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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly professional and helpful staff who ensure furniture is carefully assembled, placement is handled with absolute care, and rooms are left exceptionally clean after the work is done. Consumers also appreciate the outstanding overall quality of the products, beautiful design finishes, and the remarkably smooth, efficient, and timely delivery process managed by polite teams. Some reviewers were not happy with occasional product issues, such as unexpected manufacturing discrepancies, color matching errors, or receiving damaged items that required extra attention to resolve before everything was fully sorted out.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting delivery drivers and in-store... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting polite and efficient... See more

Product

Customers consistently note positive experiences with product, highlighting that items are well made,... See more

Service

Clients share satisfaction on service, frequently highlighting timely deliveries, professional staff, and... See more

Order

Reviewers highlight positive aspects of order processes, frequently praising regular progress updates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic service from your delivery drivers - Gary and Jake. Nothing was too much trouble for these two lads. Tight corners, two flights of stairs and tight turns - but they managed with a smi... See more

Rated 5 out of 5 stars

Beautiful well built furniture. We ordered a Camille table with 4 lime wash oak rattan back chairs which now look lovely in our newly renovated kitchen. Thanks to Matt and Earle who delivered and pu... See more

Rated 5 out of 5 stars

I ordered my furniture from the Bath Cotswold store - staff were fantastic and Lily was wonderful and ironed out all the problems and concerns we had. On the day of our delivery the two men, Earle and... See more

Rated 5 out of 5 stars

Having ordered two bedside tables, one of them arrived damaged. Cotswold arranged a replacement immediately and it was delivered within a week. The two delivery guys, Bernard and Aro, were extremely h... See more


4.7

Excellent

TrustScore 4.5 out of 5

81 reviews

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No history of asking for reviews

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4.7

All reviews

(81)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Review from an elderly customer

From placing order by phone, communications and drivers everything was first class. I could not have received better service. The CHD drivers Jimmy and Sandeep were helpful and assembled a dining table quickly with no problems. They had a very happy cheerful attitude and I could not have wished for better service.

July 24, 2024
Unprompted review
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