy Cottage - I use skin products, shampoo and conditioner bars and soaps. As we have a new puppy I also bought the pet shampoo bar! My husband who ha... See more

Company replied

Rated 5 out of 5 stars

Decided to try their cleaning products. Bought the set - glass bottle cloths and surface cleaner. Lovely scents and excellently cleans work surfaces, skirting boards- easily removed grease from my coo... See more

Company replied


Company details

  1. Beauty Product Supplier
  2. also in
  3. Beauty Products Wholesaler
  4. Beauty Supply Store
  5. Cosmetic Products Manufacturer
  6. Cosmetics Store
  7. Wellness Center

About Cosy Cottage

Written by the company

Our natural, skincare, beauty, homecare and wellness products are all developed by our founder, a qualified chemist, and have been made in Malton, North Yorkshire, since we started our family company, eight years ago.

We are proud to employ over twenty local people in our growing team. Every product we make is from 100% natural ingredients, free from palm oil, artificial surfactants, sulphates, artificial fragrances and preservatives.

We have long term wholesale and trade partnerships with many independent shops, visitor attractions, accommodation providers and events companies across the UK. We also create and make products for a growing number of white label clients, looking for a trusted product development and manufacturing partner offering manageable minimum order quantities.

Our packaging is all recyclable, compostable or reuseable and free from single use plastics. We are committed to being cruelty free, do not test on animals and we never commission other organisations to do so on our behalf. Everything is suitable for vegetarians and we have a wide range of vegan products.

We accept orders online, by phone and in our Malton store and offer outstanding customer and after sales service via phone or email too.

Postage is free for orders over £40

Offers & Award Information

Written by the company

Award-Winning Skincare
Winner of 'Best Sensitive Skincare Brand' in 2023, 2024 and 2025' Best new product awards for our Aloin Face Mask and our Pet Shampoo in 2025
Offers and Product Testing Opportunities
New customers signing up to our newsletters benefit from a 10% discount, exclusive offers, early registration for new product launches and the opportunity to volunteer as testers before new products are launched.

Our Free Shipping Offer

Free shipping on all orders Over £40

Free shipping on all orders Over £40
We offer free, tracked delivery via Royal Mail 48 hour service for all orders over £40 (net of dicounts).

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(1,449)

224 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love my new products

I love my new products. The face soap is perfect for everyday cleansing. The face cream is so nourishing especially at this time of year. It's still early days but so far it's suiting my skin perfectly.
I love supporting a small business & buying natural products.

February 4, 2026
Cosy Cottage logo

Reply from Cosy Cottage

Hi Mandy, thank you for your lovely feedback. We're pleased you love your products and thank you for your support.

Rated 5 out of 5 stars

I ordered online for in store…

I ordered online for in store collection - I popped in and whilst my order was not quite ready the assistant kindly organised it whilst I waited.

February 3, 2026
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Reply from Cosy Cottage

We're more than happy to help! Hope you enjoyed your purchase. Best wishes!

Rated 5 out of 5 stars

Brilliant service & products

This was my second order. I purchased the glowing face set with a soap for my friend's birthday present. I am now a loyal customer as not only was the service absolutely fantastic, the gift was beautifully packaged and I had to do was pop it into angift bag. The products are such great quality that I speak to everyone I know about them. Thank you so much!

February 3, 2026
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Reply from Cosy Cottage

Thank you so much for your kind words and recommendations, we really do appreciate it. Best wishes!

Rated 5 out of 5 stars

Superb Shea butter soap for spotty teenager!

I am absolutely delighted with the Shea Butter facial soap from Cosy Cottage. I called in to the Malton shop in desperation as my teenage son’s acne was looking so angry and sore….I was on the verge of dragging him to the doctor as the £30+ I was spending every month on a range of teenage skin products wasn’t making any difference to his spots. I spoke to one of the wonderful staff who suggested the Shea butter for its natural ability to clean and to let his skin breathe. It’s been absolutely transformational. Within days all the anger came out of his skin and his spots are visibly smaller and fewer. We went back a fortnight later to stock up and combine the soap with a sisal bag so he can use this during his shower on his arms and back too. It’s superb and I would recommend to anyone. Thank you.

December 20, 2025
Unprompted review
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Reply from Cosy Cottage

We're so happy to hear this, great news! Thank you for choosing Cosy Cottage.

Rated 5 out of 5 stars

I purchase my cosy cottage soap…

I purchase my cosy cottage soap regularly as it comes in packaging that is recyclable.
The soap its self is made naturally with no chemicals, it also has some beautiful bouquets
This whole ethos is so good for us the environment and our planet.

January 28, 2026
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Reply from Cosy Cottage

Hi there, thank you for your support, we really appreciate it!

Rated 5 out of 5 stars

Cosy cottage is my new favourite shop to buy from

Ordering is so easy with Cosy Cottage. I couldn’t find a free offer I’d seen so emailed them and they came back to me immediately saying they would pop it in the order. It arrived on time, beautifully packaged. I have tried everything and love it all. I have been making my own products for the last year but had always bought the soaps from them. However I saw the serum advertised and wanted to try it and fell in love with it. I also bought the face cream and you only need the tiniest amount. No nasties in it. My new favourite shop!

January 28, 2026
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Reply from Cosy Cottage

Hello, thank you for your kind feedback, we really do appreciate it! Thank you for choosing Cosy Cottage. Best wishes!

Rated 5 out of 5 stars

Great service and lovely products

Great service. My items arrived really quickly. I’m trying to use products that use less chemicals and the soap is perfect and smells amazing too

January 6, 2026
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Reply from Cosy Cottage

Thank you, we're pleased that you are enjoying our products. Best wishes!

Rated 5 out of 5 stars

New user

New to these products found them very nice lovely fragrance and a lasting smell

January 5, 2026
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Reply from Cosy Cottage

Hi Sharon, thank you for your review. We are pleased to hear that you are happy with your products. Best wishes.

Rated 5 out of 5 stars

Great product

Order was delivered quickly and the Biodegradable Surface Cleaning Spray Refills Lavender & Lemongrass smell lovely and do the job just as well as other, more expensive products.
Will definitely order again.

January 5, 2026
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Reply from Cosy Cottage

Thank you for your kind review. We hope you continue to love Cosy Cottage products. Best wishes.

Rated 5 out of 5 stars

Happy with my order

Order arrived quickly considering it was coming just after Christmas. I have used Cosy Cottage product for years and I love them, especially the mango foot cream and the shampoo bars.

January 2, 2026
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Reply from Cosy Cottage

Thank you for your review and continued support! We're pleased you hear you enjoy our products.

Rated 4 out of 5 stars

Excellent products

Excellent products, my only negative is if I buy the annual postage i don’t get to use it until the next order! Surely it would be worth sacrificing that one time postage to gain repeat customers

January 6, 2026
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Reply from Cosy Cottage

Hi Nicola, thank you for your review. We're pleased to hear you like our products! The annual postage can be purchased separately on it's own, prior to your order. If you wish to take this out next time, you can make the most of it this way. We hope this helps.

Rated 5 out of 5 stars

Always lovely products

Always lovely products that make great gifts. Orders arrive in good time and are well packaged.

January 6, 2026
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Reply from Cosy Cottage

We're pleased that you are enjoying our products and that they make great gifts. Thank you for shopping with Cosy Cottage!

Rated 5 out of 5 stars

Lovely eco non toxic starter kit

Lovely eco non toxic starter kit. New to me is the foot butter and it is divine! Also trying the surface spray very good and smells good but not too strong. Added a pot of face cream my favourite.

January 5, 2026
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Reply from Cosy Cottage

We're happy to hear that you are enjoying our products! Best wishes

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. The travel kit is lovely and very convenient and well presented. Will definitely be ordering more from cosy cottage in the future as have some really great products

January 5, 2026
Cosy Cottage logo

Reply from Cosy Cottage

Thank you for choosing Cosy Cottage! Best wishes.

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