Cotswold Automotive Reviews 

Recently bought a VW polo from Cotswold Automotive. All the staff were very friendly, helpful and honest which made the purchasing process much easier. The car is great and I am very pleased with the deal I got. Would definitely recommend this place to friends and family and come back myself. 👍

I recently purchased a second-hand BMW 318i, and I am absolutely thrilled with it! From the moment I got behind the wheel, I could tell it was a great decision. The car is in fantastic condition, both inside and out, with a sleek, timeless design that still turns heads.

The driving experience is smooth and comfortable, with a responsive engine that offers plenty of power for both city driving and longer motorway trips. The handling is superb, and the ride quality is excellent, making every journey a pleasure. The interior is well-crafted, with premium materials and all the modern features you could want, making it a real joy to drive.

The seller was transparent and provided all the necessary documentation, which gave me complete confidence in the purchase. It's clear this car has been well-maintained, and I’m looking forward to many more miles behind the wheel.

Overall, I couldn’t be happier with my BMW 318i. It’s the perfect blend of luxury, reliability, and performance. I’d highly recommend it to anyone in the market for a stylish and well-built car!

Great customer service from start to finish and after care also fab. No pushy sales, guy we dealt with was so friendly and more than happy to answer any questions we had. Would highly recommend.

Great service from start to finish with these guys, got the BMW I was looking for under market value, very happy with the team

I have recently purchase the vehicle from Cotswold Automotive.
Sales process has been easy and stress free as well as after care.
Fully recommended. Ania

Outstanding service. Highly recommend this dealership. From start to finish the experience was amazing and a straightforward process. The staff were friendly and professional. One happy customer.

Excellent service and good communication from start to finish.

Very easy and professional service, would definitely recommend buying a car from.

Stay clear, will take the time to write a bigger review detailing my horrific ordeals with them.

However they are the most horrendous company I have dealt with in my life.

Disgusting colleagues with low morale who do not care about attempting to rip you off!

They are selling faulty cars.

0 stars - especially my dealings with Jayden and Matt!

Very good company, great cars and customer service was excellent!! Would recommend

Very impressed with Cotswold Automotive. Mike and the Staff were very helpful and informative. I had loads of time to do the test drive and check the car over. Excellent service and I'm very happy with my car.

My partner and I bought 2 cars from this dealership at the beginning of October 2024 and both have turned out to be unsafe and damaged - despite the companies claim their vehicles are checked over by mechanics before selling.

During the first week, the clutch and flywheel on my partners car went and had to be repaired costing over £1700 - whilst his car was in the garage, the mechanic noted that much of the underside of the car had extensive damage and components had been cable tied, parts were not connected or were missing, botched welding had taken place, many fixtures were also missing as well as the rear window leaking washer fluid.

I on the other hand noted a strong burning smell coming from both rear brakes the day I got the car home, to which I’d reported to the dealership straight away. After further research I found out there was a recall on the car - again I reported this to the dealership as soon as I found out. The dealership agreed to take a look at the car, to which the brakes were photographed and it was agreed that they would change the brakes as they were unsafe, however the dealership insisted on waiting until the car had been to Vauxhall to sort out the braking system recall before taking the car back to Cotswold to change the brakes - despite being explained that Vauxhall would not be replacing any parts, only reprogramming the braking system computers. My partner spoke with Mike who requested we visited a local garage (as we live 2 hours away and we were told this would be easier for us due to the distance) to have the brakes sorted and to attain a report for how much the brakes would cost to fix. After doing so we sent the report and quote as requested, however because the cost of the brakes was more than the usual 3 month warranty the company give, we were then asked to take the car back to Cotswold so their mechanics could inspect - seemingly meaning the inspection we had been requested to do had been a waste of time - plus how can we trust these mechanics to do their job when they quite clearly did not in the first place?

It was claimed both cars had full service history, yet one hadn’t been stamped since 2019 and the other had corroded/damaged filters which would not have been the case if the car had been serviced.

Additionally, another family member purchased a car from this dealership not too long before us and he has also noted problems with cars steering, clutch and gearbox.

After the endless circles and back and forwarding with little to no progress and despite both cars being within their 3 month warranty, we will be taking legal action towards this company. The staff at the dealership are seemingly friendly and helpful until they have your money or there is a problem with the car. After reading many of the reviews it seems we are not the only customers who have had similar experiences with this company and I would strongly advise against wasting your money and time with them. They claim all their vehicles are inspected by their mechanics before they are sold, which is hard to believe considering how much damage was found with our cars. They are selling dangerous vehicles to trusting customers with below par aftercare and excuses.

I would NEVER purchase from this company again nor recommend them to anyone.

Stay well clear of this company !!!!!!!!!
We got 3 cars from here and they all had serious problems even though they said the cars have been checked over with a mechanic. One of the cars needed a new full set of back brakes that they said they was going to do then told me to get a quote and get it done on my end then they didn’t want to pay for it and told me to bring the car in for them to do . You will be messed about and will not get anywhere with is company, the second car they sold me was in a accident and was covered up, the bumper had cable ties holding it on , the headlights have a home made bracket holding them on , there’s loads of bolts missing and a few snapped off . A earth cable not even even attached , they said both cars have a fully service history butt they don’t and have not even been serviced , the clutch went in a few days of having it , you can’t trust this company, do not buy a car from here and stay well away from.

This is my first review ever because I usually can't be bothered. I have been played by this company through and through, and boy have I learned a lesson. Trust your gut and when you first turn up somewhere and it doesn't feel right... walk away! And don't let them know how inexperienced you are with the car buying process! Anyway... car bought, money transferred, car driven away and within 1 week the car is useless. Car returned for them to sort it, costs starting to build for rental cars and accommodation. Impossible to get hold of them and when I did manage to about 2 weeks after dropping the car off, the problem they have discovered with the car changes from this to that to something else. Total lies and delay tactics. People away on leave without anyone else taking over the case, phoning me to say they are waiting for an update (from their non-existent mechanic garage maybe?). Eventually I get sick of it and demand a full refund. More delays, more begging me to give them more time, more shifty dodgy-ness. Eventually I push and get agreement for a full refund, when they then make me wait for a 14 day "processing period" for the credit note to be processed!!! Er.... no love, I'm not a business I'm a customer so please give me my money! I'm already about £1000 down in car rentals and accommodation so how about you pay me for that as well? And even after their ridiculous 14 day period (which by the way wasn't for a credit card processing etc it was a bank transfer - they're immediate!) they still haven't paid. Weird though that as soon as I threaten court action and interest being added they can pay me immediately and in the evening time too! Stay WELL AWAY and find a car elsewhere. If you want to decide for yourself, be my guest... head down there and take a look - dodgy

Very impressed with professional approach by Mike and team. Booking the test drive and support throughout was amazing and you could tell the team really want to do a good job and help you. I had planned to see another car elsewhere but I just cancelled as I found the perfect car and was dealt with by an awesome team. Thank you

High recommended that garage. Stuff is very friendly and car is mint condition. Definitely coming back

I had a good experience when buying my car and couldn’t have asked for more from Mike, they take all the stress out of buying a car.

Such a great experience with this company after a bad experience at some other garages whilst looking for a second hand car. Mike was very helpful and easy to deal with - no hard sell - would definitely recommend and will come back again in the future

They assistance from the staff was wonderful. I will recommend to my friends as well.

I bought a Honda Jazz 2009 semi-auto back in August. A couple of months and about 1000miles in now and the car seems in great condition, drives beautifully and is probably one of the best cars I've ever owned.
Mike was reasonable on the pricing and made the purchasing a smooth experience. Emily was also very nice to communicate with and very helpful.
All in all, I'd say Cotswold Automotive seem like a very reliable dealership and if I needed another car, I will be going back there again.

Many thanks!